Highly talented and innovative person with best efforts to create versatility and taste in preparing delicious dishes, desire to work with excellent establishment where expertise can be proved.
Expert in maintaining quality and taste
Worked under the supervision of senior chefs which enhanced my professionalism
Efficient in kitchen management and inventory
Proficient in managing high pressure environment and prepare meal on the large scale
Well-versed in using and maintaining all equipment in station correctly
Very good ability to stand long periods of time
Able to work in hot and cold environment
Has knowledge of safety, cleanliness and safe food handling measures
Able to work efficiently in a team environment
Proven ability to work peacefully and efficiently under pressure
Capable of reading and understanding basic cooking procedures
Good communication skills
Computer literate
Highly responsible, reliable and has a positive attitude
Overview
10
10
years of professional experience
Work History
Shift Manager
Texas Chicken
11.2018 - 11.2020
Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
Trained and mentored new employees to maximize team performance.
Improved overall team performance by effectively delegating tasks and providing clear instructions.
Promoted a positive work environment through open communication and constructive feedback.
Kept employees operating productively and working on task to meet business and customer needs.
Supervised employees and oversaw quality compliance with company standards for food and services.
Worked closely with team members to schedule breaks and shifts to meet state regulations.
Coached crew members to optimize performance and motivate toward more efficient work.
Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Cooperated with coworkers to improve customer experience and manage storefront.
Exercised composure under pressure and in escalated customer service scenarios.
Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.
Kitchen Head / Unit Manager
Fire Grill Restaurant
04.2015 - 10.2017
Company Overview: ALFA Co. for Operation Services Ltd. - Riyadh Saudi, Arabia
Know the menu thoroughly based on the menu description standard (full product knowledge is a must).
Ensure the consistency of standards by serving high quality products which exceeds our guest's expectations.
Prepare weekly schedule of the team members.
Assign side duties for the team members and monitors the task progress.
Conduct daily briefing to the team members
Assist Branch Manager while doing monthly inventory on small wares and food products.
Maintain sufficient stocks at all areas and stations.
Assist on customer complaints corrective actions.
Check the cleanliness of the sections, inside and outside from time to time.
Attend monthly trainers meeting and follow-up with the action plan.
Set plan to achieve the Restaurant objectives in regards of sales targets, guest's satisfaction, employee training & motivation, etc.
Manage the entire operation of the restaurant throughout the day which includes decision making, team members support, guest interaction, scheduling, planning while upholding standards, product quality and cleanliness.
Manage and respond to guest complaints and corrective actions.
Conduct Employee Performance Appraisals (Team Leaders & Line Team Member) as per the company procedures.
ALFA Co. for Operation Services Ltd. - Riyadh Saudi, Arabia
Cook
Fire Grill Restaurant
06.2014 - 04.2015
Company Overview: ALFA Co. for Operation Services Ltd. - Riyadh Saudi, Arabia
Know the menu thoroughly. Full product knowledge is a must.
Accurately and efficiently prepare and cook food products.
Perform other duties in the areas of food and final plate presentation including plating and garnishing of cooked items and preparing appropriate garnishes for all hot menu item plates.
Follows opening and closing procedure as per the standard.
All side duties that may be assigned by the head cook are to be followed accordingly.
Check all equipment and ensure that all are in good condition.
Ensures that frozen and chilled items are received as per standard (Note: Expiration date, temperature, texture and odor).
Ensure accuracy of all food products is received by maintaining the quality and checking quantity based on the order list/invoice.
All preparation items (portion food products) must be labeled accordingly (Production date, expiry date, name of product.)
Ensure all food items are prepared as per the recipe.
Follow proper food presentation and garnish set up for all dishes.
Maintain your daily and weekly cleaning and sanitation schedules.
Perform any special duties, or projects as may be assigned from time to time by the management.
ALFA Co. for Operation Services Ltd. - Riyadh Saudi, Arabia
On Call Waiter
Golden Fortune Seafood Restaurant
02.2013 - 07.2013
Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
Clean tables and/or counters after patrons have finished dining.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
On Call Waiter
Golden Fortune Seafood Restaurant
01.2012 - 06.2012
Serve food and/or beverages to patrons; prepare and serve specialty dishes at tables as required.
Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
Remove dishes and glasses from tables or counters, and take them to kitchen for cleaning.
Clean tables and/or counters after patrons have finished dining.
Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
Service Crew
Mang Inasal
05.2011 - 10.2011
Responsible for providing quality food preparation of different dishes.
Responsible in dispatching food at dining tables.
Responsible in reporting to the Head Kitchen and Supervisor regarding kitchen concerns.
Observes diners to respond to any additional requests and to determine when meal has been completed.
Checks with customers to ensure that they are enjoying their meals and take action to correct any problems.
Removes dishes and glasses from diner's table and takes them to kitchen for cleaning.
Responsible for cleaning the table.
Service Crew
Mang Inasal
11.2010 - 04.2011
Responsible for providing quality food preparation of different dishes.
Responsible in dispatching food at dining tables.
Responsible in reporting to the Head Kitchen and Supervisor regarding kitchen concerns.
Observes diners to respond to any additional requests and to determine when meal has been completed.
Checks with customers to ensure that they are enjoying their meals and take action to correct any problems.
Removes dishes and glasses from diner's table and takes them to kitchen for cleaning.
Responsible for cleaning the table.
Service Crew
Mang Inasal
06.2010 - 11.2010
Responsible for providing quality food preparation of different dishes.
Responsible in dispatching food at dining tables.
Responsible in reporting to the Head Kitchen and Supervisor regarding kitchen concerns.
Observes diners to respond to any additional requests and to determine when meal has been completed.
Checks with customers to ensure that they are enjoying their meals and take action to correct any problems.
Removes dishes and glasses from diner's table and takes them to kitchen for cleaning.
Client Service Relations (Customer Service Representative) at HGS Offshore Staffing SolutionsClient Service Relations (Customer Service Representative) at HGS Offshore Staffing Solutions