Charmaine Brown
Pulaski,TN
Summary
Seasoned Executive Director with significant expertise in strategic planning, operational management, and team leadership. Demonstrated ability to drive growth via innovative solutions and proactive leadership style. Strengths include strong interpersonal skills, financial acumen, and commitment to fostering positive organizational culture. Notable impact includes turning around underperforming departments and implementing effective strategies for long-term success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Executive Director
Mt. Pleasant Health and Rehab
12.2023 - Current
- Oversee operations, functions, and daily activities in the skilled nursing facility
- Facilitate HR procedures from a management role to give input to corporate
- Develops positive relationships with residents, families and employees
- Develops marketing strategy and keeps close contact with hospitals, other skilled nursing facilities and assisted living
- Develops and supervises leadership team to develop/implement policies/procedures
- Work diligently with department heads to control budget and stay within guidelines
- Assist in developing staffing needs within department heads and retention of employees
- Monitor grounds and ensure safety components are followed
- Provide guidance and leadership to department heads and employees
- Monitor building activity to make sure standards and procedures are followed
- Develop good working relationships on behalf of the company with government regulators
- Lead and monitor to help carry out an active marketing plan for the facility and company as a whole.
Executive Director
The Waters of Shelbyville
03.2023 - 12.2023
- Monitors employee relations practices of key staff to ensure compliance with employment laws and company policies
- Promotes practices that maintain high morale and staff retention; including effective communication, prompt problem resolution and positive reinforcement
- Develops and implements a marketing strategy for the facility that reflects service opportunities, competition, potential market area changes, and which maximizes census, payor mix, and ancillary revenues
- Leads and monitors key marketing staff and plays an active role in carrying out the marketing
- Develops positive relationships on behalf of the company with the government regulators, families, area health care community and the community at large
- Supervises, conducts and participates in department and facility education activities and staff
- Manages facility budgets and business practices to include labor costs, payables and receivables
- Monitors business office activities to ensure procedures and standards are followed
- Conducts regular rounds to ensure resident needs are being addressed, monitors operations of all departments, cleanliness and appearance of facility, and morale of staff
- Ensures consultants and other support resources are appropriately utilized and a high level of inter-departmental teamwork is maintained.
HR Director/Finance Director
The Reserve at Spring Hill
01.2019 - 01.2023
- Interview new staff for possible employment
- Plans and implements policies and training
- Oversees the administration of human resource programs
- Handles disciplinary, disputes and investigations up to termination
- Knowledge of best practices and regulatory changes
- Develops and implements departmental budgets
- Identifies staffing needs
- Provides feedback of evaluations
- Manages compensation and budget
- Develop operating and capital budgets
- Ensure annual cash collections are targeted
- Develop key performance indicators
- Oversees daily operations of staff and services performed
- Budgeting
- Payroll
- Collections.
Director of Financial Services/HR
NHC Healthcare
01.2014 - 01.2019
- Maintain budget
- Create and bill monthly financial statements
- Managing of partners in my department
- Insurance verification
- Monthly Bank Reconciliations
- Maintain Petty Cash Fund
- Provide information to Regional and Senior Accountant necessary for reporting
- Collection of Accounts
- Medicaid verifications
- FMLA paperwork on all partners
- Coordinate with attorneys-cases that overturn
- Daily Deposits
- Weekly Reports
- Closing of Month End
- Training for AP and Payroll
- Budgeting for various departments
- Work with patients and families to get accounts current
- Maintain financial folders
- Maintain up to date partner files
- Submission of long term care policies
- Working Medicare denials
- Hiring of new partners
- Working closely with new hires to insure proper training.
Senior Claims Administrator, High Dollar
Medical Reimbursements of America
Franklin, TN
01.2008 - 01.2013
- Train and facilitate new High Dollar employees into new roles
- Maintain medical records and healthcare information
- Coordinate new patient accounts by researching all insurance leads
- Coordinate with attorneys and adjusters for liability status, case status, and medical payments, etc
- To insure all documents have been received for processing
- Working with Medicaid and Medicare to assure coverage for clients
- Working with Medicaid and Medicare to assure correct coding issues are resolved
- Collection of accounts for various clients
- Supervisor over the West Region claims specialist
- Always exceeds department productivity minimum by 20-30 cases.
Education
LNHA License #4039 -
01.2022
TN Residential Home Administrator License (ALF) -
01.2021
B.S. -
Athens State University
Athens, AL05.2010
A.S. -
Columbia State Community College
Columbia, TN05.2007
Skills
- Staff Management
- Financial Management
- Operations Management
- Business Development
- Human Resources
- Community Engagement
- Fundraising
- Business Planning
- Relationship Building
- Crisis Management
- Compliance and regulations
- Team leadership, training, and development
- Talent management and staffing
- Leadership Development
Professionalmembershipanddevelopment
- Maury County Chamber of Commerce
- Columbia Academy Cheer Coach
- Safety Team Coordinator, MRA
- Relay for Life Giles County Coordinator
- Outstanding Community Service Award, Hillside Hospital
- Employee Activities Coordinator, Hillside Hospital
- Columbia State Photo Catalog Coordinator
- CPR certification
- TN Alzheimers Association Board Member
References
- Autumn Potter, Tractor Supply, Inventory Analyst II, 615-944-4531
- Brandon Newman, Edward Jones, Financial Advisor, 865-300-0629
- Amberly Kaylor, Columbia Academy, Teacher, 615-707-1301
Accomplishments
Maury County Chamber of Commerce
Columbia Academy Cheer Coach
Safety Team Coordinator, MRA
Relay for Life Giles County Coordinator
Outstanding Community Service Award, Hillside Hospital
Employee Activities Coordinator, Hillside Hospital
Columbia State Photo Catalog Coordinator
TN Alzheimers Association Board Member
Affiliations
Well rounded individual with a passion to help people succeed. I have been a head cheer coach for 6 six years and assisted in the growth of the program at Columbia Academy.
Certification
CPR Certified
References
References available upon request.
Timeline
Executive Director
Mt. Pleasant Health and Rehab
12.2023 - Current
Executive Director
The Waters of Shelbyville
03.2023 - 12.2023
HR Director/Finance Director
The Reserve at Spring Hill
01.2019 - 01.2023
Director of Financial Services/HR
NHC Healthcare
01.2014 - 01.2019
Senior Claims Administrator, High Dollar
Medical Reimbursements of America
01.2008 - 01.2013
LNHA License #4039 -
TN Residential Home Administrator License (ALF) -
B.S. -
Athens State University
A.S. -
Columbia State Community College
Similar Profiles
Landon HarperLandon Harper
CNA at Mt Sterling Health & RehabCNA at Mt Sterling Health & Rehab
Suzie OukSuzie Ouk
Student Volunteer at Mt Pleasant Elementary School DistrictStudent Volunteer at Mt Pleasant Elementary School District
Jeanette WadeJeanette Wade
Caregiver/Scheduling Coordinator/Weekend on Call at Senior Helpers - Mt. PleasantCaregiver/Scheduling Coordinator/Weekend on Call at Senior Helpers - Mt. Pleasant