Nick Craver
Morgantown,WV
Summary
"Highly motivated individual with 5+ years of experience providing excellent customer service and support. Proven track record of resolving customer complaints and increasing customer satisfaction overall. Possess excellent communication, problem-solving, and organizational skills, as well as an aptitude for quickly learning new technologies and protocols.”
Overview
27
27
years of professional experience
Work History
Facilities Managment; Campus Service Worker
West Virginia University
11.2022 - Current
- Communicated effectively with supervisors and coworkers to coordinate efforts and maintain a productive work environment.
- Enhanced safety on campus by promptly addressing spills, broken glass, and other hazards.
- Maintained outdoor walkways during inclement weather by shoveling snow or applying de-icer to prevent accidents.
- Performed routine inspections of buildings to identify potential maintenance issues before they escalated into larger problems.
- Supported event set-up and tear-down for various campus activities, ensuring timely completion and smooth transitions between events.
- Collaborated with colleagues to complete large-scale cleaning projects during scheduled breaks or closures.
- Efficiently completed assigned tasks within designated time frames, ensuring that campus facilities were ready for use each day.
- Heavy equipment operation.
Butcher; Meat Clerk
Giant Eagle
05.2009 - 01.2021
- Maintained high standards of hygiene and cleanliness, adhering to strict sanitation regulations within the butcher shop.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Operated commercial-grade butchery equipment such as band saws, grinders and slicers.
- Ensured quality control measures were consistently met throughout the butchering process.
- Adhere to safety and cleanliness standards and maintained equipment.
- Reduced wait time for customers through efficient multitasking during peak hours.
Baker
Golden Corral
03.2008 - 06.2008
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
Bookseller
Books-A-Million
12.2007 - 02.2008
- Managed cash register transactions accurately, ensuring proper handling of financial transactions and minimizing discrepancies.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Collaborated with management to create eye-catching displays that showcased popular titles or themes, increasing visibility for featured books.
- Maintained an up-to-date knowledge of current literary trends, ensuring accurate recommendations for customers.
Consumer Accounts Manager; Bank of America
Teletech
03.2004 - 07.2007
- Collaborated with purchasing department to reconcile vendor invoices and facilitate payments.
- Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
- Conducted regular account reviews with clients, providing valuable insights into performance metrics and recommending actions for improvement.
- Streamlined account management processes for better organization and time management.
Sales Associate Specialist
Sunglass Hut
02.2002 - 11.2003
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Developed a comprehensive understanding of product offerings and effectively communicated this knowledge to potential buyers, helping them make informed decisions.
- Greeted customers and helped with product questions, selections, and purchases.
- Stayed up-to-date on industry trends and competitor activities, adjusting sales tactics accordingly for continued success.
Lead Dietary Aide
Madison Center; Genesis Healthcare
09.1997 - 08.2001
- Maintained accurate records of patient''s special diets and allergies, reducing the risk of adverse reactions during mealtime.
- Improved patient satisfaction by providing individualized meal plans and dietary recommendations.
- Ensured timely delivery of meals to patients, increasing overall patient satisfaction rates.
- Maintained a positive demeanor during high-pressure situations, fostering a supportive work environment for both colleagues and patients alike.
- Conducted regular safety inspections of kitchen equipment, maintaining a clean and hazard-free environment.
Education
Associate of Science - Computer And Information Sciences
Pittsburgh Technical Institute
Pittsburgh, PA05.2003
Skills
- Health and safety compliance
- Disinfection Practices
- Quality Assurance
- Strong Work Ethic
- Adaptable and Flexible
Timeline
Facilities Managment; Campus Service Worker
West Virginia University
11.2022 - Current
Butcher; Meat Clerk
Giant Eagle
05.2009 - 01.2021
Baker
Golden Corral
03.2008 - 06.2008
Bookseller
Books-A-Million
12.2007 - 02.2008
Consumer Accounts Manager; Bank of America
Teletech
03.2004 - 07.2007
Sales Associate Specialist
Sunglass Hut
02.2002 - 11.2003
Lead Dietary Aide
Madison Center; Genesis Healthcare
09.1997 - 08.2001
Associate of Science - Computer And Information Sciences
Pittsburgh Technical Institute
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