Charly Khun
Summary
Dynamic professional with extensive expertise in customer service and team leadership, particularly at King County as COVID Vaccine Clinic Registration Admin. Demonstrated capacity to elevate client communication and uphold regulatory compliance. Proficient in data entry and conflict resolution, consistently enhancing operational efficiency and boosting service satisfaction.
Overview
15
15
years of professional experience
Work History
Data Administrator
King County Health
Kent, WA
02.2021 - 01.2025
- Welcomed clients with respect and warmth, delivering exceptional customer service.
- Trained on Washington State Immunization Information System (IIS).
- Completed training for King County Solv patient check-in and check-out procedures.
- Utilized language interpreters to enhance client communication when necessary.
- Identified need for healthcare professional triage and potential emergency situations swiftly.
- Registered clients while verifying insurance coverage and obtaining pre-authorization for services.
- Explained fees and collected payments, scheduling appointments including cancellations.
- Maintained patient confidentiality and compliance with HIPAA regulations during information flow.
Technical Support Lead/manager
ALEKO
Kent, WA
03.2019 - 02.2021
- Executed customer contact strategies across email, text, digital, and social marketing channels.
- Provided marketing support to enhance consumer walk-in traffic.
- Developed marketing metrics dashboard for transaction and behavioral analysis.
- Directed cohesive team of four internal staff and external personnel to drive revenue growth.
- Implemented sales initiatives to boost eCommerce profitability and performance.
- Resolved customer complaints to improve sales and service satisfaction.
- Monitored customer preferences to align sales efforts with market demands.
- Maintained filing systems, databases, and scheduling calendars for efficient office operations.
Urethane Technician
Moeller Design & Development
Seattle, WA
06.2016 - 03.2019
- Reviewed job card and item specifications to guarantee accurate casting and finishing processes.
- Managed high email volumes, organized Excel spreadsheets, and maintained sensitive documentation.
- Handled high call volumes and guest inquiries with professionalism and efficiency.
- Ensured product quality adhered to company standards prior to painting or shipment.
- Recorded daily defective part quantities accurately for quality assurance purposes.
- Maintained cleanliness of workstation and general trimming area consistently.
- Analyzed reports to pinpoint issues and implemented effective resolutions.
- Executed production tasks including material mixing, mold assembly, filling molds, and stacking molds.
Key Holder Manager
Top Pot Doughnuts
Bellevue, WA
09.2011 - 08.2015
- Supervised all aspects of office administration, including mail processing and payroll support.
- Managed weekly timesheet collections and entries to ensure accurate payroll processing.
- Oversaw employee onboarding and transfer processes, maintaining compliance with procedures.
- Conducted ongoing coaching and training sessions to enhance team performance.
- Monitored staff adherence to health, safety, and sanitation guidelines during shifts.
- Planned and prepared work schedules, prioritizing tasks effectively each shift.
- Handled a multi-line phone system, addressing inquiries and managing high email volumes.
- Ensured bakery operations complied with Top Pot policies and maintained cleanliness standards.
Security
Ross Dress for Less
Seattle, WA
12.2010 - 09.2011
- Conducted comprehensive CCTV surveillance for proactive security measures.
- Executed interior and exterior patrols to ensure safety and deter criminal activity.
- Performed background checks to validate employee trustworthiness.
- Monitored hot spot areas with limited security coverage for potential violations.
- Pursued shoplifters, notifying management and law enforcement of incidents promptly.
- Utilized security cameras for frequent monitoring of parking lot activities.
- Led retail theft investigations to identify and address vulnerabilities.
- Collaborated with management to develop loss prevention training programs, reducing shrinkage by 10%.
P.I.C
Safeway
Seattle, WA
08.2009 - 12.2010
- Procured and maintained office supplies to ensure operational efficiency.
- Answered customer inquiries regarding produce and floral products, boosting sales through food samples and recommendations.
- Executed proper inventory control to maximize product freshness and availability.
- Trained team on trimming, watering, and merchandising techniques for high-quality product offerings.
- Coordinated and supervised events, enhancing customer engagement.
- Organized, filed, and reviewed sensitive documentation with attention to detail.
- Managed phone inquiries and followed up with customers to improve service experience.
- Operated cash register for transactions, facilitating refunds and exchanges.
Education
High School -
Evergreen High School
Seattle, WA01.2011
Community College -
South Seattle Community College
Seattle, WA01.2011
Skills
- Customer service
- Data entry
- Team leadership
- Medical record management
- Conflict resolution
- Quality assurance
- Training & Development
- Leadership
Timeline
Data Administrator
King County Health
02.2021 - 01.2025
Technical Support Lead/manager
ALEKO
03.2019 - 02.2021
Urethane Technician
Moeller Design & Development
06.2016 - 03.2019
Key Holder Manager
Top Pot Doughnuts
09.2011 - 08.2015
Security
Ross Dress for Less
12.2010 - 09.2011
P.I.C
Safeway
08.2009 - 12.2010
High School -
Evergreen High School
Community College -
South Seattle Community College
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