Charlvon McPhatter
Los Angeles,CA
Summary
Dedicated and diligent employee with an understanding of immigration policies and procedures. Skilled in reviewing complex applications, conducting interviews, and ensuring compliance with immigration laws and regulations. Proven ability to identify and address potential fraud, providing comprehensive case documentation and collaborating with investigative teams. Committed to delivering exceptional customer service and upholding the integrity of the immigration process through accurate and efficient case management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Immigration Services Officer II
United States Citizenship and Immigration Services
12.2023 - Current
- Collaborates with team members and leadership to share best practices, ensuring a high level of service for all clients.
- Contributes to policy development by staying informed on current immigration laws, trends, and issues affecting applicants.
- Conduct thorough background checks to maintain security and prevent fraud in the immigration system.
- Reduces case backlogs by prioritizing urgent cases and optimizing workload distribution.
- Maintains detailed records of all cases, ensuring accurate documentation for future reference and compliance with regulations.
- Conducts interviews with applicants to verify their eligibility and assess the credibility of their claims.
- Refers suspicious or potentially fraudulent cases to the appropriate fraud investigation units for further review and action. Collaborates with investigative teams to provide necessary documentation and support for thorough examinations.
- Reviews and processes immigration applications, identifying potential discrepancies and signs of fraud.
- Conducts thorough analyses of applicant documentation and information to ensure compliance with immigration laws and regulations.
GASTROENTEROLOGY MEDICAL TECHNICIAN
AIR FORCE
09.2022 - 05.2023
- Maintained and assisted with operation of endoscope towers and image recording systems to ensure proper documentation of procedures
- Assisted nurses in setting up and cleaning of procedure rooms; coordinated the proper equipment setup to ensure smooth functioning of procedure room; assist with transportation/positioning of patients as needed
- Assisted doctors, nurses, and other staff with endoscopic procedures
- Performed processing & high-level disinfection of routine upper & lower endoscopes and high-level disinfection of non- disposable equipment
- Oriented and trained new staff on proper procedures and policies.
PEDIATRIC MEDICAL TECHNICIAN
AIR FORCE
05.2019 - 09.2022
- Communicated with patients and families to obtain patient medical histories and vital information
- Measured patient vital signs such as blood pressure, pulse rate, and temperature to record information on patients' charts
- Cleaned and sanitized rooms and equipment using aseptic technique to prevent infection and cross-contamination
- Calibrated diagnostic equipment
- Explained procedures to patients to reduce anxieties and increase patient cooperation
- Maintained patient confidence and protected hospital by keeping information confidential
- Trained and mentored students and junior team members in clinic protocols and compliance standards
- Partnered with healthcare and administrative staff to create patient-centered, inviting, and supportive environment for patients and families
- Obtained and documented patient medical history, vital signs and current complaints at intake.
BEHAVIORAL DETECTION OFFICER
Transportation Security Administration
11.2018 - 05.2019
- Performed risk analyses to identify appropriate security countermeasures
- Deterred terrorist activity, violent attacks, and other malicious acts through patrolling, searching for suspicion indicators and assessing threat potential
- Analyzed behaviors exhibited by passengers and determining the next course of action
- If additional screening is required, accomplishing it through casual conversation, selectee screening, or LEO referral
- Assessed multiple individuals simultaneously and using defined methods to detect unusual behavior
- Developed baseline data which includes identifying flight destinations and understanding the anticipated composition of travelers associated with the flights, behaviors to be expected, and deviations from those behaviors
- Documented identified behaviors used as the basis for referrals.
TRANSPORTATION SECURITY OFFICER
Transportation Security Administration
10.2016 - 05.2019
- Operated various screening equipment and technology to identify dangerous objects in baggage, cargo and on passengers
- Education and prevented those objects from being transported onto aircraft
- Performed searches and screening, included physical interaction with passengers (e.g., pat-downs, search of property, etc.), Conducted bag searches and lifting/carrying bags, bins, and property weighing up to 70lbs
- Controlled terminal entry and exit points
- Interacted with the public, giving directions, and responding to inquiries
- Maintained focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, to preserve the professional ability to identify and locate potentially life threatening or mass destruction devices, and to make effective decisions in both crisis and routine situations
- Engaged in continuous development of critical thinking skills, necessary to mitigate actual and potential security threats, by identifying, evaluating, and applying appropriate situational options and approaches
- Retained and implemented knowledge of all applicable Standard Operating Procedures, demonstrating responsible and dependable behavior, and is open to change and adapts to new information or unexpected obstacles
- Denied entrance to the building to unauthorized persons.
INTERN
NCCU CAMPUS POLICE
01.2016 - 05.2016
- Assisted officers in responding to and investigating security and fire alarms
- Witnessed officer's reports on arrests made, activities performed, and unusual incidents observed
- Assisted officers as they patrolled designated areas on campus in patrol cars
- Sorted, organized, and maintained files
- Answered and transferred incoming telephone calls, taking messages for various staff members.
Education
Master of Science - Forensic Psychology
Grand Canyon University
Phoenix, Arizona05.2023
Bachelor of Science - Criminal Justice
North Carolina Central University
Durham, North Carolina05.2016
Skills
- Aviation Security
- Behavioral Observations
- Situational Awareness
- Policy analysis
- Immigration Law Knowledge
Certification
- EMT - Emergency Medical Technician
- First Aid/CPR Certified
- Basic Lifesaving Skills Certified
- Immigration Services Officer
Timeline
Immigration Services Officer II
United States Citizenship and Immigration Services
12.2023 - Current
GASTROENTEROLOGY MEDICAL TECHNICIAN
AIR FORCE
09.2022 - 05.2023
PEDIATRIC MEDICAL TECHNICIAN
AIR FORCE
05.2019 - 09.2022
BEHAVIORAL DETECTION OFFICER
Transportation Security Administration
11.2018 - 05.2019
TRANSPORTATION SECURITY OFFICER
Transportation Security Administration
10.2016 - 05.2019
INTERN
NCCU CAMPUS POLICE
01.2016 - 05.2016
Master of Science - Forensic Psychology
Grand Canyon University
Bachelor of Science - Criminal Justice
North Carolina Central University
- EMT - Emergency Medical Technician
- First Aid/CPR Certified
- Basic Lifesaving Skills Certified
- Immigration Services Officer
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