Charlyn Northam

• Monitored project progress, identified risks and took corrective action as needed.
• Reported regularly to managers on project budget, progress and technical problems.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.
• Maintained open communication by presenting regular updates on project status to customers.
• Maintained database and spreadsheets with accurate inventory and status.
• Photocopied, distributed and emailed documents to project managers.
• Managed competing demands and professionally adapted to frequent change, delays and unexpected events.
• Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
• Kept projects on schedule by managing deadlines and adjusting workflows.

• Answered customer telephone calls promptly to avoid on-hold wait times.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Updated account information to maintain customer records.
• Provided primary customer support to internal and external customers.
• Answered constant flow of customer calls with minimal wait times.
• Responded to customer requests for products, services, and company information.
• Tracked customer service cases and updated service software with customer information.
• Processed customer service orders promptly to increase customer satisfaction.
• Adhered to company policies for appearance, thoroughness, and facility security.
• Offered advice and assistance to customers, paying attention to special needs or wants.

• Maintained high standards of customer service by building relationships with clients.
• Determined client needs and financial situations by listening and scheduling fact-finding appointments.
• Obtained underwriting approval by completing application for coverage.
• Responded to customer calls swiftly to resolve issues and answer questions.
• Investigated and processed claims swiftly to keep customers satisfied.
• Generated leads through cold-calling, networking and other outreach methods.
• Conducted research and identified market trends to develop better strategies for sales.
• Developed and implemented promotional strategies to increase customer base.
• Negotiated contracts and terms of sale with potential customers.
• Monitored customer feedback and identified areas of improvement.

VP of Operations. Responsible for generating profit revenue for the company. Supervise daily operations over the brokerage division and maintain good customer relations. Assist in all aspects of inside and outside sales. Negotiated cost effective rates. Communicate daily with carriers and customers to move freight for a profit. Maintained all carrier files and responsible for all billing. Assisted in developing new operations for van and brokerage divisions.