Charlotte Zumbuhl
Sterling ,AK
Summary
Dynamic Office Specialist at Central Peninsula Hospital with a proven track record in managing electronic health records and ensuring policy compliance. A dedicated team player skilled in effective communication and problem-solving, I excelled in training new staff and enhancing patient services, contributing to a well-organized and efficient office environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Office Specialist
Central Peninsula Hospital
Kenai , AK
03.2019 - 08.2020
- Managed patient records using electronic health record systems.
- Assisted with scheduling appointments and coordinating patient services.
- Provided clerical support to medical staff and maintained office organization.
- Communicated effectively with patients regarding inquiries and service updates.
- Trained new staff on office procedures and software applications.
- Ensured compliance with healthcare regulations and hospital policies.
- Completed data entry tasks accurately and efficiently utilizing various software programs.
- Organized and maintained office files, records, and documents.
Substitute Secretary
Sterling Elementary
Sterling, AK
08.2018 - 05.2019
- Managed front office operations during staff absences at Sterling Elementary.
- Assisted teachers with administrative tasks and student records management.
- Coordinated communication between parents, students, and faculty effectively.
- Supported event planning and logistics for school activities and meetings.
- Handled incoming calls and directed inquiries to appropriate personnel efficiently.
- Organized and maintained filing systems for student documents and correspondence.
Paraprofessional
Sterling Elementary
Sterling , AK
09.2017 - 08.2018
- Supported students with special needs in daily activities and learning tasks.
- Organized and maintained classroom materials and supplies efficiently.
- Collaborated with staff to create a positive learning environment for students.
- Monitored student progress and provided feedback to educators regularly.
- Facilitated small group instruction to reinforce core subject skills.
- Implemented behavioral strategies to promote student engagement and focus.
- Applied positive reinforcement to redirect negative behaviors.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supported students throughout academic instruction and assignments.
Cashier
Fred Meyer
Soldotna, Alaska
05.2011 - 12.2011
- Processed customer transactions efficiently and accurately at a busy retail location.
- Managed cash drawer, ensuring funds balanced at end of shifts.
- Assisted customers with product inquiries and provided excellent service.
- Maintained cleanliness and organization of checkout area throughout shifts.
- Collaborated with team members to optimize workflow during peak hours.
- Handled customer complaints with patience and professionalism to resolve issues.
Sales Associate
Fred Meyer Jewelers
Soldotna, AK
02.2010 - 05.2011
- Assisted customers with product selections and inquiries to enhance shopping experience.
- Managed inventory levels and organized merchandise displays for optimal presentation.
- Processed transactions accurately using point-of-sale systems and cash registers.
- Collaborated with team members to maintain a clean and organized store environment.
- Educated customers on promotions, loyalty programs, and product features effectively.
- Conducted regular stock checks to identify needs for replenishment or special orders.
- Trained new staff on sales techniques, customer service standards, and operational procedures.
- Helped customers find specific products, answered questions, and offered product advice.
Personal Care Assistant
Sunrise Mountain Assisted Living
Sterling, AK
01.2009 - 02.2010
- Assisted clients with daily living activities and personal hygiene routines.
- Provided companionship and emotional support to enhance client well-being.
- Maintained cleanliness and organization of client living spaces and equipment.
- Communicated effectively with healthcare professionals about client needs and changes.
- Administered medications according to prescribed schedules and guidelines.
- Documented client progress and care activities in electronic health records systems.
- Developed personalized care plans in collaboration with clients and families.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
Personal Care Assistant
Harbor Lights Assisted Living
Sterling, AK
05.2008 - 01.2009
- Assisted residents with daily living activities and personal hygiene tasks.
- Monitored and documented changes in resident health and behavior.
- Coordinated with healthcare professionals to ensure proper care plans were followed.
- Maintained a clean and safe living environment for all residents.
- Helped residents participate in recreational activities and social events.
- Assisted clients with activities of daily living such as bathing, dressing, grooming and toileting.
- Made beds, swept floors, and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
Delivery Driver
Tammy's Flowers and Gifts
Soldotna , ak
08.2007 - 05.2008
- Delivered packages efficiently to various locations within designated routes.
- Communicated with dispatch to confirm delivery schedules and address issues.
- Collected signatures and documented package deliveries accurately for records.
- Assisted with loading and unloading packages at distribution centers as needed.
- Managed time effectively to ensure timely deliveries throughout the day.
- Provided excellent customer service by addressing inquiries during deliveries promptly.
Certified Nurse's Assistant
St. Lukes Home
Dickinson, North Dakota
10.2006 - 07.2007
- Assisted patients with daily living activities and personal hygiene.
- Monitored vital signs and reported changes to nursing staff.
- Maintained clean and organized patient rooms for comfort.
- Assisted with mobility and transportation of patients within facility.
- Communicated effectively with patients to address their needs and concerns.
- Followed infection control protocols to ensure patient safety.
- Documented patient information accurately in electronic health records.
- Collaborated with healthcare team to deliver quality patient care.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Observed and reported unusual symptoms and changes to charge nurse.
- Conducted routine checks on patient vitals, blood pressure, blood sugar, and heart rate.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Used mobility devices to transport patients.
- Answered signal lights, bells or intercom systems to determine resident needs.
- Distributed drinking water and nourishment to residents.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Supported non-ambulatory residents in range of motion exercises.
- Looked for physical, emotional, and symptomatic changes in patient condition and obtained necessary care for medical concerns.
Education
GED -
Skyview High School
Soldotna AK04-2008
Skills
- Electronic health records
- Appointment scheduling
- Data entry
- Policy compliance
- Office organization
- Patient communication
- Customer service
- Team collaboration
- Problem solving
- Time management
- Effective communication
- Dedicated team player
Certification
- Domestic Violence and Sexual assault training for educators (4/2019)
- Mandated Reporter of child abuse and neglect (5/2019)
- Precautions against bloodborne pathogens (3/2019)
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Office Specialist
Central Peninsula Hospital
03.2019 - 08.2020
Substitute Secretary
Sterling Elementary
08.2018 - 05.2019
Paraprofessional
Sterling Elementary
09.2017 - 08.2018
Cashier
Fred Meyer
05.2011 - 12.2011
Sales Associate
Fred Meyer Jewelers
02.2010 - 05.2011
Personal Care Assistant
Sunrise Mountain Assisted Living
01.2009 - 02.2010
Personal Care Assistant
Harbor Lights Assisted Living
05.2008 - 01.2009
Delivery Driver
Tammy's Flowers and Gifts
08.2007 - 05.2008
Certified Nurse's Assistant
St. Lukes Home
10.2006 - 07.2007
GED -
Skyview High School
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