Charly Ramirez
Savannah,GA
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
8
8
years of professional experience
Work History
Front Desk Agent
Hilton Garden Inn Hotel
Savannah, GA
01.2024 - 07.2024
- Ensured that all safety regulations were followed according to company standards.
- Kept accurate records of guest transactions.
- Provided excellent customer service while upholding company policies.
- Inputted guest information into computer system accurately and securely.
- Answered phones, responded to inquiries, and took messages.
- Addressed customer needs in a timely manner.
- Stayed current on promotions, discounts, packages, and offers available at the hotel.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
Front Desk Receptionist
JIRAHARA HOTEL
BARQUISIMETO, LARA
01.2023 - 05.2023
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Monitored visitor access control systems including issuing identification badges when necessary.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled cash transactions accurately, balancing the register at the end of each shift.
- Prepared conference rooms prior to meetings by arranging furniture layout, setting up audio-visual equipment and ensuring refreshments are available if required.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Ensured that all safety regulations were followed according to company standards.
- Performed light housekeeping duties such as stocking supplies or cleaning surfaces.
Sales Agent
Hyper Market Vessada
Punto Fijo , Falcon
09.2018 - 12.2020
- Maintained accurate records of all sales activities in the company's CRM system.
- Attended meetings with current and prospective customers to discuss their business needs.
- Maintained accurate records of customer interactions and transactions.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Balanced daily transactions on a computerized point-of-sale system.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
Cashier
McDonald's
PUNTO FIJO, FALCON
12.2016 - 09.2018
- Maintained accurate records of all transactions, ensuring compliance with company policies and procedures.
- Recognized potential theft or fraud attempts by monitoring suspicious behavior.
- Identified discrepancies between actual sales figures and expected totals.
- Performed daily opening and closing procedures for the register area.
- Issued receipts, refunds, credits or change due to customers.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
Bachelor of Science - Science, Technology, And Society
NATIONAL SCHOOL, EL PAUJI
FALCON07-2013
LAWYER - LAW
FALCON UNIVERSITY
PARAGUANASkills
- Information Protection
- Guest Relations
- Credit and cash payments
- Front Office Support
- Room assignments
- Report Generation
- Cash Handling
- Office Management
- Guest Services
Languages
Spanish
Native/ Bilingual
ENGLISH
Professional
Timeline
Front Desk Agent
Hilton Garden Inn Hotel
01.2024 - 07.2024
Front Desk Receptionist
JIRAHARA HOTEL
01.2023 - 05.2023
Sales Agent
Hyper Market Vessada
09.2018 - 12.2020
Cashier
McDonald's
12.2016 - 09.2018
Bachelor of Science - Science, Technology, And Society
NATIONAL SCHOOL, EL PAUJI
LAWYER - LAW
FALCON UNIVERSITY
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