Charmaine Barrett
Summary
Communicative customer service professional motivated to maintain customer satisfaction Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Business Owner
Blessed Hands by Lacole
03.2018 - Current
- Promote business on social media platforms to maximize brand identity and generate revenue
- Direct implementation of strategic business plans to achieve goals and objectives
- Analyze financial statements and trends to mange cash flow and make business decisions
- Determine pricing for products or services based on costs and competition
- Supervise company social media and marketing efforts to expand brand awareness and attract new customers.
Call Center Representative
Schindler
11.2022 - 03.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Remained calm and professional in stressful circumstances and effectively diffused tense situations
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Customer Service Representative
Convergys
01.2019 - 08.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Educated customers on special pricing opportunities and company offerings.
- Helped 100+ customers every day with positive attitude and focus on customer satisfaction.
Retail Sales Associate
Kohl's
09.2015 - 11.2018
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items
- Helped customers by answering questions and locating merchandise
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Education
Master - Cosmetology
Pau Mitchell The School
Atlanta, GA 09.2021 - 12.2023
Skills
- Customer Relations
- Issue and Complaint Resolution
- Database Maintenance
- Microsoft Office
- Information Updates
- Good Listening Skills
- Confidence
- Encouragement
- Self-management
- Critical thinking
- Team building
- Outgoing Phone Calls
- Document and Records Management
- Customer Service Optimization
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Success is not final; failure is not fatal: It is the courage to continue that counts.
Winston S. Churchill
Timeline
Call Center Representative
Schindler
11.2022 - 03.2023
Master - Cosmetology
Pau Mitchell The School
09.2021 - 12.2023
Customer Service Representative
Convergys
01.2019 - 08.2022
Business Owner
Blessed Hands by Lacole
03.2018 - Current
Retail Sales Associate
Kohl's
09.2015 - 11.2018
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