Charmaine Dyer
Papillion,NE
Summary
Detail-oriented administrative professional with 15 years of experience in customer service, mail distribution, and event organization. Managed complex schedules and enhanced team efficiency in educational environments as School Secretary. Strong organizational and communication skills, emphasizing multitasking and adherence to deadlines. Skilled in Microsoft Office Suite, dedicated to providing exceptional support.
Overview
15
15
years of professional experience
Work History
Front Desk Registration
Pacific Surgery Center
02.2024 - 06.2025
- Checked in patients and families for surgery, ensuring a smooth pre-operative experience.
- Scan in Driver/Insurance cards and any pertinent information needed.
- Update patient address changes/emails and phone.
- Scheduled and billed appointments with consistency and accuracy, contributing to streamlined operations.
- Be aware of policies and procedures in an emergency situation.
- Function effectively in an emergency situation when under stress.
- Performed various office duties, supporting overall administrative efficiency.
Medical Receptionist
Midwest Surgical Hospital
Omaha, NE
09.2020 - 12.2023
- Provide assistance to the Director of nursing, executive director with daily running of the surgery center.
- Processed patient insurance information and verified coverage to ensure accurate billing.
- Managed appointment scheduling for multiple physicians, ensuring efficient patient flow throughout the day.
- Maintained accurate electronic health records, updating patient information as necessary.
- Coordinated with medical staff to facilitate timely patient check-ins and check-outs.
- Handled incoming correspondence, sorting and distributing mail to appropriate departments.
- Assisted in the preparation of surgical charts, ensuring all necessary documentation was complete.
- Monitored inventory of medical and office supplies, placing orders as needed.
- Provided directions and assistance to patients and visitors regarding facility services.
- Verified patient demographics and updated records to maintain accuracy and compliance.
- Ensured compliance with HIPAA regulations while handling sensitive patient information.
- Trained new staff members on front desk procedures and patient management systems.
- Scheduled and coordinated interpretation services for patients requiring language assistance.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted and checked in patients, updating patient information in computer system.
Medical Receptionist
Midwest Pain Clinic
Omaha, NE
03.2014 - 08.2020
- Processed patient insurance information and verified coverage to ensure accurate billing.
- Managed appointment scheduling for multiple physicians, improving patient flow and minimizing wait times.
- Maintained accurate electronic health records, updating patient information as necessary.
- Coordinated with medical staff to ensure timely patient check-ins and check-outs, enhancing overall patient experience.
- Handled incoming correspondence, sorting and distributing mail to appropriate departments.
- Assisted in the preparation of surgical charts, ensuring all necessary documentation was complete.
- Monitored inventory of medical and office supplies, placing orders as needed.
- Provided directions and assistance to patients and visitors regarding facility services.
- Verified patient demographics and updated records to maintain accuracy and compliance.
- Facilitated communication between patients and healthcare providers, promoting seamless service delivery and patient satisfaction.
- Ensured compliance with HIPAA regulations while handling sensitive patient information.
- Trained new staff members on front desk procedures and patient management systems.
- Scheduled and coordinated interpretation services for patients requiring language assistance.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Scheduler/Urology
Children’s Hospital
08.2013 - 03.2014
- Coordinated appointment scheduling from calls and work orders to streamline patient access.
- Managed rescheduling and cancellations, ensuring effective communication with patients, families, and departments.
- Managed scheduling for multiple patient appointments to ensure efficient use of resources.
- Schedules interpretation services as needed for appointments.
- Demonstrates positive customer service when greeting patients, care providers and others.
- Delivered patient and family service instructions before appointments to enhance preparedness.
- Provides directions/maps, and parking instructions as needed.
- Works with system to set up appointment reminder phone calls.
- Secures demographics, guardian and emergency contacts, guarantor and coverage information.
- Perform a variety of miscellaneous job responsibilities pertinent to the workflow of the position.
Administrative Assistant
Lozier Corporation
01.2010 - 01.2013
- Supported plant manager in manufacturing environment through preparation of reports, organization of meetings, maintenance of plant files, coordination of fundraisers, and supply ordering.
- Leveraged Microsoft Office applications to streamline administrative tasks.
- Demonstrated strong communication and organizational skills.
Education
Medical Terminology -
Metropolitan Community College
Omaha, NE09-2005
High School -
Mott High School
Warren, MI01.1976
Skills
- Customer service
- Office administration
- Time management
- Problem solving
- Attention to detail
- Team collaboration
- Stress management
- Interpersonal communication
- Organizational skills
- Excellent communication
- Multitasking
- Flexible and adaptable
- Self-Directed
Timeline
Front Desk Registration
Pacific Surgery Center
02.2024 - 06.2025
Medical Receptionist
Midwest Surgical Hospital
09.2020 - 12.2023
Medical Receptionist
Midwest Pain Clinic
03.2014 - 08.2020
Scheduler/Urology
Children’s Hospital
08.2013 - 03.2014
Administrative Assistant
Lozier Corporation
01.2010 - 01.2013
Medical Terminology -
Metropolitan Community College
High School -
Mott High School