Charlton Hoag
Atlanta,GA
Summary
Service and hospitality-focused General Manager committed to creating a positive work environment that ensures excellent guest experiences. A skilled leader capable of creating a positive work environment that inspires and excites staff to participate and develop skills that will enhance their success in the service and hospitality industry and beyond. Committed to on-going personal growth and leadership development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Under the Cork Tree
Sandy Springs, GA
12.2021 - Current
- Established and implemented new training protocols for service staff that helped PPAs increase from just over $40.00 per person to consistently over $58.00 per person.
- Developed new standards for obtaining and executing private events. Took the private dining from 10k in annual sales to over 200k in sales.
- Created rapport with local businesses to generate repeat business for private dinners
- Implemented leadership strategies specific to Under the Cork Tree that were adopted company wide.
- Created protocols for new managers to develop and grow themselves in order to develop and grow their team.
- Successfully promoted and sold out exclusive wine dinners.
Lead Server
C. Ellet's
Smyrna, GA
01.2021 - 12.2021
- Worked as a lead server to help teach and develop new service staff.
Lead Server
Under the Cork Tree
Sandy Springs, GA
01.2017 - 10.2021
- Worked as lead server and service trainer.
- Helped with continuing education with wine, beers, spirits, and food.
- Created strategies for new servers to create excellent guest experiences.
Server
The Iberian Pig
Decatur, GA
01.2015 - 12.2017
- Operated as a server and moved into a lead server position after six months.
- Helped maintain all service standards and guest expectations.
Server
Double Zero ATL
Sandy Springs, GA
01.2014 - 12.2016
- Developed into a lead server responsible for creating efficient communication between the service staff and kitchen. Ensured all service staff had requisite wine knowledge.
Education
Bachelor of Arts - History/Literature
The University of Vermont
Burlington, VTSkills
- Schedule Management
- Customer Relationship Management
- Operations Oversight
- Staff Supervision
- Sales
- P&L Management
- Leadership
- Verbal and Written Communication
- Process Improvements
- Team Training and Development
- Inventory Control
Certification
- ServeSafe Certified through January 2027.
References
References available upon request.
Timeline
General Manager
Under the Cork Tree
12.2021 - Current
Lead Server
C. Ellet's
01.2021 - 12.2021
Lead Server
Under the Cork Tree
01.2017 - 10.2021
Server
The Iberian Pig
01.2015 - 12.2017
Server
Double Zero ATL
01.2014 - 12.2016
Bachelor of Arts - History/Literature
The University of Vermont
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