CHARLOTTE KAY ALEXANDER
Linkedin.com/in/calexander819
Summary
Retail Manager offering extensive experience in operations, sales, customer service, team leadership & merchandising. Proactive in addressing operational concerns to streamline processes, maintaining compliance & accountability & overseeing inventory management. Motivational leader & organizational problem-solver.
Overview
19
19
years of professional experience
Work History
Columbia Sportswear
Store Manager
Garland
02.2022 - 01.2026
Lucchese Bootmaker
Store Manager
Houston
08.2021 - 01.2022
PVH Corp. Heritage Brands
District Training Manager
Houston
10.2019 - 08.2021
PVH Corp. Heritage Brands
Store Manager
Houston
05.2018 - 10.2019
PVH Corp. Calvin Klein
General Manager
Houston
07.2015 - 05.2018
PVH Corp. Calvin Klein
General Manager
Allen
04.2014 - 07.2015
PVH Corp. Calvin Klein
Associate Manager
Houston
09.2012 - 04.2014
PVH Corp. Calvin Klein
Assistant Manager
Mercedes
01.2011 - 09.2012
Rue 21
Assistant Manager
Bryan
06.2008 - 05.2009
Charming Charlie
Assistant Manager
College Station
09.2006 - 06.2008
Education
Columbia Sportswear Co.
Larry Robicheaux, Sr. District Manager
(503) 539-0945Columbia Sportswear Co.
Melissa Solis, Sr. District Manager
(512) 971-2174PVH Corp. Heritage Brands
Eric VanDoren, Regional Manager
(619) 315-3892PVH Corp. Heritage Brands
Mike Bagley, District Manager
(512) 618-7837PVH Corp.
Greg Edwards, National LP Investigator
(908) 502-8126PVH Corp. Calvin Klein
Michael Troncale, District Manager
(281) 451-0013PVH Corp. Calvin Klein
Shelley Liska, District Manager
(908) 344-2427www.theworknumber.com
The Work Number
800-367-5690Skills
- Inventory management and retail operations
- Visual merchandising and displays
- Sales forecasting and techniques
- Loss prevention strategies
- Customer relationship management
- Customer service excellence
- Staff management and scheduling
- Employee training and development
- Recruitment and talent acquisition
- Team leadership and building
- Operational efficiency improvements
- Performance evaluations and feedback
- Work delegation and policies
- Store layout optimization strategies
- Sales expertise and problem-solving skills
- Effective verbal and written communication
- Strategic thinking and mentoring
Accomplishments
*Earned Top Store Performance Award four consecutive quarters for outstanding metrics Columbia Sportswear Brand store.
*Collaborated with HQ Partners to create a visual merchandising training guide for Columbia Sportswear new Brand channel store concept.
*Developed & implemented virtual training program for PVH Corp. Heritage Brands Store Managers in Texas & Oklahoma.
*Held various district captainships: Voice of the Consumer (customer surveys), Visuals, LP & Ops, Historian/Social Media Engagement, Talent Development.
*Maintained shrink at or below -0.42% in all managed store locations.
*Traveled to assist Field Management in multiple capacities including training workshops, store openings/closings & networking/recruiting.
*Hosted several Executive & Corporate Partner visits in multiple store locations.
*Collaborated with HQ Partners to create a visual merchandising training guide for Columbia Sportswear new Brand channel store concept.
*Developed & implemented virtual training program for PVH Corp. Heritage Brands Store Managers in Texas & Oklahoma.
*Held various district captainships: Voice of the Consumer (customer surveys), Visuals, LP & Ops, Historian/Social Media Engagement, Talent Development.
*Maintained shrink at or below -0.42% in all managed store locations.
*Traveled to assist Field Management in multiple capacities including training workshops, store openings/closings & networking/recruiting.
*Hosted several Executive & Corporate Partner visits in multiple store locations.
Timeline
Columbia Sportswear
Store Manager
02.2022 - 01.2026
Lucchese Bootmaker
Store Manager
08.2021 - 01.2022
PVH Corp. Heritage Brands
District Training Manager
10.2019 - 08.2021
PVH Corp. Heritage Brands
Store Manager
05.2018 - 10.2019
PVH Corp. Calvin Klein
General Manager
07.2015 - 05.2018
PVH Corp. Calvin Klein
General Manager
04.2014 - 07.2015
PVH Corp. Calvin Klein
Associate Manager
09.2012 - 04.2014
PVH Corp. Calvin Klein
Assistant Manager
01.2011 - 09.2012
Rue 21
Assistant Manager
06.2008 - 05.2009
Charming Charlie
Assistant Manager
09.2006 - 06.2008
Columbia Sportswear Co.
Larry Robicheaux, Sr. District Manager
Columbia Sportswear Co.
Melissa Solis, Sr. District Manager
PVH Corp. Heritage Brands
Eric VanDoren, Regional Manager
PVH Corp. Heritage Brands
Mike Bagley, District Manager
PVH Corp.
Greg Edwards, National LP Investigator
PVH Corp. Calvin Klein
Michael Troncale, District Manager
PVH Corp. Calvin Klein
Shelley Liska, District Manager
www.theworknumber.com
The Work Number