Charlotte K Smith
Summary
Dynamic leader with a proven track record at Al Dept of Rehabilitation Services, adapt in office administration and team building. Excelled in maintaining confidentiality, fostering inclusivity for improved employee satisfaction, and coordinating care for up to 175 families. Skilled in decision-making and administrative support, significantly enhancing operational efficiency and client service delivery.
- Knowledgeable [Desired Position] with solid background in administrative functions, including office management and staff coordination.
- Successfully streamlined office operations, enhancing productivity and efficiency.
- Demonstrated proficiency in problem-solving and maintaining effective communication within teams.
Overview
34
34
years of professional experience
Work History
Administrator/Supervisor of Operations
Al Dept of Rehabilitation Services
08.1996 - 06.2012
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated, performed employee performance appraisals statewide, internal databases to support
- Completed personnel training, reviewed case notes,, document management of caseload.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Equal Opportunity Specialist
Al Dept. Human Resources
03.1985 - 08.1994
- I advised senior leadership on best practices for promoting a diverse and inclusive work environment, leading to improved employee satisfaction scores.
- Improved employee retention rates by fostering a positive work atmosphere that encouraged diversity and inclusivity.
Social Worker III
Department of Human Services
10.1978 - 08.1994
- Maintained a caseload of 150 to 175 families
- Updated client documentation for accurate, compliant and current activities and eligibilities.
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
Education
Doctorate of Ministry - Christian Ministry
JJBIHL
Alexander City, AL09-2024
No Degree - Christian Theology
University of Faulkner
Montgomery, Al01-2020
Master of Science - Adult Education/Human Relations
Troy University
Montgomery, AL06-2013
Master of Arts - Social Work/Psychology
University of Illinois At Urbana-Champaign
Champaign, IL06-1977
Bachelor of Arts - Social Work
Talladega College
527 Battle St. Talladega, Al 3516008-1975
Skills
- Great Listener
- Office Administration
- Administrative Support
- Documentation And Reporting
- Decision-Making
- Team Building and Leadership
Timeline
Administrator/Supervisor of Operations
Al Dept of Rehabilitation Services
08.1996 - 06.2012
Equal Opportunity Specialist
Al Dept. Human Resources
03.1985 - 08.1994
Social Worker III
Department of Human Services
10.1978 - 08.1994
Doctorate of Ministry - Christian Ministry
JJBIHL
No Degree - Christian Theology
University of Faulkner
Master of Science - Adult Education/Human Relations
Troy University
Master of Arts - Social Work/Psychology
University of Illinois At Urbana-Champaign
Bachelor of Arts - Social Work
Talladega College
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