Summary
Overview
Work History
Education
Skills
Timeline
Generic

Charmaine Douglas

Lawrenceville,GA

Summary

Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Patient-focused [Job Title] with demonstrated experience providing compassionate and comprehensive care. Skilled in monitoring vital signs, performing wound care and assisting with daily living activities. Demonstrated ability to provide emotional support to patients and families. Experienced nursing professional providing quality care to patients in variety of medical settings. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.

Overview

50
50
years of professional experience

Work History

Certified Nursing Assistant

Home Care
11.2021 - Current
  • Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
  • Helped clean and prepare patient consultation rooms to maintain hygiene standards
  • Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.

Medical Records File Clerk

St Francis Medical Hospital
02.1987 - 04.2023
  • Delivered charts to assigned areas of hospital by following established routing procedures.
  • Pulled patient charts for physicians to prepare physicians for appointments.
  • Trained [Number] direct reports on department procedures and policies to maximize department productivity.
  • Maintained patient records systems by archiving, scaning and indexing important documents and files.
  • Uploaded physician progress notes, history, and physicals into electronic medical records.
  • Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
  • Responded to patient inquiries to provide information and details of medical records.
  • Conducted periodic inspections of files to verify correct placement, legibility and proper condition.
  • Maintained patient records in compliance with security regulations.
  • Developed and maintained organized filing system for medical records to adhere to HIPAA regulations.
  • Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
  • Performed general office duties such as faxing and scanning documents and sorting incoming and outgoing mail to improve overall office productivity.

Clinic Secretary

Seabury Retirement Community
03.2015 - 09.2019
  • Assisted with medical coding and billing tasks.
  • Received and routed laboratory results to correct clinical staff members.
  • Prepared and processed patient referrals and transfer requests.
  • Managed office logistics by scheduling appointments, maintaining files and collecting payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Located, checked in, and pulled medical records for patient appointments and incomplete charts.
  • Maintained current and accurate medical records for patients.
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments, and handling patient inquiries.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Enhanced office productivity by handling high volume of callers per day.

Bank Teller

Connecticut Bank And Trust
02.1987 - 07.1995
  • Maintained in-depth knowledge of bank products and services to provide appropriate recommendations to customers.
  • Logged cashier's checks and other transactions to maintain accurate account records.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Turned in excess cash to maintain drawer security.
  • Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
  • Reconciled cash drawer and resolved discrepancies.
  • Provided customer records, account statements and copies of checks.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
  • Maintained accurate records of customer transactions in line with bank procedures.
  • Processed customer transactions promptly, minimizing wait times.
  • Removed mutilated currency from circulation.
  • Assisted with training of new tellers on policies and procedures.
  • Monitored and reported suspicious activity in line with bank security policies.
  • Counted and packaged currency and coins.
  • Followed up on customer complaints and provided solutions to enhance customer satisfaction.

Education

High School Diploma -

Charmaine
Trinidad West Indies
05.1973

Skills

  • Quality Assurance Controls
  • Medications Familiarity
  • Chronic Disease Management
  • Catheter Change and Preparation
  • Mobility Assistance Needs Understanding
  • Supporting Personal Needs
  • Companionship and Emotional Support
  • General Housekeeping Abilities
  • Grooming and Bathing Assistance
  • Feeding Assistance Expertise
  • Patient Relationship-Building
  • Recording Vital Signs
  • Intake Recording
  • Compassionate Caregiver
  • Measuring Bodily Fluids
  • Oral Hygiene
  • Infection Control Procedures
  • Wheelchair Assistance
  • ADLs Assistance
  • Blood Sugar Monitoring

Timeline

Certified Nursing Assistant

Home Care
11.2021 - Current

Clinic Secretary

Seabury Retirement Community
03.2015 - 09.2019

Medical Records File Clerk

St Francis Medical Hospital
02.1987 - 04.2023

Bank Teller

Connecticut Bank And Trust
02.1987 - 07.1995

High School Diploma -

Charmaine

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