Charlye England
Houston,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Training professional with extensive leadership experience in staff development, process and productivity improvements, performance management and curriculum design.
Overview
3
3
years of professional experience
Work History
Corporate Training Manager
Sheikhani Group
01.2023 - Current
- Enhanced employee performance by developing and implementing comprehensive training programs tailored to individual needs.
- Streamlined onboarding processes for new hires, reducing time spent in orientation and increasing productivity from day one.
- Created a culture of continuous learning by promoting professional development opportunities within the company.
- Increased employee retention rates by offering targeted training initiatives that addressed specific skill gaps.
- Improved overall team effectiveness through the design and delivery of customized leadership development workshops.
- Boosted employee engagement levels with interactive, hands-on training sessions focused on real-world applications of skills.
- Collaborated with department managers to assess ongoing training needs and create tailored solutions for improvement.
- Trained new hires to perform cross-training exercises with experienced workers.
Assistant Store Manager
Vape City
01.2023 - Current
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Trained new employees on proper protocols and customer service standards.
- Reported issues to higher management with great detail.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Security Officer
Guards On Call
07.2022 - 01.2023
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Enhanced security measures by staying up-to-date on industry best practices, attending training sessions, and obtaining relevant certifications.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
Patient Care Technician
UTMB Health
08.2021 - 03.2022
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Reduced stress for patients and families through effective communication and empathetic support.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Educated patients on self-care techniques and post-discharge instructions, empowering them to take control of their own health maintenance.
- Fostered strong relationships with colleagues, contributing to a collaborative work environment that prioritized teamwork among staff members.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
Lead Hostess
Abuelos
04.2021 - 08.2021
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Streamlined the check-in process for faster service, resulting in increased customer satisfaction.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Developed strong rapport with guests, leading to a high rate of return visits and positive reviews.
- Maintained an organized and inviting waiting area for guests'' comfort during peak hours.
- Spearheaded initiatives to improve team communication, fostering a positive work environment among staff members.
- Actively monitored dining room capacity to maximize seating opportunities while adhering to occupancy limits.
- Managed special events coordination, ensuring seamless execution from initial inquiry through event completion.
- Coordinated with kitchen staff for timely delivery of meals, resulting in improved guest satisfaction scores.
- Increased reservation accuracy by implementing a digital reservation system that streamlined the booking process.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
- Managed guest waitlists effectively, minimizing wait times while still accommodating walk-in customers whenever possible.
Education
High School Diploma -
Santa Fe High School
Santa Fe, TX05.2021
Skills
- Adaptability and Flexibility
- Strategic Planning
- Time Management
- Change Management
- Leadership Development
- Customer Relations
- Flexible Schedule
- Sales Expertise
Timeline
Corporate Training Manager
Sheikhani Group
01.2023 - Current
Assistant Store Manager
Vape City
01.2023 - Current
Security Officer
Guards On Call
07.2022 - 01.2023
Patient Care Technician
UTMB Health
08.2021 - 03.2022
Lead Hostess
Abuelos
04.2021 - 08.2021
High School Diploma -
Santa Fe High School
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