Charlsye Mann Moore
Hallsville,Texas
Summary
Well-qualified Logistics Coordinator proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and processing payments. Meticulous,resilient and flexible in handling diverse issues. Knowledgeable about OSHA regulations and standards.
Overview
33
33
years of professional experience
1
1
year of post-secondary education
Work History
Lead Cocktail Server
Bally's Hotel & Casino
08.2020 - 07.2024
- Developed lasting relationships with regular clientele by remembering preferences and anticipating needs.
- Utilized strong multitasking skills to manage simultaneous drink orders while maintaining excellent customer interactions.
- Maintained cleanliness of the bar area, ensuring a welcoming environment for all patrons.
- Efficiently balanced multiple responsibilities during high-volume periods without sacrificing quality of service.
- Assisted in planning special events, coordinating appropriate staffing levels and ensuring smooth execution of functions.
Dispatch Coordinator
Resolution Recovery & Remarketing LLC,
06.2019 - 08.2023
- Streamlined communication between drivers, customers, and management for improved customer satisfaction.
- Developed strong relationships with clients by providing consistent updates on shipment statuses and addressing concerns promptly.
- Mitigated potential conflicts between drivers or customers by acting as a liaison during high-pressure situations.
- Collaborated with warehouse staff to prioritize shipments based on urgency and importance.
- Managed customer accounts and invoicing.
- Scheduled and organized delivery routes.
- Private Investigators who locate clients that have become missing or are avoiding debts.
RTM Clerk
Lowes Home Improvment
12.2015 - 12.2019
- Contributed to cost savings by identifying opportunities for improving operational processes or reducing waste within the department.
- Diligently monitored backorders and expedited shipments whenever possible to minimize delays for customers awaiting products.
- Collaborated with cross-functional teams to identify process improvements that resulted in better service levels for customers.
- Maintained clean and organized storage areas for easy access to products, contributing to a safe working environment for all team members.
- Reduced discrepancies in inventory counts by conducting regular audits and reconciling any differences found.
- Effectively managed vendor relationships to ensure timely receipt of ordered items while adhering to quality standards set forth by the company.
- Supported continuous improvement initiatives within the organization by participating in training programs and sharing best practices with colleagues.
- Streamlined order processing by verifying product availability, preparing picking lists, and coordinating with the shipping team on a daily basis.
- Played a crucial role in successful physical inventories by thoroughly preparing records, documentation, and coordination of resources as needed.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues related to orders, shipments, and returns.
- Increased efficiency of warehouse operations by implementing new procedures for receiving, storing, and issuing materials.
- Improved inventory accuracy by meticulously tracking and updating stock levels in the warehouse management system.
- Operated electric pallet jack, forklift and manlift.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Managed timely and effective replacement of damaged or missing products.
- Reduced company loss 97.14% of credit for returns.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Navigate complex regulations with Osha compliance.
Head Bartender
East End Pub
06.2014 - 10.2017
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
Logistics Coordinator
McNatt Lumber LLC.
01.2006 - 05.2015
- Tracked orders and notified customers of status or potential delays.
- Trained new employees on logistics procedures, promoting a consistent approach across the team.
- Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
- Developed relationships with key vendors, securing preferential treatment in pricing and terms negotiation.
- Streamlined inventory management for reduced waste and improved cost control.
- Conducted thorough market research to identify optimal suppliers based on price, quality, and reliability factors.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Monitored and adjusted inventory levels according to demand.
- Monitored performance of logistics operations to identify areas for improvement.
Loan Processing Manager
Tom Hopkins Cash For Titles
02.1998 - 01.2006
- Led a team of loan processors to achieve high performance levels while maintaining strict adherence to regulatory requirements.
- Optimized inter-departmental collaboration by establishing clear channels of communication between the sales team and underwriting staff.
- Reduced loan application processing time with the introduction of digital documentation management systems.
- Implemented robust document tracking systems that streamlined information retrieval and expedited the overall loan process.
- Processed loan applications and monitored progress from start to finish.
- Negotiated loan terms and conditions with customers to secure best deal.
- Approved loan applications based on customer creditworthiness and provided detailed financial advice.
- Supervised loan personnel and motivated to maintain customer service and performance standards.
Assistant Manager
Supercuts Hair Salons
02.1991 - 02.1998
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Education
Columbia Southern University
Orange Beach, AL 06.2023 - 05.2024
High School Diploma -
Crossett Arkansas High School
Crossett, AR05.1988
Skills
Problem-Solving
Decision-Making
Logistics Analysis
Shipment Coordination
Shipment Tracking
Transportation Planning
Warehousing Processes
Scheduling Coordination
Inventory Management
Purchase Orders
Efficiency Improvement
Operational Efficiency
OSHA Compliance
Timeline
Columbia Southern University
06.2023 - 05.2024
Lead Cocktail Server
Bally's Hotel & Casino
08.2020 - 07.2024
Dispatch Coordinator
Resolution Recovery & Remarketing LLC,
06.2019 - 08.2023
RTM Clerk
Lowes Home Improvment
12.2015 - 12.2019
Head Bartender
East End Pub
06.2014 - 10.2017
Logistics Coordinator
McNatt Lumber LLC.
01.2006 - 05.2015
Loan Processing Manager
Tom Hopkins Cash For Titles
02.1998 - 01.2006
Assistant Manager
Supercuts Hair Salons
02.1991 - 02.1998
High School Diploma -
Crossett Arkansas High School
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