Summary
Overview
Work History
Education
Skills
Accomplishments
Awards
References
Timeline
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Charmaine Amos

Hattiesburg,MS

Summary

Driven and detail-oriented professional with experience in finance, client management, and data analysis aiming to transition into a budget analysis role. Proven expertise in resource optimization, financial reporting, and managing high-stakes tasks. Skilled in utilizing Microsoft Excel and database systems to analyze financial data, support strategic decision-making, and contribute to organizational goals. Committed to enhancing organizational efficiency and financial performance.

Overview

10
10
years of professional experience

Work History

Materials Handler

MATES Camp Shelby
01.2022 - Current
  • Coordinates inventory management and shipment documentation, ensuring compliance with financial and operational guidelines
  • Organizes docking area processes, streamlining operations to decrease handling time and improve overall productivity
  • Prepares inventory and production reports and screens, and identifies cost-saving opportunities that contribute to a reduction in overhead
  • Manages resource management activities ensuring compliance with accounting standards and organizational goals

Paralegal NCO

Mississippi Army National Guard
01.2015 - Current
  • Supports the unit commander and the Office of the Staff Judge Advocate by performing legal/administrative tasks in the areas of criminal law, family law, international law, contract law, and fiscal law
  • Prepares and files non-judicial punishment and other legal documents for military justice system
  • Maintains law and administrative library, as well as department files and records
  • Assists with separation board proceedings and duty determinations

Realtor

EXIT Realty Integrity First
05.2023 - 08.2024
  • Guided clients through the buying/selling process, from initial consultation to closing, ensuring seamless and positive experiences
  • Negotiated reductions in closing costs or favorable contract terms for clients, resulting in high client satisfaction and referrals
  • Implemented innovative marketing strategies including virtual tours, professional staging, and high-quality photography to increase listing visibility and engagement
  • Managed a portfolio of properties at various stages of sale, maintaining timely follow-ups, scheduling, and communication with all parties
  • Oversaw a client network with 250 potential buyers
  • Forecasted market trends and conducted financial tracking on property listings, enabling informed pricing and sales strategies

Contact Representative (Remote)

Internal Revenue Service
11.2021 - 05.2022
  • Conducted in-depth analyses of taxpayer financial data to detect discrepancies, supporting accurate financial reporting and compliance
  • Resolved complex financial disputes by applying tax code expertise, reducing the incidence of unresolved cases by 2%
  • Developed, analyzed, and evaluated information involving the research of computerized records by accessing multiple online/database systems
  • Managed a team shift to address over 5,000 taxpayer inquiries weekly, ensuring timely, precise responses and adherence to compliance standards

Paralegal

The Cardwell Firm
03.2020 - 09.2020
  • Compiled documentation for real estate closings
  • Coordinated with realtors, lenders, and clients for real estate closing scheduling
  • Drafted Deeds (Warranty, Quitclaim, Executor's) and wills
  • Conducted detailed client intakes and entered information into company database
  • Directed and coordinated law office activities, including service of subpoenas and scheduling of depositions
  • Managed over 150 client cases simultaneously, ensuring timely processing of all legal documents

Deployment Paralegal

Mississippi Army National Guard
11.2018 - 08.2019
  • Assisted as the lead paralegal for AR 15-6 investigations in a deployed and everchanging environment
  • Adhered to privacy laws to avert possible information breaches
  • Created and implemented all policies, workflow processes and work assignments
  • Compiled legal documents in courts-martial, nonjudicial punishments and other military justice matters

Customer Service Representative

General Dynamics
09.2015 - 09.2017
  • Answered customer calls relating to healthcare issues through communication and listening skills for complete engagement and professional interactions
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Used company troubleshooting resolution tree to evaluate technical problems and finds appropriate solutions
  • Consulted with outside parties to resolve discrepancies and created effective solutions
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities
  • Evaluated account and service histories to identify trends, using data to mitigate future issues
  • Reduced average call handling time by 25% by implementing new CRM system enhancements
  • Boosted customer satisfaction scores by 20% through personalized service and swift resolutions

Education

Associate of Science - Paralegal Studies, Applied Science Degree

Jones County Junior College
Ellisville, MS
05.2020

High School Diploma -

JZ George High School
Carrollton, MS
05.2014

Skills

  • Data Analysis
  • Data Entry
  • Database Systems
  • Excel
  • Financial Reporting
  • Budget Management & Cost Optimization
  • Client Relations & Negotiations
  • Sales Expertise

Accomplishments

  • Cost efficiency enhancement: Reduced materials handling cost by 3% at MATES Camp Shelby through improved inventory management processes and resource allocation.
  • Client financial savings: Negotiated closing costs to achieve an average 2.5% savings for clients, increasing client satisfaction and generating repeat business.

Awards

Commendation Certificate for special recognition as a National Guard Federal Technician

References

Available upon request

Timeline

Realtor

EXIT Realty Integrity First
05.2023 - 08.2024

Materials Handler

MATES Camp Shelby
01.2022 - Current

Contact Representative (Remote)

Internal Revenue Service
11.2021 - 05.2022

Paralegal

The Cardwell Firm
03.2020 - 09.2020

Deployment Paralegal

Mississippi Army National Guard
11.2018 - 08.2019

Customer Service Representative

General Dynamics
09.2015 - 09.2017

Paralegal NCO

Mississippi Army National Guard
01.2015 - Current

High School Diploma -

JZ George High School

Associate of Science - Paralegal Studies, Applied Science Degree

Jones County Junior College

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Charmaine Amos