Charly Bond
Lebanon,TN
Summary
- Diplomatic customer service professional experienced in defining and analyzing customer inquiries to resolve issues, for over six years. Strong analytical skills and ability to work accurately with processing any and all documents as assigned. Strong work ethic, adaptability, and exceptional interpersonal skills. Ability to prioritize and multi-task in fast-paced working environments. Experience in researching, reviewing, negotiating, problem solving and processing documents in a timely manner. Proficiency in sales & marketing. Ability to research and resolve service-related inquiries meeting established expectations for quality, productivity, and timeliness. Detailed in Data Entry with experience inputting and organizing data in various software applications. Organized individual recognized for transposing large amounts of data with accuracy, confidentiality, and speed. Focused on building customer loyalty with a relationship-oriented approach.
Overview
7
7
years of professional experience
Work History
Full Service Shopper /Customer Service & Sales
Instacart
03.2020 - Current
- Respected for personal shopper customer retention of over 50 in market
- Strategically led and executed multi-customer concierge service averaging over 120 items with superior accuracy
- Employed focus and anticipation of customer needs to increase average customer sales by 25%
- Coordinated directly with customers, navigating diverse needs while anticipating future needs to guarantee exceptional service and value.
- Answered customer inquiries via online chat in a timely and professional manner.
- Provided customers with product or service information, including availability and pricing.
- Processed orders accurately and efficiently within specified timeframes.
Assistant Manager
Mapco
Nashville, TN
04.2017 - 02.2020
- Demonstrated new products, procedures and techniques to employees
- Delivered feedback to decision-makers regarding employee performance and training needs
- Provided top quality customer service on a daily basis
- Made week to week schedules for the team
- Inventory control
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades
- Achieved or exceeded financial goals on a regular basis by controlling expenses, optimizing schedules and regulating inventory usage
- Trained and guided team members to maintain high productivity and performance metrics.
Education
High School Diploma -
Pennfoster High School
Nashville, TN05.2015
Skills
- Verbal & written communication
- Interpersonal Skills
- Troubleshooting
- Data Entry
- Microsoft word & Excel
- Customer Success
- User Engagement
- Account Management
- Zendesk & Zoom experience
- Time Management
- Detail Oriented
- Planning and Organization
- Sales Proficiency
- Relationship Management
- Customer Service
- Documentation and Reporting
- Customer Relations
- Advanced computer knowledge
- Software Troubleshooting
- Application & Report writing
- Online Chat Support
- Software Development
- Account Administration
- Intermediate SaaS experience
Timeline
Full Service Shopper /Customer Service & Sales
Instacart
03.2020 - Current
Assistant Manager
Mapco
04.2017 - 02.2020
High School Diploma -
Pennfoster High School
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