Charly Mateo
New York,NY
Summary
Experienced professional with a versatile background in aviation, law enforcement, emergency services, and hospitality management. Demonstrated leadership skills, adept at managing high-pressure situations and providing exceptional service. Proficient in crisis management, communication, and operational efficiency. Committed to ongoing professional development and excelling in fast-paced environments.
Overview
23
23
years of professional experience
Work History
Cabin crew
British Airways
09.2018 - 07.2024
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Managed challenging situations calmly and professionally, such as handling unruly passengers or addressing flight delays.
Special Constable (Police Officer)
Thames Valley Police
08.2021 - 05.2023
- Promoted a culture of trust between law enforcement officials and the community through transparent communication and active engagement.
- Provided crowd control during large-scale events, ensuring public safety and orderliness.
General Manager
The Bavarian Bar Restaurant
06.2016 - 05.2017
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team all at once, front of house, back of house, and a separate venue at the same time.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Night manager and weekend manager
BLUE PARROT BACKPACKERS
12.2013 - 06.2016
- Trained and mentored new and existing staff to achieve best practices.
- Resolved customer complaints promptly and professionally to maintain satisfaction.
- Prepared nightly deposits by accurately counting cash, filling out deposit slips and securing deposit in vault.
Owner
PURA VIDA SURF BAR RESTAURANT
05.2011 - 10.2013
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Planned and executed strategies to increase customer loyalty and retention.
- Managed staff schedules and maintained adequate coverage for all shifts.
Reservist (police officer)
Gendarmerie Mobile
09.2004 - 02.2013
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Answered emergency calls for help from citizens and business owners.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Investigated and reported crimes, accidents, offenses, and damage to property.
Active Participant in the Family Business
FREDO PIZZA
01.2002 - 08.2009
- Creation, development and operation of the family business
- Established a successful business by identifying market needs and developing innovative solutions.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
Volunteer Firefighter
S.D.I.S. Des Landes
07.2003 - 10.2007
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
- Provided swift medical assistance to injured individuals on scene as a certified first responder until paramedics arrived.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Operated hoses, pumps, ladders and other firefighting equipment.
Education
Diploma - Business Management
Australia Pacific College
Syndey Australia06-2015
High School Diploma -
Education National
Bordeaux10-2006
Skills
- Leadership and team building
- Problem resolution
- Team player
- Time management
- Customer relations
- Inventory control
- Employee scheduling
- Training and coaching
Languages
French
Native or Bilingual
English
Native or Bilingual
Accomplishments
Successfully launched and managed two restaurants, overseeing most aspects of operations, from concept development and staff recruitment to financial management and marketing. Both establishments achieved strong customer loyalty and profitability, with a focus on high-quality service and efficient operations.
Personal Information
- Date of Birth: 07/19/86
- Driving License: True
Other
Open office, Work Force Management, internet, rowing, yoga, horse-riding, Ju-Jitsu, hiking, travel, reading, cinema
Interests
- Kayaking
- Horseback Riding
- Gardening
- Stand-up Paddleboarding
- Hiking
- Rowing
Timeline
Special Constable (Police Officer)
Thames Valley Police
08.2021 - 05.2023
Cabin crew
British Airways
09.2018 - 07.2024
General Manager
The Bavarian Bar Restaurant
06.2016 - 05.2017
Night manager and weekend manager
BLUE PARROT BACKPACKERS
12.2013 - 06.2016
Owner
PURA VIDA SURF BAR RESTAURANT
05.2011 - 10.2013
Reservist (police officer)
Gendarmerie Mobile
09.2004 - 02.2013
Volunteer Firefighter
S.D.I.S. Des Landes
07.2003 - 10.2007
Active Participant in the Family Business
FREDO PIZZA
01.2002 - 08.2009
Diploma - Business Management
Australia Pacific College
High School Diploma -
Education National
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