Charlyn Soto
El Paso,TX
Summary
Special education professional known for high standards and results-driven approach. Proven ability to adapt instructional methods to meet unique student needs and foster inclusive learning environment. Valued for collaborative spirit and commitment to achieving educational goals.
Resilient Special Education Teacher familiar with challenges associated with teaching special needs children. Remains positive under times of stress or conflict. Works well with classroom teachers to develop accommodations and special techniques for mainstream classroom inclusion.
Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Special Education Itinerant Teacher
Ysleta Independent School District
El Paso, TX
04.2022 - Current
- Mentored new special education teachers, sharing best practices and providing guidance on navigating complex regulatory requirements.
- Streamlined documentation processes, ensuring timely completion of progress reports and IEPs while maintaining compliance with state regulations.
- Cotaught alongside general education colleagues, creating an inclusive environment where all learners could access grade-level content.
- Enhanced classroom management by implementing positive reinforcement strategies and establishing clear expectations for behavior.
Customer Service Representative
Alorica Calling Center
El Paso, TX
12.2019 - 01.2022
- Worked for Bank of America for checking and credit card accounts
- Processed disputes for checking accounts and credit card accounts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Health Care Provider
Monte Cristo Health care
El Paso, TX
01.2017 - 01.2022
- Guaranteed elderly well-being through hygiene maintenance and food preparation.
- Facilitated social interaction for the elderly.
- Advised patients and community members concerning diet, activity, hygiene and disease prevention.
After School Teacher/ Driver
Chaparral Family Development Center
Chaparral, NM
08.2018 - 07.2019
- Led educational activities during after-school hours.
- Formulated structured lesson plans each week.
- Ensured safe student transportation from school.
- Structured and maintained file storage.
- Conducted professional development training through the New Mexico Early Learning System.
Education
Bachelor of Health - Behavioral Health Science
Grand Canyon University
Phoenix, AZSkills
- Inclusion strategies
- Parent-teacher communication
- Positive reinforcement
- Emotional support
- Social skills training
- Team collaboration
- Classroom management
- Relationship building
- De-escalation techniques
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Special Education Itinerant Teacher
Ysleta Independent School District
04.2022 - Current
Customer Service Representative
Alorica Calling Center
12.2019 - 01.2022
After School Teacher/ Driver
Chaparral Family Development Center
08.2018 - 07.2019
Health Care Provider
Monte Cristo Health care
01.2017 - 01.2022
Bachelor of Health - Behavioral Health Science
Grand Canyon University