Charmaine Bennett
Concord,NH
Summary
Results-driven professional with strong problem-solving abilities and a proven history of building lasting relationships with clients and team members. Adept at fostering team success through effective collaboration and adaptability in dynamic environments. Committed to continuous learning and excels in quickly acquiring new knowledge to drive positive results.
Overview
38
38
years of professional experience
Work History
Reservations Manager
Self-employeed
Concord, NH
08.2021 - Current
- Established relationships with vendors providing discounts or special offers for hotel guests.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Maintained accurate records of customer interactions and transactions in the system database.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Utilized computer software to keep accurate records of revenue and booking levels.
- Analyzed business performance data and forecasted business results for upper management.
- Delegated work to staff, setting priorities and goals.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Negotiated contracts with vendors to secure favorable terms and pricing.
- Responded promptly to all customer complaints regarding reservations services.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Assisted customers in selecting room types based on their preferences and budget constraints.
- Reviewed guest information and payment options, checking for accuracy and completeness.
- Recruited and trained new employees to meet job requirements.
- Reviewed completed work to verify consistency, quality, and conformance.
- Managed inventory of available rooms across multiple properties owned by the company.
- Researched and resolved customer issues.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Monitored call volumes, answered calls, and resolved customer inquiries related to reservations.
- Handled emergency situations involving changes or cancellations of reservations due to unforeseen circumstances.
- Assisted guests daily, providing exceptional service and effective problem-solving.
- Created reports to analyze customer data related to reservations.
- Relayed information on availability, pricing and discounts to customers.
- Utilized software applications such as Microsoft Office Suite and hotel-specific programs for day-to-day tasks.
- Ensured compliance with government regulations related to hospitality industry booking practices.
- Implemented quality control measures to uphold company standards.
- Developed and implemented policies for reservations management.
- Collaborated with other departments such as sales, marketing, finance, and operations on strategies to increase occupancy rates at the hotel.
- Verified guest information and payment options ensuring accuracy and completeness.
- Maintained confidentiality of customer information in compliance with privacy regulations.
Administrator
Self-employeed
Concord, NH
04.2015 - Current
- Improved office organization by developing filing system and customer database protocols.
- Maintained filing system for important documents such as contracts and invoices.
- Provided general administrative support to staff members.
- Designed forms and templates to streamline workflow processes within organization.
- Maintained positive working relationship with fellow staff and management.
- Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
- Set specific goals for projects to measure progress and evaluate end results.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Responded promptly to customer complaints in a professional manner.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
- Negotiated contracts with vendors and service providers to optimize costs and efficiency.
Accountant
Self-employeed
Concord, NH
01.2015 - Current
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Diminished financial discrepancies and accurately reconciled accounts using detailed data analysis results.
- Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
- Monitored balance sheets and income statements to evaluate financial performance.
- Minimized internal accounting department backlogs by updating accounts and generating reports.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Oversaw full accounting cycle and prepared applicable financial statements.
- Analyzed balance sheets for mistakes and inaccuracies.
- Researched changes in laws to maintain adherence to financial regulations.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Supported efficient accounting operations with high-quality administrative support.
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Maintained accurate accounts for cash, fixed assets and other transactions.
- Investigated and resolved billing issues to maximize cash flow and minimize liabilities.
- Reviewed financial information detailing assets, liabilities, and capital.
- Managed accounts payable and receivable, improving cash flow management.
- Assisted in the preparation of tax returns by gathering necessary information from clients and maintaining organized files with documents related to taxes.
- Created journal entries accurately and timely for month end close processes.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Company Owner
Self-employeed
Concord, NH
01.1995 - 08.2014
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created and implemented employee onboarding and training programs to promote employee retention and team collaboration.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Ensured compliance with local, state, and federal regulations.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Maintained relationships with existing clients by providing superior customer service.
- Oversaw budgeting and financial management.
- Mitigated business risks by working closely with staff members and assessing performance.
- Employed and managed vendors by negotiating deliverables, cost and expected quality.
- Led startup and creation of operational procedures and workflow planning.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Conducted market research activities and competitive analysis to facilitate implementation of aggressive company marketing strategy.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Organized events such as trade shows and conferences.
- Analyzed industry trends to develop competitive strategies.
- Developed strategic plans to increase profitability and efficiency.
- Monitored progress by establishing plans, budgets and measuring results.
- Monitored performance of personnel against goals set forth by the company.
- Analyzed market trends to identify new business opportunities.
- Identified new opportunities for growth, expansion, and diversification.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Implemented quality assurance processes to ensure product excellence.
- Delegated work to staff, setting priorities and goals.
- Managed daily operations of business, including hiring and training staff.
- Hosted special events to boost brand awareness and increase community engagement.
- Conducted performance reviews for employees on a regular basis.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Managed sales presentations to promote product and brand benefits.
- Provided direction and guidance to employees.
- Developed policies and procedures for the organization.
- Hired and trained new department managers to increase team oversight and productivity.
- Reviewed legal documents related to business operations.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Formed and sustained strategic relationships with clients.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Managed inventory and supplies to ensure materials were available when needed.
- Assisted with customer requests and answered questions to improve satisfaction.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Analyzed market trends and customer data to inform decision-making processes.
- Led strategic planning and execution to enhance profitability and company growth.
- Represented the organization at conferences, events, and networking activities as needed.
- Negotiated contracts with vendors to secure competitive pricing for goods or services.
- Exceeded sales goals through upselling and cross-selling within existing client base as well as strategically attracting new business.
- Recruited, trained, mentored, and managed employees at all levels within the organization.
- Established policies and procedures that promoted an ethical work environment.
- Implemented technological solutions designed to improve operational effectiveness.
- Developed long-range plans for business growth, resulting in increase in annual sales.
Consultant Project Manager
George May International
San Jose, CA
01.1995 - 12.1995
- Maintained accurate records for all activities related to the completion of a given project.
- Led meetings with internal team members, consultants and contractors.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
- Reviewed project risks and devised proactive strategies to avoid potential roadblocks.
- Identified project needs by reviewing project objectives and schedules.
- Conferred with project personnel to identify and resolve problems.
- Conducted regular meetings with team members to review progress and discuss upcoming tasks.
Accountant Consultant
Self-employeed
Concord, NH
07.1991 - 12.1994
- Reported on financial results including balance sheets, income statements, cash flow statements.
- Performed general ledger reconciliations on a timely basis.
- Maintained up-to-date knowledge of Generally Accepted Accounting Principles guidelines.
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Delivered superior level of customer service to small business clients.
- Oversaw full accounting cycle and prepared applicable financial statements.
- Gathered banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Created journal entries accurately and timely for month end close processes.
Bookkeeper
Project Second Start
Concord, NH
06.1987 - 06.1991
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Monitored accounts receivable and maintained aging report to identify overdue accounts.
- Organized documents related to financial transactions into an efficient filing system.
- Received and recorded cash, checks and transfers.
- Assessed estimated income, expenses and historical budgets to coordinate budget information.
- Balanced general ledger by reconciling entries.
- Prepared financial reports.
- Reconciled bank accounts monthly.
- Coordinated audits by external auditors as necessary and provided requested documentation in a timely manner.
- Created balance sheets, income statements and tax reports.
- Implemented new technologies such as software programs to improve efficiency in accounting processes.
- Maintained accurate general ledger accounts.
- Monitored loans and accounts payable to confirm payments are current.
- Managed payroll processing for employees.
- Checked postings and documents for correctness, accuracy and proper coding.
- Compiled current budget data from estimated revenues, expenses and prior budgets.
- Handled accounts payable and receivable, including invoicing and payment processing.
- Assisted with budget preparation and forecasting activities as needed.
- Resolved complex accounting issues quickly and accurately when they arise.
- Oversaw daily banking activities including deposits, transfers, withdrawals.
- Advised management on best practices for fiscal responsibility.
- Reviewed invoices, purchase orders, expense reports. for accuracy prior to processing payments.
- Researched processing problems and contacted vendors to resolve issues and expedite payment.
- Maintained an organized filing system for all financial documents.
- Performed account reconciliations on a regular basis to ensure accuracy of information in the books of record.
- Created financial statements, including balance sheets and income statements.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Participated in departmental meetings related to curriculum development, assessment procedures.
- Assessed student progress through tests, quizzes and other assignments.
- Remained calm and patient in student interactions to support individual growth and development.
- Encouraged students to think creatively in order to solve problems independently.
- Motivated students by providing positive reinforcement when they achieved their goals.
- Established clear expectations for behavior and academic performance.
- Maintained accurate records of student performance and progress.
- Developed and implemented lesson plans to teach students about a variety of topics.
- Adapted teaching methods and instructional materials to meet the varying needs of different students.
- Evaluated student work using established grading criteria.
- Adapted teaching methods to accommodate different learning styles among students.
Education
Bachelor of Science - Accounting
Franklin Pierce
Rindge, NH06-1984
Skills
- Reservations management
- Proficient in Reservation Systems
- Problem Solving
- Analytical Problem-Solving
- Staff Training Facilitation
- Team Development
- Financial Account Reconciliation
- Data-Driven Revenue Analysis
Timeline
Reservations Manager
Self-employeed
08.2021 - Current
Administrator
Self-employeed
04.2015 - Current
Accountant
Self-employeed
01.2015 - Current
Company Owner
Self-employeed
01.1995 - 08.2014
Consultant Project Manager
George May International
01.1995 - 12.1995
Accountant Consultant
Self-employeed
07.1991 - 12.1994
Bookkeeper
Project Second Start
06.1987 - 06.1991
Bachelor of Science - Accounting
Franklin Pierce