Charlotte Taylor
Frederick,MD
Summary
Versatile and driven Business Operations Director and Chief of Staff with more than 10 years of experience managing teams in multiple industries including start ups, ecommerce, consumer packaged goods, and auctions. Proven track record of cost optimization, business sales strategies, and execution of long term operational strategies that exceed company objectives. Dynamic manager well-versed in strategic and data driven decision making and innovative problem solving. Experience in policy development, contracts negotiation, and employee management that positively impacts company productivity and morale.
Overview
11
11
years of professional experience
Work History
Director of Operations
Acknowledge
08.2021 - Current
- Responsible for all day-to-day operations of 52 acre regenerative organic hemp farm and CBD Brand including: accounts payable, contracts management, product development and testing, GTM and general marketing strategy, manufacturing, fulfillment, budget preparation, and pro forma development
- Deliver strategic leadership to employees and outside contractors while ensuring strict compliance with all state and federal regulations and agricultural certifications
- Manage and nurture relationships with investors, vendors, retail partners, and state and local regulatory agencies
Spearheaded retail and event strategies to drive revenue increasing YTD profits by 37% - Analyzed business metrics and developed a model to define and track cultivation forecasts based on manufacturing and sales projections, leading to 30% reduction in cultivation costs
- Sourced, vetted, and managed the implementation of an ERP system to control inventory and COGS while streamlining supply chain management and ensuring end-to-end traceability
- Planned and managed the development and launch of our website, ensuring creative and technical deadlines were met while coordinating creative, marketing, and development agencies
Volunteer Marketing and Sales
Tequio La Buena Impresion AC
01.2021 - 08.2021
- Write and edit grant and project proposals including proposals for UNESCO and Banco Bilbao Vizcaya Argentaria (BBVA)
- Directed creation and opening of new art gallery to sell works from studio; managing, photographing, cataloging, and curating inventory.
- Generate all social media content for studio and adjoining store publicizing events, advertising works, and promoting artists.
Director: Fine and Decorative Arts Department
Quinn's Auction Galleries
09.2018 - 12.2020
- Managed day-to-day operations of department while appraising and cataloging all fine art, scheduling and managing departmental auctions, and coordinating with other departments and key stakeholders to report on and meet company goals
- Played key role in client development to secure consignments for auction and foster long-term relationships while proactively controlling consignment costs
- Created new sub-department and hired and trained personnel to target new markets and increase profits; pushed departmental revenue to new levels with more than $1.5 million in yearly sales
- Increased number of auctions held in department by 44 percent
- Defined and executed strategy to respond to COVID-19 shutdowns, transitioning from in-person to online auctions without compromising revenue or laying off employees.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
Service Manager
Chipotle Mexican Grill
09.2013 - 09.2018
- Managed budget and inventory, hired employees, managed labor hours, supervised shifts, wrote work schedules for 30 employees, and coordinated with organizations to set up fundraising and donation partnerships.
- Worked with general manager to cultivate personnel; trained and promoted three employees to management positions.
- Seconded to four other Chipotle locations to help develop and train work teams.
- Analyzed service reports to identify areas of improvement.
Education
Master of Arts - Art History
2019
Bachelor of Arts - Art History
2016
Continuing Education -
- Project Management Fundamentals
- Accounting Fundamentals
Skills
- Strategy & Decision-Making
- Operational Efficiency
- Process Improvement
- Training & Employee Development
- Cost Control & Reduction
- Customer Satisfaction & Retention
- KPI Definition & Monitoring
- Project Planning & Management
- Contract Negotiation
- Recruiting & Team Building
- Software: Microsoft Office, Canva, Canix (ERP), Shopify, various PM and CRM software
- Languages: Intermediate Spanish
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Director of Operations - Acknowledge
08.2021 - Current
Volunteer Marketing and Sales - Tequio La Buena Impresion AC
01.2021 - 08.2021
Director: Fine and Decorative Arts Department - Quinn's Auction Galleries
09.2018 - 12.2020
Service Manager - Chipotle Mexican Grill
09.2013 - 09.2018
George Mason University - Master of Arts, Art History
George Mason University - Bachelor of Arts, Art History
Frederick Community College - Continuing Education,