Charmaine Cordes
Slidell,LA
Summary
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, and excellent problem-solving skills. A hardworking and passionate job seeker with strong organizational skills eager to secure a patient registration/access position. I am ready to help the team achieve all company goals. I can deliver an exemplary level of healthcare service to patients. A proven problem solver and an excellent communicator. Strong organizational skills, and superb understanding of data collection and performance metrics. Recognized for staff development leading to high-performing teams. As an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
31
31
years of professional experience
Work History
Registration Coordinator
Ochsner Health Center
07.2011 - 03.2022
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Handled customer inquiries and suggestions courteously and professionally.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded proactively and positively to rapid change.
Customer Service Representative
Ochsner Medical Center
10.2004 - 07.2011
- Welcome patients, completed registration functions for medical office visit.
- Collect copayments, Balance cash drawer daily. Maintained and updated patient's paper file.
- Answered patient telephone calls promptly to avoid on-hold wait times. scheduled appointments including same day appointments.
- Obtained patient's insurance information and determined eligibility
- .Handled patient inquiries,
Underwriting Manager
Harbor American Managers
01.1993 - 01.2000
- Utilized knowledge of insurance principles, policies and procedures to make decisions on risk assessment.
- Studied insurance industry changes, remaining up-to-date with latest trends and protocols.
- Worked well in team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
Insurance Underwriter
Liberty Insurance Underwriters
01.1991 - 01.1993
- Endorsement Department Underwriter,
- Prorated and Canceled Auto Insurance coverage
- Relief front desk
Customer Service Representative
Graham Insurance Agency
- Answered all customer telephone calls. Handled all in person inquiries
- Quoted Auto Insurance premium
- Wrote insurance Application for all walk in customers
- Communication with several auto insurance companies and issued binders on policies.
Education
No Degree - Nursing
West Jefferson Technical College
Harvey, LAHigh School Diploma -
Redemptorist High School
New Orleans, LA05.1970
Skills
- Scheduling
- Telephone Skills
- Excellent Communication
- Data Inputting
- Customer and Client Relations
Timeline
Registration Coordinator
Ochsner Health Center
07.2011 - 03.2022
Customer Service Representative
Ochsner Medical Center
10.2004 - 07.2011
Underwriting Manager
Harbor American Managers
01.1993 - 01.2000
Insurance Underwriter
Liberty Insurance Underwriters
01.1991 - 01.1993
Customer Service Representative
Graham Insurance Agency
No Degree - Nursing
West Jefferson Technical College
High School Diploma -
Redemptorist High School