Annette Montez
Floresville
Summary
Proven leader with a track record of fostering community engagement and enhancing stakeholder relations at Floresville Economic Development Corporation. Excelled in human resources management, ensuring efficient staffing and positive work environments. Achieved significant improvements in productivity and customer satisfaction through strategic relationship building and comprehensive IT support at Target CW Contractor for USAA.
Overview
13
13
years of professional experience
Work History
Assistant Executive Director
Floresville Economic Development Corporation
05.2020 - Current
- Managed turnover and appropriate adequate staffing through development of recruitment sources.
- Fostered a positive work environment by creating open lines of communication and addressing concerns promptly.
- Developed positive relationships on behalf of company with government regulators, families, area health care community and community at large.
- Collaborated with department heads to improve cross-functional communication and teamwork.
IT Desktop Analyst
Target CW Contractor for USAA
09.2016 - 09.2018
- Increased productivity through the installation, configuration, and maintenance of desktop hardware, software, peripherals, and networking equipment.
- Established strong relationships with key stakeholders across various departments in order to provide tailored IT support services.
- Boosted team efficiency by training colleagues on new software applications and updates.
- Enhanced user satisfaction by troubleshooting and resolving desktop-related issues swiftly and accurately.
Representative
Southwest Business Corporation
03.2014 - 09.2016
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
Library Assistant
Floresville ISD
09.2013 - 03.2014
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Answered patron questions in-person or by phone regarding library services and resources.
- Placed books on proper shelves when returned to circulation.
- Gained strong understanding of various methods for cataloging books and other materials.
IT Acquisitions Assistant
Great West Casualty Company
07.2011 - 07.2013
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
Skills
- Budget Development
- Human Resources Management
- Relationship Building
- Community Engagement
- Compliance and regulations
- Budgeting and financial management
- Partnership Development
- Stakeholder Relations
Timeline
Assistant Executive Director
Floresville Economic Development Corporation
05.2020 - Current
IT Desktop Analyst
Target CW Contractor for USAA
09.2016 - 09.2018
Representative
Southwest Business Corporation
03.2014 - 09.2016
Library Assistant
Floresville ISD
09.2013 - 03.2014
IT Acquisitions Assistant
Great West Casualty Company
07.2011 - 07.2013