Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charmain Turner

Richmond,CA

Summary

Skilled dedicated professional, with strong background in community based outreach and direct client program service facilitation. Experience maintaining detail oriented databases, creating and enhancing program protocols for maximum efficiency, excellent communication skills, adept at responding to urgent situations with compassionate, calm, and professional demeanor. Consistently dependable and reliable and Always in possession of a positive attitude, Ready to work, learn & grow!

Overview

15
15
years of professional experience

Work History

Counselor Technician

WestCare
02.2021 - 03.2023
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Listened to clients' concerns and provided encouragement and support.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Participated in multidisciplinary team meetings to discuss progress and treatment plans of clients.
  • Communicated with clients to assess mental health needs and develop individualized treatment plans.
  • Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
  • Adapted counseling techniques to best suit individual needs of each client.
  • Educated clients on dangers of substance abuse and prevention techniques.
  • Administered medications to relieve symptoms and monitor effects on clients.

Housing Coordinator

EOCP
04.2016 - 01.2020
  • Reviewed documentation and input data into computer system to complete eligibility process for program and future landlords.
  • Conducted home and apartment inspections to identify needs of clients to prevent relapse and loss of housing.
  • Met with housing residents and landlords to facilitate introductions and clarify levels of support provided following successful renting or leasing to clients from our program.
  • Assist clients in process to become employable in order to maintain housing and independence.
  • Advocate on behalf of clients with courts, county, government, CPS, etc.
  • Tracked and monitored rental payments for 30-40 clients.

Administrative Assistant

Healthy Babies
05.2008 - 02.2016
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Scheduled office meetings and client appointments for staff teams.

Education

In Progress - Sociology And Theater Arts

Contra Costa College
San Pablo, CA
06.2024

No Degree - Nursing

Merced College
Merced, CA
03.1993

High School Diploma -

Alameda High School
Alameda, CA
06.1992

Skills

  • Case Management
  • Excellent Customer Service Skills
  • Administrative Support
  • Charting and Clinical Documentation
  • Continuous Quality Improvement (CQI)
  • Excellent in building heathy rapport with clients and staff
  • Intakes and Assessments
  • Progress Monitoring
  • Group Activities
  • Dispense Medicines
  • Community Resources and Education
  • Project Implementation

Timeline

Counselor Technician

WestCare
02.2021 - 03.2023

Housing Coordinator

EOCP
04.2016 - 01.2020

Administrative Assistant

Healthy Babies
05.2008 - 02.2016

In Progress - Sociology And Theater Arts

Contra Costa College

No Degree - Nursing

Merced College

High School Diploma -

Alameda High School

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Charmain Turner