Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Charmaine Braziel-Brent, MSW

El Sobrante,CA

Summary

Experienced professional with a background in child welfare, gerontology, and long-term care facilities. Served as a State Level Leader for Georgia's Child Welfare Agency, specializing in Continuous Quality Improvement. Certified Long-Term Care Ombudsman for nearly 5 years, and served as Alameda County's Ombudsman Program Manager for nearly 4 years, overseeing operations in the 7th largest county in California. Skilled in executive-level leadership, adept at managing complex organizational and external issues. Advocate for healthy work culture and organizational growth. Passionate about advocating for the rights of older and dependent adults, as well as individuals deemed voiceless. Proficient in managing multiple programs, contracts, and services with professionalism.

Overview

17
17
years of professional experience

Work History

Director of Programs and Services

Empowered Aging
Pleasant Hill, California
03.2023 - Current
  • Oversee and manage multiple programs: Contra Costa, Solano, and Alameda Ombudsman Programs, Solano Elder Justice Program, MSW internship program, visiting telephone reassurance program in Solano County, and Intake department.
  • Plans delivery of program and activities aligning with Empowered Aging mission value and goals.
  • Develops and implement long-term goals and objectives to achieve successful program outcomes. Created a program evaluation framework, incorporating data tracking protocols, to assess program strengths and identify areas for enhancement.
  • Collaborates with multiple organizations, including Area Agency on Aging (AAA), State Ombudsman Office, APS, Solano Family Justice Center, and Legal Assistance for Seniors (LAS) to support the needs of seniors in each county.
  • Align grants and other materials with program goals, outcomes, and reporting requirements by collaborating with fundraising and finance consultants and staff.
  • Ensures that the program operates within the approved budget and requirements; develops and implements cost saving measures; contributes to profits and revenue; conserves organizational resources
  • Completes required reports for government funders and host monitoring visits.
  • Works in collaboration with Executive Director, Financial Manager and Program Manager to complete RFPs/Application proposals for Dept. of Justice, The Ombudsman Programs in Solano, Contra Costa & Alameda County, CAL OES, and Solano Elder Justice Program.
  • Adapts to changes in the work environment; manages competing demands; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events
  • Member of organizational leadership team
  • Provides requested reports to board of directors
  • Develops workable implementation plans; communicates changes effectively; builds commitment and overcomes resistance; prepares and supports those affected by change; monitors transition and evaluates results.
  • Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; able to build morale and group commitments to goals and objectives; supports everyone's efforts to succeed; recognizes accomplishments of other team members.
  • Work with staff to develop performance measurements across all programs to ensure consistent, high-quality evaluation and goal setting for all employees.
  • Directly supervise program management staff and indirectly supervise their subordinates. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
  • Delegates work assignments; matches the responsibility to the person; gives authority to work independently; sets expectations and monitors delegated activities; provides recognition for results
  • Develops and implemented strategic plans for program operations and initiatives.
  • Manages budgeting and forecasting activities to ensure financial stability of programs.
  • Cultivates strong relationships with stakeholders, including government entities, corporate partners, and community organizations.
  • Coordinates with internal teams to develop innovative solutions for program challenges.
  • Provides leadership support to staff members in order to meet goals of the organization.
  • Facilitates communication between all departments within the organization related to program initiatives.
  • Collaborates with external vendors on services needed for successful implementation of programs.
  • Analyzes data from multiple sources to identify areas of improvement in program operations.
  • Creates detailed reports on progress, achievements, and areas needing additional resources or attention.
  • Ensures compliance with relevant laws, regulations, policies, and procedures governing programs.
  • Maintains an up-to-date knowledge of industry trends and best practices in order to maximize efficiency of programs.
  • Monitors deadlines for projects associated with each program initiative.
  • Directs team efforts toward achievement of organizational objectives.
  • Identifies opportunities for new partnerships that could benefit the organization's programming efforts.
  • Oversee recruitment process for hiring qualified personnel for each program team.
  • Assists other departments as needed with tasks related to supporting program operations.
  • Evaluates feedback from participants regarding experiences within the organization's programming efforts.
  • Engages in ongoing communication with funders concerning progress updates on sponsored initiatives.

Ombudsman Program Manager

Empowered Aging
Oakland, CA
09.2021 - 03.2023
  • Manage and coordinate day-to-day program operations for Alameda Long Term Care Ombudsman Program (PSA 9), including supervision of Regional Supervisors & Support Specialist
  • Manages facility coverage, investigates allegations of abuse and neglect, provides information and assistance to direct reports, residents, community partners and facility staff
  • Provide oversight to ensure Ombudsman are consistently present within facilities assessing quality of care and quality of life, in addition to, investigating complaints of abuse and neglect
  • Ensuring that residents have regular and timely access to an Ombudsman; accordance with state and national standards
  • Ensure complaints are thoroughly investigated, resolved satisfactory to the resident and/or complainant, documented and reviewed in ODIN
  • Compile and review for data integrity-monthly reports for contractors and donors
  • Coordinate and Collaborate with The Department of Public Health, Community Care licensing, Department of Social Services, Adult Protective Services, Law enforcement and local community programs as necessary for complaint resolution, to gather or provide information and assistance and/or to address system issues with facilities
  • Complied with Data Reporting requirements: NORS and ODIN
  • Conduct regular training with staff to provide education and training, provide coaching and direction on cases, and review of policy and guidelines
  • Maintain functional knowledge of laws and regulations pertaining to Long-Term Care Facilities and the Long-Term Care Ombudsman Program
  • Participate in System Development activities: Local Multi-Disciplinary Team and the Fiduciary Abuse Specialist Team
  • Recruit, hire and train new program staff and interns
  • Assist with the on-boarding process for new hires in Alameda
  • Responsible for Crisis line /after-hours coverage on a rotating schedule
  • Coordinate and share information with OSLTCO and AAA9
  • Notified Program Analyst of staffing changes, complex cases, staffing shortages, emerging issues and potential legal implications
  • Consult with Program Analyst about confidentiality provisions, conflict of interest, laws and regulations governing the program and LTC facilities, issues with Ombudsman representatives and additional program issues
  • Develop adequate resources to assist LTC residents, their families and friends, care providers, and members of the community with information about the available community resources, resident’s rights and other LTC issues
  • Elder Abuse Prevention- Provide training sessions, providing educational materials and system development activities; mandated reporting responsibilities
  • Provided advocacy and assistance to 15,000 residents living in Long-Term Care facilities in Alameda County, addressing allegations of abuse, neglect and violation of resident's rights.

Lead Regional Supervisor

Empowered Aging
Oakland, CA
10.2019 - 08.2021
  • Manage and coordinate day-to-day program operations for Alameda Long Term Care Ombudsman Program (PSA 9), including supervision of Regional Supervisors & Support Specialist
  • Manages facility coverage, investigates allegations of abuse and neglect, provides information and assistance to direct reports, residents, community partners and facility staff
  • Provide oversight to ensure Ombudsman are consistently present within facilities assessing quality of care and quality of life, in addition to, investigating complaints of abuse and neglect
  • Ensuring that residents have regular and timely access to an Ombudsman; accordance with state and national standards
  • Ensure complaints are thoroughly investigated, resolved satisfactory to the resident and/or complainant, documented and reviewed in ODIN
  • Compile and review for data integrity-monthly reports for contractors and donors
  • Coordinate and Collaborate with The Department of Public Health, Community Care licensing, Department of Social Services, Adult Protective Services, Law enforcement and local community programs as necessary for complaint resolution, to gather or provide information and assistance and/or to address system issues with facilities
  • Complied with Data Reporting requirements: NORS and ODIN
  • Conduct regular training with staff to provide education and training, provide coaching and direction on cases, and review of policy and guidelines
  • Maintain functional knowledge of laws and regulations pertaining to Long-Term Care Facilities and the Long-Term Care Ombudsman Program
  • Participate in System Development activities: Local Multi-Disciplinary Team and the Fiduciary Abuse Specialist Team
  • Recruit, hire and train new program staff and interns
  • Assist with the on-boarding process for new hires in Alameda
  • Responsible for Crisis line /after-hours coverage on a rotating schedule.

CQI Specialist

Department of Children and Family Services
Atlanta, GA
01.2012 - 06.2019
  • Responsible for the evaluation of Regional Continuous Quality Improvement (CQI) teams
  • Provided oversight, consultation, guidance and technical support to regional CQI teams
  • Complied with Federal Administration for Children and Families (ACF) guidelines for program improvement
  • Data collection, analysis interpretation and application
  • Promoted & Adhered to the Agency's mission, vision & values
  • Adhered to guidelines and enabled compatibility through analysis and troubleshooting
  • Identified operational and performance issues and worked with Regional Directors, County Directors and regional leadership to resolve concerns
  • Responsible for communicating and collaborating with internal and external stakeholders
  • Provided support for sustainable CQI program through training, coaching and advocacy on all levels
  • Approved and monitored Quality Improvement Plans and provided guidance, support and feedback for ongoing CQI efforts geared towards improving outcomes for children and families
  • Responsible for infusing Georgia's 'Blueprint for Change' welfare reform plan in all aspects of the work
  • Provided oversight, tracking, training, data interpretation and technical support to staff
  • Developed, facilitated and coordinated CQI trainings designed to strengthen productivity and close performance gaps
  • Appointed 'Brand Ambassador' to represent Georgia's Department fo Family and Children Services' state level leadership 'Blueprint for Change' welfare reform plan.

Care Supervisor

Social Services Foster
Decatur, GA
07.2007 - 01.2012
  • Managed and provided oversight for foster care and adoptions cases
  • Directed professional staff in the delivery of services
  • Established Unit goals
  • Regulated workloads in accordance with agency goals
  • Ensured that permanency goals were established in a timely manner for children in custody
  • Directed professional staff in developing their skills, delivering quality services and documenting efforts
  • Promoted awareness of programs within the community
  • Coached and prepped case managers for court hearings.

Education

Master's in Clinical Social Work -

Clark Atlanta University
01.2006

Bachelor's in Counseling Services -

University of New Orleans
01.1997

Skills

  • Operations Management
  • Supports Organizational Leadership Framework
  • Strategic leadership
  • Analytical Skills
  • Effective Communication
  • Knowledge of Gerontology
  • Analytical, Critical Thinking and Decision Making
  • Continuous Quality Improvement
  • Conflict resolution and mediation skills
  • Advocacy
  • Goal-oriented
  • Strong work ethic
  • Solution-focused
  • Advocacy
  • Problem-solving aptitude
  • Self Motivation
  • Professionalism
  • Teamwork and Collaboration
  • Performance Quality Assurance
  • Computer skills-MS Office, Word, Excel, Outlook, Email, Google Drive, Web, Social Media & some graphics ODIN 2022

Additional Information

  • Attends/Member Solano Aging Disability Resource Center (ADRC)
  • Attends Alameda & Contra Costa Advisory Council on Aging
  • Attends Senior Coalition Meeting

Timeline

Director of Programs and Services

Empowered Aging
03.2023 - Current

Ombudsman Program Manager

Empowered Aging
09.2021 - 03.2023

Lead Regional Supervisor

Empowered Aging
10.2019 - 08.2021

CQI Specialist

Department of Children and Family Services
01.2012 - 06.2019

Care Supervisor

Social Services Foster
07.2007 - 01.2012

Master's in Clinical Social Work -

Clark Atlanta University

Bachelor's in Counseling Services -

University of New Orleans

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Charmaine Braziel-Brent, MSW