Charlson Charles
Naples,FL
Summary
- Meticulous and quality-focused in performing decontamination, sterilization, and inspecting medical instruments. Proven ability to establish and maintain excellent communication and relationships with diverse populations. Dedicated to providing outstanding service and committed to continuously fostering positive customer experiences. With a solid foundation in customer service principles and a passion for exceeding expectations, I am poised to contribute effectively to any team and drive exceptional results.
- Microsoft Office Applications: Teams, Word, PowerPoint, Outlook
- Basic Life Support (BLS) Certification, American Red Cross – 2024
- Bilingual: English & Haitian Creole
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Support Security Agent
Tricorps Security
02.2023 - Current
- Maintain detailed logs and records of security-related activities, including patrols and incident reports.
- Collaborate with law enforcement and emergency services as needed, providing timely and accurate information.
- Respond promptly to alarms, alerts, and incidents, assessing situations and coordinating appropriate actions.
- Document security incidents, maintain detailed logs, and generate reports for analysis and follow-up.
Customer Support Representative
Mphasis Digital Risk
08.2021 - 07.2023
- Responded to incoming calls from the medical provider network and enrolled members promptly and professionally.
- Provide accurate and courteous responses to inquiries while adhering to defined processes and guidelines.
- Communicated clearly and concisely, demonstrating sensitivity to the needs of others.
- Implemented TRHC 32 Fundamentals in daily work habits and relationships.
- Established and maintained effective working relationships with colleagues. Adhered to all policies and procedures as well as HIPAA regulations.
Technical Support Analyst (Remote)
Concentrix
02.2019 - 02.2021
- Responded to customer inquiries and concerns regarding tax preparation and related products and services.
- Guided customers through the tax preparation process, ensuring accuracy and compliance with relevant regulations.
- Identified opportunities to upsell or cross-sell additional products and services to customers based on their needs and preferences.
- Followed established company policies, procedures, and guidelines while interacting with customers and performing job duties.
Education
Sterile Processing Technical Training Program -
Concorde Career Institute
Skills
- Leadership
- HIPAA Compliance
- Active Listening
- Proactive
- Detail Oriented
- Critical Thinking
- Safety Standards
- Sterilization Processing
- Patient Care
- Adaptability
- Time Management
- Customer Service Skills
- Infection Control
- Insurance Verification
- Human Relations
- Decontamination
- OSHA Compliance
- Banking
- Quality Control
- Inventory Management
- Assembly & Preparation
- Workflow Efficiency
Accomplishments
certified sterile processing
Certification
Crcst certified
EXTERNSHIP ROTATION
- NCH Healthcare System, – Naples, FL. | Feb. 2024 – Mar. 2024
- Cleaned and sterilized equipment. Packaged and prepared surgical instruments for use.
- Maintained inventory of instruments and supplies. Organized medical instruments.
- Recorded test results for sterilization. Used and maintained autoclaves for sterilization.
Languages
English
Native or Bilingual
Spanish
Limited Working
Creole
Native or Bilingual
Timeline
Customer Support Security Agent
Tricorps Security
02.2023 - Current
Customer Support Representative
Mphasis Digital Risk
08.2021 - 07.2023
Technical Support Analyst (Remote)
Concentrix
02.2019 - 02.2021
Sterile Processing Technical Training Program -
Concorde Career Institute