Summary
Overview
Work History
Skills
Timeline
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Charlyse Lilly

Denton,Texas

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.

Overview

4
4
years of professional experience

Work History

Sales Representative

AT&T
11.2023 - Current
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Conducted product demonstrations to educate customers on features, and benefits.
  • Managed customer accounts to secure customer satisfaction.
  • Negotiated contracts with clients and developed relationships with key personnel.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Sales Representative

TWG Calls
12.2021 - 09.2023
  • Answered product questions with up-to-date knowledge of sales and promotions.
  • Drove substantial sales through suggestive selling and by promoting add-on purchases.
  • Consulted with customers to resolve service and billing issues.
  • Answered about 80 incoming calls a day and provided highest level of professionalism and knowledgeable service to every customer.
  • Updated customer accounts, addresses and contact information.
  • Asked probing questions to determine service needs.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Resolved customer complaints regarding sales and service.
  • Corresponded with online customers via electronic mail, telephone or other electronic messaging.
  • Maintained relationships and followed up with customers.
  • Encouraged team members to improve productivity and service levels by modeling correct behaviors and coaching employees.
  • Exceeded established service goals while leveraging customer service, sales and employee management best practices.

Sales Associate

Walmart
10.2020 - 01.2021
  • Worked closely with sales associates to complete tasks.
  • Handled shift overstock, restocking and inventory control.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Welcomed customers, offered to help locate items and suggested merchandise.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Verified customer age requirement for alcohol or tobacco purchases.

Skills

  • Market research and analysis
  • Sales development
  • Customer retention abilities
  • Product and service knowledge
  • Sales closing
  • Cash register operations and Online credit card processing
  • Call documentation skills
  • Providing customer support
  • Inbound and outbound phone call management
  • Technical troubleshooting
  • Account management
  • Employee coaching
  • Multi-tasking service skills
  • Cleaning and sanitation

Timeline

Sales Representative

AT&T
11.2023 - Current

Sales Representative

TWG Calls
12.2021 - 09.2023

Sales Associate

Walmart
10.2020 - 01.2021

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Charlyse Lilly