Charly M. Wooton
Wichita,KS
Summary
Detail-oriented and highly organized receptionist with 15 years of experience in providing exceptional front desk support in busy healthcare environments. Proficient in managing patient scheduling, insurance verification, and maintaining EMR records with a strong understanding of medical terminology and HIPAA compliance. Adept at multitasking in fast-paced settings while maintaining a friendly and professional demeanor.
Overview
19
19
years of professional experience
Work History
Medical Receptionist
Wichita State University
02.2023 - Current
- Greet patients and visitors warmly and professionally.
- Accurately input and update patient information, including personal demographics, insurance data into EHR.
- Answer incoming phone calls, screen, and route them to the appropriate department or healthcare provider.
- Handle incoming faxes, emails, and correspondence related to patient information, and update records accordingly.
- Regularly review and audit patient records for errors or discrepancies, taking corrective action to maintain data accuracy.
- Safeguard sensitive and confidential information according to company policies and data protection regulations.
Medical Support Assistant
U.S. Army Medical Command Tripler Army Medical Center
12.2017 - 03.2019
- Entered, manipulated, and/or retrieved information and data from various automated systems such as: Composite Health Care System (CHCS), Ambulatory Data System (ADS), Armed Forces Health Longitudinal Technology Application (AHLTA), and Defense Manpower Human Resources System information (DMHRSi)
- Coordinated and or scheduled patient appointments with nine different clinics within Department of Surgery.
- Received patients and visitors as initial point of contact in person or by telephone.
- Resolved complaints of local administrative nature and referred other complaints to the appropriate authorities.
- Maintained both electronic and paper patient health records.
- Provided backup support to office staff by completing billing and filing tasks, answering phones and other clerical tasks.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
Customer Service Associate
Lowe's
08.2015 - 12.2017
- Responsible for responding to customer inquiries and providing support throughout their shopping experience.
- Promoted customer loyalty plans and/or extended protection/replacement plans
- Processed sales and returns using a cash register.
- Provided excellent customer service by assisting customers and addressing issues.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items and join reward programs.
Front Desk Clerk
Urgent Care of Texas
12.2013 - 10.2014
- Greeting patients and answering all incoming telephone calls.
- Checking patients in and out in a timely manner.
- Assisting patients with completion of required forms, collecting, and posting payments.
- Verifying insurance coverage and benefits.
- Electronically imaged and scanned information into an electronic health record.
- Reviewed and analyzed medical records to verify completeness, and requirements of serviceability.
- Scheduling patient appointments, and prepared patient charts.
- Organized official and personal mail for distribution.
- Prepared outgoing mail for distribution.
Access Coordinator
Fort Hamilton Hospital
02.2005 - 04.2013
- Facilitated a welcome and easy access to the facility.
- Ensured that all data entry is accurate including demographic and financial information for each account and medical record.
- Educated patients about the Health Insurance Portability and Accountability Act and Privacy Act.
- Electronically imaged and scanned information into an electronic health record.
- Pulled records for the following day appointments and sorted patient charts by department and provider.
- Had numerous procedural requirements including data elements, insurance verification, authorization for services, and collection for all patient portions including prior balances.
- Responsible for the successful financial outcome of all patient services.
- Responsible for ensuring the hospital maintains compliance with Federal regulations, JCAHO, and Department of Health and Hospital compliance standards.
- Composed replies to requests for information from other hospitals and physician offices to secure patient information, and medical records.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
Education
Associate of Applied Science - Surgical Technology
WSU Tech
Wichita10.2022
High School Diploma -
Preble Shawnee High School
Camden, OH06.2004
Skills
- Strong Organizational Skills
- Critical Thinking
- Proficient in Microsoft Office Suite
- Accurately type 65 WPM
Additional Information
- Department of the Army Achievement Medal for Civilian Service Recipient
Timeline
Medical Receptionist
Wichita State University
02.2023 - Current
Medical Support Assistant
U.S. Army Medical Command Tripler Army Medical Center
12.2017 - 03.2019
Customer Service Associate
Lowe's
08.2015 - 12.2017
Front Desk Clerk
Urgent Care of Texas
12.2013 - 10.2014
Access Coordinator
Fort Hamilton Hospital
02.2005 - 04.2013
Associate of Applied Science - Surgical Technology
WSU Tech
High School Diploma -
Preble Shawnee High School