Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Charmaigne Clark

Pensacola,FL

Summary

Purposeful and dependable professional with extensive expertise with a proven history of success in customer-focused positions, characterized by a positive and people-oriented approach. Proficient in both independent and collaborative work environments, dedicated to enhancing processes and optimizing task management. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

14
14
years of professional experience

Work History

CSR Credentialing Liaison / Technical Recruiter

Citizant
04.2021 - 04.2024
  • Facilitate onboarding for new hires, providing initial support on various processes, handbooks, and benefits
  • Collaborate with hiring managers to understand technical requirements for open positions
  • Develop detailed job descriptions and utilize various sourcing methods to attract candidates
  • Conduct initial phone or video interviews and coordinate technical evaluations
  • Utilize ATS for candidate management and ensure positive candidate experience
  • Examine and authorize travel expense reports, ensuring compliance with company policies
  • Maintain and update Smartsheet database to track employee compliance status with AMEX card usage
  • Supervise AMEX applications and ensure cards remain in good standing
  • Manage leave requests using Costpoint and Smartsheet’s.
  • Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
  • Demonstrated empathy and active listening skills, resulting in higher rate of customer satisfaction and repeat business.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues efficiently.

Badging & Credentialing Specialist

Citizant
03.2010 - 04.2021
  • Generate Personal Identity Verification (PIV) badges for various agencies, with a focus on the IRS
  • Collect and safeguard electronic fingerprints for security clearance background investigations
  • Prepare slide deck utilized by executives for weekly leadership meetings
  • Issue credentials, including HSPD-12, Pocket Commissions, Legacy Badges, and Control Access Cards
  • Maintain Excel Spreadsheet for over 5,000 Pocket Commissions
  • Govern the Chicago IRS office file system, purging over 3,000 employee files
  • Produce and monitor departmental staffing reports used for quality checks, performance management, and staffing analysis
  • Create and complete travel arrangements (air, hotel, car, rail)
  • Ensure reservations are built according to client standards and preferences
  • Function as a trusted advisor to staff - offering informed recommendations that provide the best travel experience
  • Validate identification documents and upload relevant documentation into a live spreadsheet
  • Conduct assessments for appropriate access levels and programs, issuing electronic card keys
  • Manage inventory and reporting on duplicate hard key copies for streamlined issuance
  • Develop and document procedures for the In Vivo Imaging System (IVIS)
  • Managed building/department access and credentials for over three hundred individuals.
  • Managed multiple priorities effectively, resulting in the on-time completion of credentialing tasks for numerous providers simultaneously.
  • Conducted audits of provider files, ensuring all necessary documents were up-to-date and compliant with regulatory requirements.
  • Conducted primary source verifications such as background checks and board certifications.
  • Facilitated communication between departments, resulting in improved collaboration during the credentialing process.

Education

Certified Diversity and Inclusion Recruiter -

AIRS

Certified Technical Recruiter -

AIRS

Certified Professional Recruiter -

AIRS
Pensacola, FL
02.2024

University of Alaska Anchorage - Business Office Specialist

Alaska Computer Institute

Accounting Certification -

Alaska Computer Institute

Skills

  • Customer Service Specialist
  • Smartsheet
  • SharePoint/Teams
  • Data Entry
  • GSA scheduling tools
  • Employee Communications
  • Recruiting/Staffing
  • ATS (Smart Recruiter)
  • PII
  • Onboarding
  • Microsoft Office Suite (Word, Excel, PowerPoint)
  • Scheduling
  • Employee communications
  • Employee relations
  • Leadership development
  • Manpower planning
  • Onboarding
  • Organizational development
  • Performance management
  • Call center experience
  • Customer Focus
  • CRM Software

Awards

  • Received two cash awards from Citizant for outstanding performance and customer support.
  • Awarded a plaque of appreciation from the IRS Physical Security Director for implementing the Pocket Commission database within a 6-week timeline.

Timeline

CSR Credentialing Liaison / Technical Recruiter

Citizant
04.2021 - 04.2024

Badging & Credentialing Specialist

Citizant
03.2010 - 04.2021

Certified Diversity and Inclusion Recruiter -

AIRS

Certified Technical Recruiter -

AIRS

Certified Professional Recruiter -

AIRS

University of Alaska Anchorage - Business Office Specialist

Alaska Computer Institute

Accounting Certification -

Alaska Computer Institute

Similar Profiles

CREATE PROFILE
Charmaigne Clark