Charlyne Nyaega
Relocating To Kenya,NBO
Summary
Goal-driven Health and Life Science professional advancing social justice and health through policy and programs. A proven leader is skilled in strategic planning, program management, and collaboration, with expertise in process optimization and aligning initiatives to organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Health Systems Integration Intern
Meadows Mental Health Policy Institute
06.2023 - 08.2023
- Implemented systems and procedures using exceptional organizational skills that enhamced productivity
- Enhanced intern productivity by assisting with project coordination through the implementation of Monday.com as a project management tool and collaborating on a supporting best practices document.
- Collaborated in developing a Collaborative Care Management Library via Zotero to streamline the literature review process for time efficiency
- Gained valuable knowledge and experience working within a specialty healthcare team pre-implementation on a local project to integrate permanent supportive housing and mental health.
- Successfully represented the team at AIMS implementation and Finance meetings, actively contributing by taking comprehensive notes for effective team collaboration and knowledge dissemination.
- Streamlined and updated a collaborative care management database for process monitoring and reporting.
- Participated in reviewing major health system integration reports and intake guides for quality assurance.
FIELD TECHNICAL SPECIALIST
Inova Diagnostics
01.2020 - 01.2021
- Applied technical expertise for installations, assay validations, and training on company systems and reagents.
- Specialized in middleware implementation and its integration with Laboratory Information Systems (LIS).
- Analyzed and interpreted test results, providing valuable insights on company products.
- Collaborated with support teams to investigate and resolve escalated problems, ensuring effective solutions.
- Coordinated field service support efficiently, managing workload and prioritizing customer needs.
- Ensured compliance with SOPs, FDA/ISO, and regulatory requirements for product complaints, maintaining quality standards.
FIELD APPLICATION SPECIALIST
Quidel Corporation
03.2017 - 02.2018
- Created technical training protocols and materials, mentoring colleagues and addressing customer needs.
- Improved customer satisfaction by providing comprehensive technical support and troubleshooting for complex applications.
- Streamlined application installation processes for increased efficiency and reduced downtime in the field.
- Enhanced product adoption with tailored training sessions, increasing client confidence in product usage.
- Collaborated with sales teams to identify potential customers and generate new business opportunities.
- Exceeded performance metrics by consistently meeting or surpassing KPIs related to customer satisfaction and resolution timeframes.
QC SOFTWARE TECHNICAL TRAINER
Bio-Rad Laboratories
12.2016 - 03.2017
- Enhanced employee technical skills by developing comprehensive training modules and hands-on workshops.
- Increased team efficiency by providing targeted training on software applications and hardware troubleshooting.
- Successfully conducted Virtual Instructor Led Training on laboratory quality control software products.
- Developed customized learning plans for laboratory technicians at different skill levels, ensuring optimal knowledge retention and skill development.
- Delivered train-the-trainer sessions to empower internal subject matter experts to lead future training initiatives.
- Blended traditional learning approaches with existing and new technologies and used various learning tools to create and deliver learning programs that produced results.
- Offered technical support for in-house software products to customers.
LEAD LABORATORY TECHNICIAN
Origen Laboratories/ProGen Lab Systems
03.2015 - 11.2016
- Effective team leader with expertise in installations, maintenance, training, and software in a start-up environment.
- Served as a strategic liaison between vendors and management on process improvement projects.
- Played a key role in the migration from a unidirectional LIMS to a bidirectional Laboratory interface (Xifin).
- Trained and mentored junior technicians, contributing to their professional growth and development.
- Reduced turnaround time for test results by optimizing workflow and prioritizing tasks effectively.
- Ensured accurate test results through meticulous attention to detail in sample preparation and analysis.
- Implemented quality control measures, ensuring the consistent accuracy of test results and data reports.
- Developed comprehensive documentation for laboratory procedures, facilitating knowledge sharing among staff members.
- Managed inventory levels of consumables, minimizing waste and ensuring uninterrupted laboratory operations.
- Conducted audits of laboratory practices, identifying areas for improvement in compliance with regulatory standards.
- Participated in ongoing professional development opportunities, staying current with industry trends and advancements in technology.
- Led process improvement initiatives within the laboratory that resulted in increased efficiency and cost savings for the organization.
STUDENT RESEARCHER
HHMI
08.2014 - 12.2014
- Acquired Skills: Complementary DNA analysis, Polymerase Chain Reaction work, RNA isolation, fish harvesting, literature research, data analysis, experiment design, micro pipetting, water quality analysis
- Successfully designed a research experiment from the unknown with a team of four
- Demonstrated adverse effects of Polycyclic Aromatic Hydrocarbon's on aquatic life upon exposure to ultraviolet light at various concentrations
- Analyzed and assessed scientific data that enabled us advance the experiment to be further pursued for various hypotheses, for continued research
- Maintained ethical standards throughout all research activities, upholding the integrity of scientific inquiry.
ADMINISTRATIVE STUDENT ASSISTANT
UNT System, Business Service Center
10.2012 - 12.2014
- Exceeded expectations in yearly performance reviews
- Trained six new employees on linking payroll documents, front desk operations, client services/call center procedures and invoice research, and reconciling travel documents
- Wrote and revised standard operating procedures that lessened adaptation time by new employees
- Revamped the inventory procedure to increase the efficiency of stock management and increase accountability by all employees.
RESEARCH INTERN
Texas Teratogen Information Services
05.2013 - 05.2013
- Educated expecting parents on possible teratogens to avoid during pregnancy
- Informed health care professionals on the latest research conclusions on teratogens that assisted in counseling patients and making better informed medical decisions
- Reduced paper data storage by electronically entering patient data into the electronic system
- Successfully assessed high risk patient under the mentorship of an.
STUDENT RESEARCHER
Honors Research Project
01.2012 - 05.2012
- Responsible for literature research on high risk pregnancies.
- Performed research into study topics to increase knowledge and to provide valuable contributions.
- Completed designated tasks with efficiency and accuracy in order to support research objectives.
- Attended meetings and presentations to learn project details.
STUDENT ASSISTANT
Trinity Valley Science Department
01.2012 - 05.2012
- Gained proficiency with the autoclave machine
- Assisted department professors with administrative tasks
- Maintained a clean laboratory workspace that ensured students and instructors worked in a conducive lab environment.
PEER-TUTOR
Cardinal Academic Performance Services
09.2011 - 05.2012
- Achieved elevated motivation in students with learning disabilities through supplemental mental exercises and comprehensive study guides.
- Assisted students in improving their grades by offering personalized learning strategies tailored to individual needs.
- Implemented creative teaching techniques to address various learning styles, increasing engagement and understanding among tutees.
- Offered test-taking strategies to help students reduce anxiety and perform better under pressure during exams.
Education
Master of Public Health - Epidemiology| Data Science
University of Texas Health Science Center Houston
Dallas, TX05.2024
MBA - Health Services Management
University of North Texas
12.2019
Certificate - Data Analytics
Colaberry School of Data Analytics
09.2019
B.A - Biology, Chemistry
University of North Texas
12.2014
Skills
- Project management principles
- Research skills
- Health promotion strategies
- Critical thinking abilities
- Team collaboration aptitude
- Cross-cultural communication
- Problem-solving prowess
- Epidemiology expertise
- Interpersonal relationship building
- Quantitative research techniques
- Data Analysis
- Organization and Time Management
- Self-Directed
- Strategic planning and analysis
- Project Support
- Workflow optimization
- Collaboration
Certification
- Health Informatics on FHIR
- Global Entrepreneurship Certification
- UNT Certified Leadership Series
- Certified Christian Leadership Coach
Affiliations
- Travel
- Volunteering
- Comedy
- Reading book clubs
- Music
Languages
Swahili
Native or Bilingual
English
Native or Bilingual
Timeline
Health Systems Integration Intern
Meadows Mental Health Policy Institute
06.2023 - 08.2023
FIELD TECHNICAL SPECIALIST
Inova Diagnostics
01.2020 - 01.2021
FIELD APPLICATION SPECIALIST
Quidel Corporation
03.2017 - 02.2018
QC SOFTWARE TECHNICAL TRAINER
Bio-Rad Laboratories
12.2016 - 03.2017
LEAD LABORATORY TECHNICIAN
Origen Laboratories/ProGen Lab Systems
03.2015 - 11.2016
STUDENT RESEARCHER
HHMI
08.2014 - 12.2014
RESEARCH INTERN
Texas Teratogen Information Services
05.2013 - 05.2013
ADMINISTRATIVE STUDENT ASSISTANT
UNT System, Business Service Center
10.2012 - 12.2014
STUDENT RESEARCHER
Honors Research Project
01.2012 - 05.2012
STUDENT ASSISTANT
Trinity Valley Science Department
01.2012 - 05.2012
PEER-TUTOR
Cardinal Academic Performance Services
09.2011 - 05.2012
MBA - Health Services Management
University of North Texas
Certificate - Data Analytics
Colaberry School of Data Analytics
B.A - Biology, Chemistry
University of North Texas
Master of Public Health - Epidemiology| Data Science
University of Texas Health Science Center Houston
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