Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Charlton McMillan

Cornelia,GA

Summary

~Efficient mover with 8 years of experience transporting wide variety of items from one location to another. Quick to assess items, apply protective wrapping, and load into truck according to weight and size. Maintained quality of work while meeting strict deadlines.

~Friendly and engaging Cashier with history of delivering excellent customer service in busy retail settings. Strong payment processing and client engagement skills to promote seamless store operations.

~Hardworking and punctual Order Filler who works in fast-paced, physically-demanding jobs while standing and moving for long hours. Physically fit and diligent with strong commitment to team and business success. Focused on exceeding productivity and service objectives every day.

~ Experienced, responsible Donation Attendant familiar with mission, services and donation policies. Builds good relations with donors by serving as friendly, courteous and knowledgeable representative of charity organization. Mindful of safety and security procedures at all times.

~ Customer-oriented Deli Clerk with 3 years of hands-on experience preparing food for customers. Versed in safely operating deli equipment and pricing and packaging food items. Genuine and welcoming individual motivated to maintain customer satisfaction and contribute to business success.

Overview

9
9
years of professional experience

Work History

Professional Mover

McMillan Movers and Cleaning
Cornelia, GA
06.2015 - Current
  • Set up beds, couches, chairs, tables. in designated rooms as requested by customers.
  • Provided excellent customer service throughout the entire moving process from start to finish.
  • Walked through customer sites with checklists to verify job completion.
  • Wrapped furniture in protective coverings before loading it onto truck.
  • Carefully loaded furniture and boxes onto moving trucks using dollies, ramps, and other equipment as necessary.
  • Secured items in truck by strapping over protective padding.
  • Reported any damages or broken items immediately to supervisor so they could be properly documented or addressed if necessary.
  • Maintained safe driving habits to protect property and general public on roadways.
  • Protected company inventory by maintaining and organizing storage areas.
  • Organized and inventoried items prior to moving them.
  • Provided knowledgeable, speedy service and responded promptly to a great number of daily customer requests.
  • Followed customer instructions about placement of items and special considerations for handling.
  • Braced, padded and supported items in packages to prevent shifting and damages.
  • Loaded and unloaded company trucks with tools, equipment and furniture.
  • Unloaded furniture from trucks at destination sites ensuring that each item was in the correct room according to customer instructions.
  • Worked with a team of movers to efficiently complete moves on time and within budget constraints.
  • Loaded and unloaded furniture, boxes, appliances, and other items onto trucks for transport to desired locations.
  • Delivered products to customer locations on time.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Understood and followed oral and written directions.
  • Identified needs of customers promptly and efficiently.

Deli Clerk

Publix
Covington, GA
12.2022 - 07.2023
  • Documented and entered special orders for event catering and party trays.
  • Offered samples to promote and upsell specials.
  • Trained new employees on proper handling of food, safety protocols, and customer service techniques.
  • Weighed, wrapped, and labeled meats, cheeses, salads, sandwiches. for customers' orders.
  • Resolved customer complaints in a timely manner while maintaining a polite demeanor.
  • Followed company recipes for preparing foods such as soups, salads, sandwiches.
  • Assembled and served meals according to specific guest requirements.
  • Maintained records such as inventory levels or sales figures.
  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Welcomed and thanked guests to demonstrate appreciation for patronage.
  • Greeted customers in a friendly and professional manner.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Sliced meats and cheeses and weighed deli items for customers.
  • Operated slicers and other equipment according to company guidelines to minimize accidents or injuries.
  • Talked pleasantly with customers while taking orders and promoted positive image for business.
  • Operated cash register accurately and efficiently for customer transactions.
  • Followed recipes and customer requests to prepare meals.
  • Performed opening and closing duties such as restocking supplies and cleaning work areas at the end of shift.
  • Updated food displays, cases and other customer-facing areas to increase sales of special items.
  • Wiped down tables and removed trash and dirty plates to provide clean, welcoming dining environment.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
  • Maintained cleanliness of the deli area and equipment.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Restocked napkins, condiments and utensils at self-service areas during slow periods.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Recognized by management for providing exceptional customer service.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Order Filler

Walmart Distribution Center
Monroe, GA
01.2022 - 06.2022
  • Utilized barcode scanning technology to quickly locate items needed for filling orders.
  • Fulfilled orders quickly to accomplish challenging daily objectives.
  • Efficiently filled orders using hand-held scanners.
  • Operated warehouse equipment with caution and according to manufacturer instructions to reduce risk of accidents and malfunctions.
  • Kept work areas clean, neat and organized for optimal productivity and worker safety.
  • Operated forklift and pallet jack to transport heavy loads.
  • Collaborated with team members to achieve daily goals set by management.
  • Selected products and items from shelves and pallets for customer orders.
  • Stacked merchandise on pallets for storage in the warehouse.
  • Cleaned and organized aisles, work stations, and floors to promote operational productivity.
  • Picked up heavy objects using proper lifting techniques to avoid personal injuries.

Donor Door

Goodwill
Conyers, GA
02.2020 - 06.2020
  • Receive donations from the donor door and when received, we separate them to corresponding tubs/bulks depending on the items. When these tubs/bulks are full, they are moved to each corresponding station for pricing and scanning VIA my coworkers.
  • Identified needs of customers promptly and efficiently.
  • Completed day-to-day duties accurately and efficiently.
  • Worked with cross-functional teams to achieve goals.

Cashier

Dollar General
Conyers, GA
10.2019 - 02.2020
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Welcomed customers, offering assistance to help find store items.
  • Kept check-out areas clean, organized and well-stocked to maintain attractive store.
  • Maintained current knowledge of store promotions to highlight sales to customers.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Organized promotional displays or arrange merchandise on counters or tables to promote sales.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Answered customer inquiries regarding store policies and procedures.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Stocked shelves with merchandise when needed.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Answered phone calls to assist customers with questions and orders.
  • Verified customer age requirement for alcohol or tobacco purchases.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Built and maintained productive relationships with employees.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Answered calls per shift to assist with customer questions and concerns.
  • Recognized by management for providing exceptional customer service.
  • Identified needs of customers promptly and efficiently.
  • Understood and followed oral and written directions.
  • Displayed strong telephone etiquette, effectively handling difficult calls.

Education

High School Diploma -

Rockdale County High School
Conyers, GA
12-2018

Skills

  • Payment Handling
  • Inventory Controls
  • Furniture Moving
  • Load Security
  • Careful Handling
  • Truck Loading and Unloading
  • Walk-Throughs
  • Verbal and Written Communication
  • Professional Appearance
  • Problem-Solving Skills
  • Able to Lift up to 100 Pounds
  • Clean Driving Record
  • Physical Fitness
  • Team Collaboration
  • Merchandise Restock
  • RF Scanning Devices
  • Product Location
  • Warehouse Safety
  • Order Accuracy
  • Barcode Scanning
  • Loading and Unloading
  • Stock Organization
  • Cash Handling
  • ID Verification
  • Drawer Balancing
  • Customer Service
  • Customer Assistance
  • Sales Expertise
  • Credit and Cash Transactions
  • Ordering and Stocking
  • Written and Verbal Communication
  • Customer Relations
  • Customer Service Excellence
  • Guest Inquiries
  • Inventory Management
  • Scanner Operations
  • Stocking of Food Cases
  • Cleanliness and Sanitation
  • Effective Customer Communication
  • Product Knowledge
  • Inventory Rotation
  • Food Safety Knowledge
  • Preparing Food Items
  • Safe Food Handling
  • Inventory Checks
  • Sales Proficiency
  • Performance Improvement
  • Strong Work Ethic
  • Machine Safety
  • Guest Services
  • Customer Complaint Resolution
  • Telephone Management
  • Customer Satisfaction

Affiliations

  • Cars/Mechanics
  • All Around Athlete
  • Family and God

Languages

English
Professional

Timeline

Deli Clerk

Publix
12.2022 - 07.2023

Order Filler

Walmart Distribution Center
01.2022 - 06.2022

Donor Door

Goodwill
02.2020 - 06.2020

Cashier

Dollar General
10.2019 - 02.2020

Professional Mover

McMillan Movers and Cleaning
06.2015 - Current

High School Diploma -

Rockdale County High School

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Charlton McMillan