Charma Robinson
Detroit,Michigan
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
High School Health Teacher
National Heritage Academies
11.2021 - Current
- Continually improved knowledge, skills, and performance based on feedback and self-identified professional developmental needs.
- Promoted available resources and connected individuals with services.
- Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices.
Customer Service Supervisor
Guardian Alarm Security
08.2015 - 10.2021
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Coached team members to deliver hospitable, professional service while adhering to set service models.
- Actively supported service associates by quickly responding to questions via phone and email and finding appropriate solutions to customer issues.
Customer Retention Specialist
Comcast
09.2014 - 08.2015
- Developed new strategies for customer retention activities.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Maintained up-to-date knowledge of product and service changes.
- Adhered to appropriate legal scripting when required.
- Met customer call guidelines for service levels, handle time and productivity.
Payroll Support Specialist
Kelly Services
10.2012 - 09.2014
- Resolved payroll discrepancies quickly and successfully.
- Provided customer service to employees regarding payroll inquiries and issues.
- Maintained strict confidentiality of all payroll information and records.
- Collaborated with human resources, adcounting and other departments to confirm payroll accuracy.
Education
Bachelor of Science - Sports Journalism
Coppin State University
Baltimore, MD05.2012
Skills
- Program Planning
- Lesson Plan Implementation
- Technology Integration
- Curriculum Planning
Timeline
High School Health Teacher
National Heritage Academies
11.2021 - Current
Customer Service Supervisor
Guardian Alarm Security
08.2015 - 10.2021
Customer Retention Specialist
Comcast
09.2014 - 08.2015
Payroll Support Specialist
Kelly Services
10.2012 - 09.2014
Bachelor of Science - Sports Journalism
Coppin State University