Charmain Black
Dade City
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Medical Front Office Receptionist/Authorization Specialist
VIPCare Dade City
01.2021 - 04.2024
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained a clean and welcoming reception area to ensure a positive first impression for all visitors to the medical facility.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details.
- Supported office staff and operational requirements with administrative tasks.
- Increased patient satisfaction, managing insurance verifications and addressing billing inquiries professionally and promptly.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed clerical duties and tasks for clinic administration.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
- Contributed to a positive work environment through effective teamwork and collaboration with colleagues in both front office and clinical roles.
- Checked patient insurance, demographic, and health history to keep information current.
- Enhanced patient experience by efficiently managing appointment scheduling and confirming appointments in a timely manner.
- Improved patient communication, providing clear instructions for upcoming appointments or procedures as needed.
- Demonstrated adaptability by quickly learning new software programs and adapting to changes in office policies or procedures as needed.
- Ensured smooth daily operations, collaborating with team members to address any issues that arose during office hours.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Demonstrated strong attention to detail when updating patient demographics, ensuring accurate information for proper billing and treatment purposes.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Completed patient referrals to other medical specialists.
- Facilitated communication between medical providers and patients by acting as a liaison regarding test results or follow-up care instructions.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Contacted clients about verifying account information and updated services, answered questions and resolved concerns to uphold exceptional customer service standards and promote brand loyalty.
- Reduced processing times by effectively managing a high volume of authorizations, referrals, and appeals.
Customer Service Representative
DS Services
03.2019 - 03.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Certified Medication Aide
Stone Ledge Manor
01.2017 - 01.2019
- Took patient vital signs, height, and weight measurements and monitored glucose and patient wellbeing.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Reduced medication errors by maintaining accurate documentation of administered medications.
- Administered medications to patients and remained vigilant for negative side effects.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Promoted patient safety with thorough knowledge of medication interactions and contraindications.
- Maintained high standards of cleanliness and organization within the medication storage area, reducing potential risks associated with cross-contamination or mixups.
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Responded to patient requests for supplies and personal comfort items such as extra blankets.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Followed directions of licensed nurses to administer medications and treatments.
Home Health Aide
Cares INC
09.2011 - 06.2014
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed thorough documentation of patient care activities, maintaining accurate records for effective communication amongst the healthcare team.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Education
Medical Office Billing & Coding - Medical Billing & Coding
Florida Career College - Miami
Tampa02.2022
Associate of Science - Paramedic
Pasco Hernando College
Dade City, FL08.2011
High School Diploma -
Cornerstone Charter Academy High School
Jesup, GA07.2010
Skills
- HIPAA Compliance
- Office Administration
- Patient Scheduling
- Patient Registration
- Insurance Verification
- Medical Billing
- Medical Coding
- Outpatient Care
- HIPAA Guidelines
- Payment Collection
- Front Desk Operations
- Microsoft Office
- Electronic Medical Records
- Medical Terminology
- Inpatient Care
- Telephone Etiquette
Certification
- Certified Medical Office Billing Coder, Florida Career College - 2022
- First Aid/CPR Certified
- High School Diploma
Timeline
Medical Front Office Receptionist/Authorization Specialist
VIPCare Dade City
01.2021 - 04.2024
Customer Service Representative
DS Services
03.2019 - 03.2020
Certified Medication Aide
Stone Ledge Manor
01.2017 - 01.2019
Home Health Aide
Cares INC
09.2011 - 06.2014
Medical Office Billing & Coding - Medical Billing & Coding
Florida Career College - Miami
Associate of Science - Paramedic
Pasco Hernando College
High School Diploma -
Cornerstone Charter Academy High School
- Certified Medical Office Billing Coder, Florida Career College - 2022
- First Aid/CPR Certified
- High School Diploma
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