Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Awards
Generic

Charlyn Brantley

East Dublin,USA

Summary

Exceptional interpersonal and communication skills, adept at fostering care, compassion, and commitment within a team-oriented environment. Proven ability to leverage educational background and clinical expertise to deliver outstanding nursing care to Veterans, ensuring their well-being and satisfaction. Strong leadership and organizational capabilities enhance the ability to drive initiatives that improve patient outcomes and streamline healthcare processes. Dedicated VA employee committed to upholding the highest standards of customer service and professional excellence.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Administrative Officer of the Day (AOD)/Medical Administrative Specialist

Carl Vinson Veterans Hospital
Dublin, Georgia
11.2022 - Current
  • Responsible to represent both the Medical Center Director and the Chief Health Administration on all administrative matters occurring when assigned to other than a normal tour of duty.
  • AOD has delegated full authority and responsibility to exercise the Medical Center Director’s prerogative and the Chief, Health Administration pertaining to the lawful retention of Veterans in VAMC.
  • Process administrative issues surrounding beneficiary death, serious illness cases, elopements, suicide, assaults, death on arrival, homicide, code blue, cost recovery matters, and facility or community disasters.
  • Coordinate resolution of medical legal problems concerning the medical center.
  • Maintains continuity of functions and provides full medical administrative support during other than the normal tours of duty to clinical and administrative medical center staff; responsible for achieving management objectives and supporting decisions of mgt in carrying out duties; provide tech guidance necessary to meet procedural, legal and administrative requirement relating to care and treatment of patients, to achieve optimum use of resources.
  • Scheduling/arranging transportation for different donor programs. Some examples are Liver, MTU/Oncology Bone Marrow. LIVER, MTU/ONCOLOGY BONE MARROW.
  • Coordinates with VA Police to enforce Medical Center policies regarding access into protected areas after regular duty hours.
  • Working in conjunction with Descendent Affairs and Funeral homes to help process all administrative tasks while planning for the deceased to be taken to the morgue or to a funeral home of choice. Make appropriate arrangements with organizations such as Sight Life Eye Bank for cornea donations and autopsy requests.
  • Determines appropriateness of notifying the medical examiner of unusual deaths.
  • Contact clinical stakeholders to inform of the veteran’s death, chaplain, case management & Social Work etc.
  • Follows directive VHA Directive 1907.07 and local policies on scanning.
  • Investigates unusual incidents occurring during tour involving welfare, injury, abuse of patients, loss of personal property, and infractions of VAMC rules.
  • Ensures Electronic Health Record (HER) systems are operational. Notifies appropriate office of Information Technology (OIT) staff of incidents. Is knowledgeable of downtime procedures when systems are offline and provide support to clinical staff on site.
  • Delegated full authorities of the chief, HAS for administrative activities occurring on tour.
  • Delegated full authorities to act on behalf of executive management to initiate actions dealing with any disaster situation, in accordance with hospital-wide disaster plan.
  • Respond to emergencies, determine priorities and nature of action to be taken, authorize services, supplies, and personnel; notify authorities as situation dictates. Performs other related duties as required.
  • Interprets VA rules and regulations relating to determining legal entitlement to benefits relating to hospitals, nursing home, dental, DOM, outpatient, and non-VA care, prosthetic appliances, patient admissions, discharge and transfer, and beneficiary travel.
  • Provide administrative authority, guidance, and advice to the Medical Officer of the day (MOD), and all other clinical staff concerning administrative matters.
  • Provide orientation and situational technical advice to physicians regarding VA policies and procedures.
  • Oversee determination of applicant’s eligibility, obtaining income and insurance information for appropriate applicants, counseling veterans with respect to assignment of priority groups and copayment available. Respond to emergencies, determine priorities and nature of actions to be taken; authorize service, supplies, and personnel, notified authorities as situation dictates.
  • Approves and coordinate tests/procedures/transfers to other VA medical centers or non-VA facilities when care is not available at this medical center.
  • Locate available source and authorize VA payment of services at community Hospitals, to resolve in accordance with established policy.
  • Coordinate patients’ referrals and transfers to and from the Medical Center.
  • Facilitate urgent transportation if needed, to include flights for VA organ transplants candidates being sent out of states.
  • Proficiency in the use of Emergency Dept. Information System (EDIS) and the management System (BMS) for entry of required information on emergency dept. patients and movement.
  • Prepare daily electronic Gains and losses Sheet, and other related statistical reports.
  • Proficient in use of BMS for current bed inventory, obtains beds availability for treatments needs.
  • Provide daily written report/log of all activities during tour of duty.
  • Provide compassionate and sympathetic explanation of death and burial benefits to family and next-of-kin.
  • Provides written and oral reporting involving beneficiaries, employees, as well as safety and other issues.
  • Ensure that Vista System is operations, evaluates and resolves computer related problems as directed by IRM.
  • Ensuring SOP’s and policies are up-to-date and accurate.
  • Providing training covering a wide variety of topics in well-established areas of subject-matter fields.
  • Serves as a subject matter expert for data management and validations.
  • Serves as the administrative authority during other than regular business hours on all issues involving the enrollment and eligibility determination process.
  • Coordinated all inquiries received by the VA medical facility during regular business hours with the appropriate personnel.
  • Coordinates with VA crisis line and VISN or regional Nurse Advise Line in assisting Veterans in an emergent or crises situations.
  • Receives and responds to non-routine patient inquiries and other administrative inquiries from concerned Veterans, families, visitors, law enforcements officials, representative from private Hospitals, Veterans Service Organization (VSO) representatives, VA Central Office, Congressional Offices, military personnels, private Physicians, media, and the public.
  • Prepares accurate daily Gains & Loss (G&L) Sheet and other related bed control statistical reports.
  • Provides daily report/log of all activities occurring during the off tour.
  • Serving as an Advisory Resource to all personnel assigned to other than normal tours of duty, such Medical Clerks, Telephone Operators, File room Personnel, Admitting and Clinic Clerks, Health Benefits Advisors.
  • Work on processing beneficiary travel claims, scanning the 10-10EZ enrollment application into the VES system.

Health Technician Urgent Care Unit

Carl Vinson Veterans Hospital
Dublin, Georgia
11.2017 - 01.2022
  • Provide aid of a technical, specialized, or support nature to health and medical personnel.
  • Handles clerical/administrative support & coordination requirements to the unit.
  • Specialized in Outpatient processing, Vista application for administrative, clinical, and ancillary services, imaging and retrieving health information in a paperless environment.
  • Demonstrates advanced nursing skills in patient care, data collection, documentation, use of equipment, safety practice and emergency life-saving techniques.
  • Able to provide safe, effective, and supportive care to the veteran and to function in a role supportive to the UCC dept.
  • Support the veteran in achieving health goals and behavioral and behavioral changes.
  • Filed papers, faxed, answered, received & transferred calls from multi-line phone, using intercom.
  • Provide care for veterans seeking self-directed lasting changes aligned with their goals.
  • Participates in keeping the patients tracking board updated. (EDIS BOARD).
  • Display unconditional positive attitude and provide care for the veteran.
  • Demonstrate competency according to Infection Control Policies, procedures, and training. (e.g., standard precautions).
  • Serves as an MSA and maintains the accuracy and security of confidential patient health records. Ensure that the unit setup is closely monitored to effectively support the needs of the Veterans and their family and make any necessary adjustments if needed.
  • Analyze and interpret system requirements and propose updates, or new procedures that may impact operation and recommend corrective actions to refine or improve organization tools.
  • Maintain contact with personnel authority outside the immediate employing office to ensure the coordination of security objectives.
  • Collect relevant data and make informed decisions to ensure qualified health care professionals are providing appropriate care.
  • Identify and contact the appropriate person regarding obstacles with the patient flow which decrease patient, and provider wait times (i.e., UCC charge nurse, clinical house supervisor).
  • Performs a range of support duties such as taking, recording, and reporting to charge nurse or nurse manager or physician about the deviations in patients' vital signs (blood pressure, pulse, temperature, respiration, weight, oxygen saturation, and postural vital signs), perform orthostatic vital signs.
  • Initiates cardiac monitoring correctly and can admit/discharge patients form monitoring system, print, and interpret rhythm strips.
  • Able to retrieve and print patient ECGs from computer systems (CPRS) or ECG database via modem.
  • Able to insert IVs into peripheral arm veins, obtain blood for laboratory test and convert to saline lock according to policy and procedures.
  • Able to discontinue IV’s and saline locks.
  • Performs venipuncture to obtain serum blood samples as ordered, urine collection, finger stick blood glucose testing, labels and send laboratory specimens as ordered. Documents and reports result according to policy and procedure and take appropriate action for critical values.
  • Performs Flu/Strep, FLUVID AND BINAX swabs with documentation.
  • Performs Air irrigation/Air lavage.
  • Moves, lifts, transfers, and transports patients as necessary using proper equipment and correct transfer techniques.
  • Performs dressing changes, ace bandage application, pat to dry dressings, boot application, arm sling application of heat/cold as ordered.
  • Works with the RN staff to prioritize patients with acute medical needs and institute timely.
  • Provides technical guidance necessary to meet procedural, legal, and administrative requirements relating to the care and treatment of patients, to achieve optimum use of available resources.
  • Initiates cardiac monitoring and can admit/discharge patients from monitoring system and print rhythm strip as requested.
  • Performs timely electrocardiograms on patients presenting with chest pain, shortness of breath, other diagnosis as ordered by the provider, completes EKGs on patients coming for pre-op appointments. Prints copy of previous EKG for patients presenting with chest pain (if available) and for patients presenting for pre-op clinic.
  • Recognize certain abnormalities in the ECG STRIP, e.g., premature ventricular contractions, tachycardia, bradycardia, ventricular fibrillation, etc., take appropriate action, and notify the RN or physician immediately.
  • Recognizes and alerts appropriate RN/MD in urgent/emergent situations, including chest pain, shortness of breath and/or cardiopulmonary resuscitation (CPR) when appropriate.
  • Participates in emergency preparedness situations or drills, including utilizing appropriate emergency evacuation techniques, RRT and DECON.
  • Assists with 1:1 observation of high-risk mental health as well as medical patients.
  • Correctly and safely applies behavioral restraints per hospital policy.
  • Prepares patient for admission, including inventorying personal belongings, securing valuables, and dressing patients appropriately as to high-risk status and disposition location. Provides patient privacy.
  • Certified to sit with suicidal patients to protect and secure their welfare, for all other patients and staff that deal/dealt with them to provide the utmost safety for all concerned.
  • Perform Foley Catheter insertions and irrigations according to policy and procedures, able to discontinue catheter as ordered. Document and report result appropriately. Able to do in and out catheter, and give proficiency results to the RN, NP or ordering Physicians.
  • Answers patient calls to the UCC and based upon independent medical decision making is authorized to determine the urgency of the symptoms.
  • Performs basic set-up and troubleshooting of the equipment.
  • Ordering supplies and keeping clinic stocks from falling to critical levels.
  • Monitoring and transportation of Telemetry patients.
  • Maintained a clean and safe environment for the patient including correctly handled/dispose of bodily fluids, proper body mechanics.
  • Performs other related duties as assigned such as making beds, Escorting patients to and from CT, U/S, Xray, Pharmacy and to their car.
  • Assist providers with specialized exam/procedures in ambulatory care preparing patient, patient, handling instruments to the provider providing emotional support to the patients; cleans equipment and room between procedures using proper infection control techniques.
  • Able to check pedal pulses and LE circumferences.
  • Follow standard procedures set by infection control in all aspects.
  • Clean and prepare patient, the room, and supplies for emergent procedures. Preparing specimens for transport to the laboratory, cleans & supplies examining rooms used for patient care.
  • Knowledge of triage techniques sufficient to do adequate screening of patient’s prior physician exam.
  • Placing a call for ON CALL physicians, Social Worker, Wound Care, or Mental Health if there’s a consult order.
  • Mentors/precepts new health technicians, Nurse Externs, New Nurses within the UCC.

Monitor Technician/Unit Secretary/ PCA

Fairview Park Hospital
Dublin, Georgia
07.2011 - 01.2018

Health Technician ICU/15B

Carl Vinson Veterans Hospital
Dublin, Georgia
08.2014 - 11.2017

Medical Receptionist/Monitor Technician/Clinical Technician

Medical Center of Central GA
Macon, Georgia
09.2009 - 02.2012

Bookkeeping Technician

El Shaddai – DWXI PPFI
Kalibo, Aklan, Philippines
03.1999 - 09.2001

Education

BS in Nursing (BSN) -

Middle Georgia State College University
Cochran, Georgia
02.2026

Bachelor of Science - Accounting & Finance

Garcia College
Aklan, Philippines

Skills

  • Exceptional Customer Service Skills
  • Critical Care Tech
  • Medical Administrative Specialist
  • High level of Organization
  • Multi-tasking
  • Strong Analytical and Problem Solving Skills
  • Excellent Written & Oral Communication Skills
  • Strong work Ethic
  • Scheduling/Cancel appointments
  • Urgent Care Health Tech/CNA/MSA
  • Clinical Workflow Knowledge
  • Proficient in Microsoft Word, Outlook, Excel
  • Organized
  • Discipline & Detail Oriented
  • Self-Motivation
  • Policy & Procedure Compliance
  • Proficient in the use of inventory software
  • Microsoft Outlook
  • Skype for Business
  • Microsoft Teams
  • Internet Explorer
  • Google Chrome
  • Microsoft Edge
  • Microsoft Office (Word, Excel, PowerPoint, One Note, Forms)
  • Spreadsheets
  • Canva
  • Windows 10
  • VISTA
  • CPRS
  • EDI Systems
  • JLV
  • Vista Imaging
  • IMPACT (Inventory tracking)
  • ICB
  • My Pay
  • My HealtheVet
  • Scheduling manager
  • Vatas
  • GovTa
  • Acustaf
  • Integrated Scheduling Solution (ISS)
  • VetRide
  • Veterans Enrollment System (VES)
  • National Switchboard Operator
  • Bed Management
  • Viewpoint
  • Beneficiary Travel
  • MAS National Training
  • VHA/Medical Center Standard Operating Procedures & Directives

Certification

Contracting Officer Representative 1 & 11

Virtual Aspiring Supervisors Program

Languages

Fluent in English
Tagalog
Some Spanish

Timeline

Administrative Officer of the Day (AOD)/Medical Administrative Specialist

Carl Vinson Veterans Hospital
11.2022 - Current

Health Technician Urgent Care Unit

Carl Vinson Veterans Hospital
11.2017 - 01.2022

Health Technician ICU/15B

Carl Vinson Veterans Hospital
08.2014 - 11.2017

Monitor Technician/Unit Secretary/ PCA

Fairview Park Hospital
07.2011 - 01.2018

Medical Receptionist/Monitor Technician/Clinical Technician

Medical Center of Central GA
09.2009 - 02.2012

Bookkeeping Technician

El Shaddai – DWXI PPFI
03.1999 - 09.2001

Bachelor of Science - Accounting & Finance

Garcia College

BS in Nursing (BSN) -

Middle Georgia State College University

Awards

  • Public Service Recognition Team Awards for Outstanding Performance Rating
  • 2020
  • 2022
  • 2023
Charlyn Brantley