CHARLOTTE K MILLER

• Orchestrated from start to finish five projects within strict timeframes, solving complex problems
• Coordinated monthly reintegration meetings with seven senior leaders, totaling over 25 attendees.
• Contracting Officer Level 2 for 3 contacts, to include complete contract submittal.

• Perform 3 Anti-Terrorism Risk Assessments (ATRAs) on Department of Commerce/NOAA facilities and vessels to promote sustained compliance with Inter-Agency Security Committee
• Preemptively determine, address, and resolve gaps in compliance and deficiencies trends present to prevent gaps in institutional excellence and accreditation
• Direct two contract personnel as well as performance of short- and long-term deliverables across Pass & ID office and personnel onboarding/information maintenance to confirm that only authorized personnel possess site access badges
• Assess two individuals and performance of various executive functions and confirm that contract personnel possess up-to-date trainings, remediating any issues and gaps
• Act as Supervisory Security Specialist when needed to oversee performance of all security measures, strategic planning, and KPIs in addition to developing process and continuous improvement initiatives that decrease process times by 5days and subsequently improve client services rendered
• Support management of department of Foreign National Program, in addition to leading annual training for all personnel and on job training for three new staff members
• Spearhead analysis, interpretation, and implementation of various regulations and policies for individual departments in addition to communicating National Security Briefings to 30+ clients individually and in group settings

• Analyzed various program deliverables and KPIs to ensure compliance with institutional objectives and promote its on time and within budget execution
• Obtained base access as well as CAC and other credential obtainment, confirming that security clearance compliance was present across 10 contractors and 20 associates
• Transformed entire personnel and security documents process, organizing, streamlining, discarding of, and scanning over 50K pages of high confidential documentation, including but not limited to personnel files, leave authorizations, security documents, and performance plans
• Developed central database for all 50k+ OMI documents to enhance staff record and file maintenance in addition to use/disposal of active and other files appropriately
• Addressed and modified 10 administrative standard operating procedures (SOPs) to promote strict alignment with institutional objectives and standards of excellence in addition to leading set up and performance of data evaluation concerning administrative department effectiveness

• Trained and mentored 125 Navy personnel concerning usage of Navy web-based applications, ensuring that individuals understood all policies, regulations, and content present
• Evaluated personnel performance, communicating comprehensive, individualized feedback to maximize individuals’ continuous improvement and compliance with standards of excellence
• Led integration of command FOIA program in addition to inclusion of various process improvements, utilizing Lean Six Sigma Methodologies to maximize process effectiveness
• Created and integrated database within operating framework to track, allocate, and integrate various program requirements, tasks, and work units within all operations and strategic planning
• Evaluated all 10k+ command correspondence for accuracy and quality control/assurance, including publications, directive, and messages to promote on-time delivery to appropriate personnel

• Provided administrative support for over 130 Active and Reserve Personnel
• Responsible for maintaining, correcting and closing pay accounts records for 130 active and reserve personnel to include all reports
• Maintained security clearance database, reviewed and submitted security clearance documentation for 120+ personnel on monthly basis
• Mentor and Training consultant to eight senior staff members
• Conducted over 20 mid-year and annual performance evaluations providing detailed feedback to meet career objectives
• Conducted ongoing program assessment of Command Equal Opportunity Climate
• Identified program successes and shortfalls
• Authored Plan of Action and Milestones (POA&M)
• Managed $1.75M budget
• Training, Operations and Administration Director
• Responsible for managing 12 personnel across three departments
• Coordinated $4M training budget between Gulfstream, DynCorp and Naval training personnel
• Mentor and training consultant to 12 staff members
• Provided information and guidance regarding program procedures and policies in order to enhance their awareness and skills in such areas as management, administration, interpersonal relations, and mission-associated technical field
• As Administration Program Manager established standards and procedures for management and direction of command services to sailors
• Formulated policies for new areas and refined issues where policies and/or precedents were non-existent
• Increased workflow and turnaround on command correspondence by 80%
• Developed and implemented annual training program to provide direct counseling assistance to total military family on consumer affairs, debt liquidation, financial/budget counseling
• Briefed Commanding Officer and Command Master Chief on cases and impact to soldiers, spouses and their families
• Provided comprehensive and collaborative case management for all assigned Exceptional Family Members
• Gulfstream 550, Coordinated with pilots on all aspects of mission to include flight planning, customs, fueling and logistics
• Ensured flight safety, acquiring more than 3500 flight hours

And policy advisor to Commanding Officer and overseeing eight senior staff members tasked with specialized training, career development, and welfare, ensuring projects, policies and initiative were consistent with strategic plan for 120 Navy Reservists. Had the authority to exercise wide latitude of independent action in accomplishment and development of programs and projects. Acting Commanding Officer 6 months.