Charlyne White

Summary

Dynamic professional with a proven track record at Delta Air Lines, excelling in customer service and conflict resolution. Adept at project management and problem-solving, I consistently enhance passenger satisfaction through effective communication and attention to detail. Recognized for fostering teamwork and collaboration, I drive operational efficiency and ensure timely service delivery.

Overview

38

years of professional experience

2

Certifications

2

years of post-secondary education

1

HIPAA

1

Blood Borne pathogens

1

Chemotherapy

1

TWIC Card

Work History

Independent Contractor Driver

Parker Blue Logistics, LLC

Grayson, GA

12.2022 - Current

Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
Maintained detailed records of project progress, expenses, and communications for accurate invoicing and future reference.
Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
Offered creative problem-solving techniques when faced with unexpected obstacles during the course of a project.
Consulted with customers to assess needs and propose optimal solutions.
Improved overall project quality by reviewing work diligently before submission to the client for approval.
Utilized specialized software tools when necessary to enhance productivity or meet specific client requirements.
Identified new business opportunities through networking events, online platforms, or word-of-mouth referrals.
Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
Negotiated contracts with clients, ensuring clear communication of project scope and expectations for both parties.
Analyzed user feedback to gather input and identify areas required for improvement.
Trained new team members to apply best coding best practices and proper use of development tools.
Conducted regular reviews of operations and identified areas for improvement.
Evaluated customer needs and feedback to drive product and service improvements.
Maintained database systems to track and analyze operational data.
Collected, arranged, and input information into database system.
Developed effective improvement plans in alignment with goals and specifications.
Gathered, organized and input information into digital database.
Supported creation of detailed, technical financial models to value potential acquisition targets.
Educated staff on organizational mission and goals to help employees achieve success.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
Generated reports detailing findings and recommendations.
Evaluated staff performance and provided coaching to address inefficiencies.
Devised and implemented processes and procedures to streamline operations.
Created and managed project plans, timelines and budgets.
Observed packing operations to verify conformance to specifications.
Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Helped meet changing demands by recommending improvements to business systems or procedures.
Followed all relevant traffic laws and safety regulations.
Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
Achieved safe driving records by consistently following traffic rules and regulations.
Followed proper safety procedures and protocols while loading, unloading and operating vehicles.
Reduced fuel consumption through strategic route planning and efficient driving techniques.
Developed strong relationships with clients, fostering trust through professionalism and reliability in transportation services provided.
Delivered goods and products to customer on time and in excellent condition.
Boosted company reputation through excellent driving record free from accidents or violations over an extended period of time.
Utilized GPS and other navigation tools to plan routes and stay on schedule.
Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
Upheld high standards of cleanliness within the vehicle''s interior/exterior appearance, providing a professional image for the company at all times.
Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
Maintained professional and friendly demeanor during deliveries to uphold company reputation.
Ensured timely deliveries by strictly following routes, using GPS navigation systems, and staying updated on road conditions.
Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
Kept detailed mileage and fuel reports to track overall fuel costs.
Coordinated efficient routes to avoid delays and optimize schedules.
Communicated with customers to provide delivery updates and confirm delivery locations.
Maintained accurate delivery records, ensuring all packages were accounted for and delivered to the correct recipients.
Demonstrated strong knowledge of geography and local roads for optimal route selection.
Provided exceptional customer service, addressing concerns and resolving issues promptly.
Increased productivity by assisting in loading/unloading vehicles when necessary, expediting the delivery process.
Streamlined vehicle inspection process before each shift with thorough checklists to identify potential issues proactively.
Obtained signatures from customers upon delivery of goods.
Communicated with dispatchers and other personnel to coordinate transportation schedules.
Handled fragile materials carefully, resulting in minimal damage claims from customers during transit period.
Navigated challenging weather conditions safely while maintaining on-time delivery performance rates.
Collaborated effectively with dispatchers, ensuring efficient communication for route planning and adjustments.
Safely transported goods across long distances, adhering strictly to traffic laws and regulations.
Addressed and resolved customer inquiries and concerns, fostering positive relationships.
Ensured timely and safe delivery of goods to various locations, maintaining record of punctuality and minimal incidents.
Kept detailed logs of deliveries, mileage, and fuel consumption, contributing to accurate record-keeping.
Conducted daily vehicle maintenance checks, significantly reducing likelihood of on-road failures.
Maintained clean and organized vehicle, enhancing professional image of company.
Contributed to team meetings with feedback on route efficiencies and safety, driving continuous improvement.
Enhanced team morale by providing support and assistance during peak delivery periods.
Reduced delivery times with careful planning and route optimization.
Enhanced customer satisfaction by providing courteous and efficient service during deliveries.
Utilized advanced navigation tools and technology to enhance route planning and delivery accuracy.
Participated in safety training and workshops, applying learned techniques to daily driving practices.
Collaborated with dispatch and logistics teams to streamline delivery schedules, improving overall efficiency.
Improved fuel efficiency by implementing strategic driving routes and practices.
Fostered culture of safety and compliance, leading by example and encouraging peers to follow suit.
Assisted in loading and unloading goods, ensuring they were securely fastened and undamaged upon arrival.
Reduced incidents of late deliveries by implementing effective time-management strategies.
Provided exceptional service to clients, leading to increased repeat business and positive feedback.
Improved route efficiency, leading to reduction in average delivery times.
Adapted quickly to changing weather conditions and traffic patterns to ensure timely deliveries.
Drove safely in various weather and road conditions to avoid accidents.
Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
Minimized liability by consistently following road rules when driving.
Answered, scheduled, and responded to reservation calls at specific times and locations.
Loaded and secured items in trucks to avoid damage to parcels during delivery.
Updated logs and tracking documents accurately and according to schedule requirements.
Generated consistent referrals and repeat business by providing friendly and fast service.

Flight Attendant

Delta Air Lines, Inc

Atlanta , GA

07.1999 - 03.2022

Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
Ensured safety and comfort of customers onboard aircraft.
Resolved passenger conflicts and medical emergencies during flights.
Handled medical emergencies calmly and competently following established protocols while liaising with the cockpit crew as needed.
Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
Ensured timely departures by assisting with boarding procedures and efficiently stowing luggage.
Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
Prepared cabin for arrival by cleaning surfaces, restocking supplies, securing loose items, and ensuring overall orderliness.
Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
Coordinated with ground personnel to resolve any issues or discrepancies in a timely manner, maintaining smooth operations.
Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
Provided comfort to anxious travelers through active listening, empathy, and reassurance during turbulence or other flight challenges.
Answered passenger questions and provided solutions to issues arising during flights.
Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.
Elevated onboard sales revenue by effectively promoting duty-free products and conveying the benefits of loyalty programs.
Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Greeted passengers, assisted with carry-on baggage storage and delivered onboard announcements.
Educated passengers about emergency equipment usage during safety demonstrations, ensuring comprehension of critical procedures.
Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide excellent customer service.
Relayed updates and information to passengers after confirming key details with pilot.
Streamlined the boarding process by assisting passengers with seat assignments and providing clear directions during busy flights.
Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
Facilitated efficient meal services by accurately taking orders, serving food quickly, and managing dietary restrictions or special requests.
Collected trash, tidied up aisles and wiped down surfaces during and in between flights to keep cabin clean.
Promoted airline's loyalty program to passengers, increasing enrollment numbers.
Facilitated smooth communication between cockpit crew and passengers, ensuring all instructions were clearly conveyed and understood.
Cultivated positive and welcoming atmosphere, making flights more enjoyable for passengers.
Improved flight attendants' response times to passenger calls by implementing more efficient workflow.
Boosted passenger loyalty through personalized service and attention to detail.
Enhanced passenger safety and comfort by conducting thorough pre-flight checks and cabin preparations.
Increased customer satisfaction by providing high-quality service and attending to passengers' needs with empathy and professionalism.
Collaborated with airport personnel to resolve boarding and disembarking delays, minimizing inconvenience to passengers.
Solved in-flight emergencies calmly and effectively, minimizing passenger distress and ensuring safety.
Improved team morale and efficiency with proactive communication and coordination during in-flight service.
Conducted safety demonstrations before each flight, enhancing passengers' understanding of emergency procedures.
Enhanced onboard sales of duty-free products by providing knowledgeable recommendations and efficient service.
Assisted in managing passenger conflicts with diplomacy and professionalism, maintaining peaceful cabin environment.
Maintained clean and orderly cabin environment throughout flights, enhancing overall passenger experience.
Assured timely departures by efficiently completing all pre-boarding tasks.
Ensured compliance with federal aviation regulations during all flights, contributing to airline's outstanding safety record.
Assisted passengers in finding their seats and storing carry-on luggage, ensuring swift and organized boarding process.
Collected and reported feedback from passengers to airline management, contributing to continuous service improvement.
Reduced anxiety for passengers during turbulence by providing reassurance and clear instructions.
Assisted passengers in boarding and deplaning aircraft.
Used excellent customer service skills in addressing passengers' needs.
Offered personalized assistance to children, elderly and passengers with special needs.
Monitored cabin during flights and responded to passenger inquiries or issues.
Responded to passenger emergencies to provide first aid.
Performed pre-flight cabin checks to maintain operational safety equipment.
Completed pre-flight safety checks to reinforce passenger safety.
Delivered food and beverage service, reading material and other in-flight services.
Welcomed passengers aboard and provided overview of safety procedures.
Supported passengers with special needs and provided assistance to wheelchair passengers.
Demonstrated knowledge of aircraft safety features and emergency equipment.
Answered passengers' questions about flight, aircraft and destination.
Assisted passengers with storing luggage and helped locate seating.
Collaborated with flight crew to maximize smooth and safe flights.
Advised passengers of flight regulations to maximize safety and security.
Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.

Financial Analyst

bd Systems, Inc

10.1991 - 06.1999

Conducted detailed financial analysis to identify and evaluate changes in operations, trends and potential areas of improvement.
Streamlined financial reporting for better decision-making with clear, concise analysis and presentation.
Trained junior analysts on best practices in financial modeling, contributing to a stronger overall team performance.
Facilitated smooth month-end close processes by efficiently reconciling accounts and addressing discrepancies promptly.
Played a key role in annual audits by preparing detailed schedules, supporting documentation, and assisting auditors throughout the process.
Initiated process improvements that increased the efficiency of budgeting cycles while maintaining accuracy standards.
Strengthened relationships with external partners through timely communication and collaboration.
Collaborated with cross-functional teams to optimize budgets, resulting in improved resource allocation.
Enhanced forecasting accuracy through the development of sophisticated financial models and tools.
Reduced time spent on manual data entry, implementing automated data extraction tools.
Streamlined audit processes, coordinating effectively with external auditors to ensure compliance.
Led financial due diligence for potential M&A activities, ensuring thorough evaluation of targets.
Identified underperforming product lines by conducting thorough profitability analysis.
Enhanced investor relations with comprehensive, clear financial presentations.
Drove profitability improvements by advising on cost-reduction strategies.
Improved cash flow management with rigorous accounts receivable tracking.
Enhanced team productivity, leading initiatives to improve financial analysis tools and techniques.
Supported strategic decision-making with in-depth market trend analysis.
Reduced financial risks by developing and implementing robust risk management policies.
Supported corporate restructuring, analyzing financial implications of proposed changes.
Improved financial forecast accuracy by implementing new, dynamic modeling tool.
Optimized budget allocation, conducting meticulous cost-benefit analyses for major projects.
Facilitated smoother internal audits, standardizing documentation and evidence collection procedures.
Supported successful negotiations, preparing detailed financial models and scenarios.
Facilitated cross-departmental understanding of financial metrics, holding regular training sessions.
Conducted detailed variance analysis to identify cost-saving opportunities, leading to more efficient allocation of resources.
Streamlined financial reporting processes, significantly reducing time required for monthly close.
Increased stakeholder confidence, providing transparent and accurate financial reports.
Enhanced accuracy of financial projections, incorporating latest market trends and data.
Developed financial projections and forecasts to guide investment decisions.
Assisted in preparation of presentations, data tables and other documents for investor meetings.
Reviewed and analyzed project spending throughout project life cycle.
Improved emergency resolution processes to save time.
Created and maintained precise and accurate models, charts and reports.
Evaluated performance of existing investments and adjusted accordingly.
Generated comprehensive reports on portfolio performance and risk assessment.
Participated in client meetings to discuss financial analysis and investment strategies.
Assisted companies with choosing and timing investments for optimal results.
Orchestrated client-centered financial packages factoring in current market trends.
Tracked prices, yields and other trends to correctly interpret impacts on investment programs.
Helped clients make optimal decisions on amounts and timing of capitalization.

Instructor Practitioner Assistant

IBM - Information Systems Management Institute

01.1991 - 09.1991

Promoted classroom safety, collaboration, and best practices.

Corporate Communications General Assistant

Illinois Bell Telephone Company

10.1988 - 01.1991

Supported daily operations, ensuring smooth workflow and increasing overall productivity.
Enhanced customer satisfaction with timely response to inquiries and resolving issues promptly.
Responded to telephone, email and in-person customer inquiries.
Fostered a positive work environment through proactive problem-solving approaches.
Ordered and secured office supplies to reduce expenditure and disruptions in workflow.
Supported customer service efforts when needed addressing concerns or requests professionally.
Executed administrative tasks to maintain accurate records, documentation, and data entry.

Bookkeeper

Real Estate Associates of Chicago

09.1987 - 09.1988

Posted daily receipts and payments in accordance with corporate protocols.
Communicated proactively with team members regarding any issues or concerns related to bookkeeping tasks.
Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
Reconciled and corrected issues with financial records.
Provided support during audits by supplying requested documentation promptly and accurately.
Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Maintained and processed invoices, deposits, and money logs.
Reviewed and filed financial documents, coded accounting entries for data processing, and posted daily receipts and payments in accordance with all corporate protocols.
Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Improved financial accuracy by reconciling accounts and identifying discrepancies in financial records.
Completed payroll for employees and maintained detailed records of procedures.
Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
Generated detailed financial reports for management review, facilitating informed decisionmaking.
Supported year-end closing procedures by preparing adjusting journal entries as needed.
Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Enhanced cash flow management through timely invoicing and collection of outstanding receivables.
Completed tax forms in compliance with legal regulations.
Established QuickBooks accounting system to reflect accurate financial records.
Reduced errors in financial reporting by conducting thorough reviews and ensuring accurate data entry.
Implemented a more efficient filing system for financial documents, improving accessibility and organization.
Assisted with budget preparation and monitoring, contributing to better expense control.
Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
Reduced financial discrepancies by performing monthly reconciliations of bank accounts.
Assisted with cost reduction by identifying unnecessary expenses through detailed financial analysis.
Optimized payroll processing for accuracy, ensuring all employees were paid promptly and correctly.
Improved tax preparation efficiency, organized and reviewed all relevant financial documents.
Facilitated better cash management, closely monitored cash flow statements.
Streamlined invoice processing to enhance cash flow, utilizing advanced bookkeeping software.
Contributed to successful financial planning, provided detailed reports and analysis to management.
Supported decision-making by preparing accurate monthly financial statements.
Enhanced budget tracking with detailed expense categorization.
Increased transparency in financial reporting, updated stakeholders with regular budget forecasts.
Improved financial accuracy by meticulously recording all transactions in accounting software.
Optimized financial data accuracy, conducted thorough checks and balances.
Enhanced team productivity with development and implementation of bookkeeping best practices.
Reduced errors in financial statements with meticulous attention to detail during data entry.
Boosted efficiency, implemented digital filing system for receipts and invoices.
Enhanced operational efficiency by automating routine bookkeeping tasks.
Maintained compliance with tax laws, ensuring timely filing of all required documents.
Facilitated smoother audits by maintaining organized financial records and documentation.
Streamlined accounts payable and receivable management, improving relationships with vendors and customers.
Supported strategic business growth by analyzing financial trends and providing insights.
Handled day-to-day accounting processes to drive financial accuracy.
Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Inspected account books and recorded transactions.
Matched purchase orders with invoices and recorded necessary information.
Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
Gathered, evaluated and summarized account data in detailed financial reports.
Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
Generated invoices upon receipt of billing information and tracked collection progress.
Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
Streamlined daily reporting information entry for efficient record keeping purposes.
Maintained account accuracy by reviewing and reconciling checks monthly.
Supported management by processing invoices and documents with consistent on-time delivery.
Managed and responded to correspondence and inquiries from customers and vendors.
Streamlined bookkeeping procedures to increase efficiency and productivity.
Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
Strengthened financial operations by conducting bank reconciliations and financial reporting.
Presented audit findings to accounting manager after reviewing results and paperwork.
Tracked financial progress by creating quarterly and yearly balance sheets.
Developed monthly, quarterly and annual profit and loss statements and balance sheets.
Entered figures using 10-key calculator to compute data quickly.
Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
Implemented new accounting processes to decrease spending and work flow downtime.

Education

Associate Degree In Applied Science - Accounting

Taylor Business Institute, Chicago, IL

09.1986 - 05.1988

Skills

Scope definition

Estimations and quotes

Deadline adherence

Project Management

Problem-Solving

Excellent Communication

Decision-Making

Teamwork and Collaboration

Planning and Coordination

Organization and Time Management

Flexible and Adaptable

Self-Motivated

Active Listening

Teambuilding

Good Telephone Etiquette

Multitasking Abilities

Written Communication

Critical Thinking

Interpersonal Communication

Dependable and Responsible

Analytical and Critical Thinking

Attention to Detail

Accomplishments

Commercial Pilot's License, Multi-Engine, Instrument, Land certificates since 2002

Certified Protocol Officer with The Washington School of Protocol since 2005

Certification

Commercial Pilot's License

Timeline

Independent Contractor Driver - Parker Blue Logistics, LLC

12.2022 - Current

Commercial Pilot's License

12-2002

Flight Attendant - Delta Air Lines, Inc

07.1999 - 03.2022

Financial Analyst - bd Systems, Inc

10.1991 - 06.1999

Instructor Practitioner Assistant - IBM - Information Systems Management Institute