Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Charma Fuller

Atlanta,Georgia

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Grayce Property Consultants
01.2022 - Current
  • Addressing tenant inquiries, concerns, and requests promptly and professionally, ensuring their satisfaction with property services.
  • Assisting tenants with lease agreements, rent payments, lease renewals, and resolving any rental-related issues set up and site navigation of tenant portal.
  • Coordinating maintenance requests, ensuring timely resolution of property maintenance issues, and liaising with maintenance teams or contractors as necessary.
  • Handling tenant complaints or disputes effectively, mediating conflicts, and finding amicable solutions in adherence to company policies.
  • Managing financial transactions such as rental payments, security deposits, and processing rental applications accurately.
  • Striving to maintain high levels of customer satisfaction by offering exceptional service and resolving issues promptly and professionally

Contact Center Manager

Elite Property Management
01.2019 - 01.2022
  • Provided accurate information regarding property amenities, lease terms, community policies, and other property-specific details to interested parties.
  • Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals.
  • Escalate complex issues or unresolved matters to the appropriate department or higher management for further resolution.
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Created team rotations to man center effectively during peak hours.
  • Executed Monthly Performance Plans with representatives to to identify production gaps.
  • Scheduled future tenant appointments to view property.
  • Generated leads for sales and rental properties through cold calls and referrals.
  • Manage and encourage electronic payments through the Resident Portal.
  • Maintain awareness of local market conditions and trends.
  • Contribute ideas to Property Manager for financial success and improving resident satisfaction.


Customer Service Representative

Pope and Land Enterprise Inc
01.2015 - 01.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Scheduled office meetings and client appointments for staff teams.
  • Prepare, edit, and proofread reports, technical documents, presentations, and correspondence for accuracy and clarity
  • Executed record filing system to improve document organization and management.
  • Provide comprehensive administrative support to C-suite executives, including managing calendars, scheduling meetings, and coordinating travel arrangements.
  • Track and process expense reports, ensuring compliance with company policies.
  • Screen and prioritize emails, phone calls, and other forms of communication for executives, ensuring timely responses and follow-up.

Education

Bachelor of Arts - Business Management

Kaplan University

Skills

  • Account management
  • Recordkeeping strengths
  • Technical Support
  • Multi-line phone talent
  • Complaint resolution
  • Sales expertise
  • Microsoft (Word, Excel, Powerpoint)
  • Typing 65 WPM
  • Salesforce/ SAP/iManage
  • Database Management
  • Leasing and sales
  • Property management
  • Schedule Management
  • Customer Relations
  • Negotiation expert
  • Logistics policies and procedures
  • Team Building
  • Training and mentoring
  • Staff Management
  • Policy and procedure modification

Certification

BOMA | Commercial Real Estate | PM101, PM 201 | Real Estate License | State of Florida | Notary Public Florida

Timeline

Customer Service Representative

Grayce Property Consultants
01.2022 - Current

Contact Center Manager

Elite Property Management
01.2019 - 01.2022

Customer Service Representative

Pope and Land Enterprise Inc
01.2015 - 01.2019

Bachelor of Arts - Business Management

Kaplan University

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Charma Fuller