Charlyn Longo

• Install, administer, and troubleshoot security tools such as Next Gen Firewalls, Endpoint protection, CASB, anti-spam and anti-phishing, cloud security, Identity and Access Management, and domain security policies.
• Update software and systems with the latest security patches, following company patch management processes and tools.
• Support in the implementation of remediation plans form vulnerability assessments and test exercises.
• Configure user access and permissions within computer systems and applications.
• Assist in the execution of IT Controls.
• Participate in the Security Incident and Response, Disaster Recovery & BCP team.

• Effectively maintain Workstations, Laptops with up-to-date security patches and antivirus definitions Effectively provide helpdesk services for Computers and Peripherals (Printers, Scanner) Reset Password for Desktop, Optometry Systems, Billing Systems, Voicemail Configure the IP telephones, Voicemails, Call Forwarding, Fax machines Talk to Vendors (Desktop, Tablet, Billing System, Antivirus, Phone, Internet) for solving issues Prepare and Update IT Asset inventory Monitor and Maintain Inventories of supplies – paper, printer cartridges, Configure Optometrist Calendars and Schedule patient appointments Ensure patients expectations are exceeded by directing and communicating patient Conducted calibrating, testing, including visual fields in coordination with the Optometrists

• Maintain Workstations, Laptops with up-to-date security patches and antivirus definitions Customize insurance programs to suit individual customers, often covering a variety of risks Answer any questions or concerns policy holders have with their insurance claims Explain features of policies and both advantages and disadvantages of various policies Sold auto, life, home and health insurance to new customers and upgraded policies for established customers

• Created, dispatched and tracked all facility maintenance work orders from initial request through work task completion using the TRIRIGA database Developed and implemented an efficient ticketing system to monitor incoming work order tickets and typing technical support documentations
• Processed customer service requests from various sources including online submissions, email, telephone, walk-ins, and scheduled requests (preventive maintenance requests)
• Received and assessed work requests received in the Work Control Call Center and responded as appropriate to provide coverage for the emergency phone line for alarm calls and emergency requests
• Prepared ad-hoc reports using the TRIRIGA system for the supervisors to assess usage of resources