Charma Robinson
Detroit
Summary
Dedicated educator and experienced leader with over 10 years in customer service management and employee development. Expertise in curriculum implementation, classroom management, and team coaching. Proven track record in leading diverse groups and solving complex problems to create supportive learning environments that drive collaboration and achievement.
Overview
12
12
years of professional experience
Work History
Science Teacher
National Heritage Academies
Redford
11.2021 - Current
- Developed engaging science curriculum aligned with state standards.
- Facilitated hands-on experiments to enhance student understanding of scientific concepts.
- Implemented differentiated instruction to address diverse learning needs and enhance student engagement.
- Created a classroom environment that promoted curiosity and critical thinking, encouraging student exploration.
- Conducted assessments to evaluate student progress and adjust teaching strategies accordingly.
- Evaluated student performance through tests, quizzes, and projects.
- Managed classroom behavior through positive reinforcement strategies, fostering a supportive learning environment.
Customer Service Supervisor
Guardian Alarm Security
Southfield
08.2015 - 10.2021
- Supervised customer service team, enhancing support quality and customer satisfaction.
- Resolved escalated customer issues to maintain high service standards.
- Trained new employees on processes and systems, streamlining service delivery.
- Collaborated with other departments to optimize response to customer needs.
Customer Retention Specialist
Comcast, Xfinity
Sterling Heights
09.2014 - 08.2015
- Negotiated with customers to achieve mutually beneficial outcomes, enhancing customer retention and trust.
- Followed up with customers regularly to gauge satisfaction and foster long-term relationships.
- Resolved escalated customer inquiries, ensuring satisfaction and loyalty through empathetic communication.
- Delivered exceptional customer service by patiently listening to customer concerns or complaints.
Education
Bachelor of Science - Sports Management
Coppin State University
Baltimore, MD05-2012
High School Diploma -
Crockett Technical High School
Detroit, MI06-2005
Skills
- Science labs
- Curriculum development
- Differentiated instruction
- Student assessment
- Classroom management
- Educational technology
Timeline
Science Teacher
National Heritage Academies
11.2021 - Current
Customer Service Supervisor
Guardian Alarm Security
08.2015 - 10.2021
Customer Retention Specialist
Comcast, Xfinity
09.2014 - 08.2015
Bachelor of Science - Sports Management
Coppin State University
High School Diploma -
Crockett Technical High School