Summary
Overview
Work History
Education
Skills
Activities
Certification
Timeline
Generic

Charmaine E. Arnold

Chicago Heights

Summary

Friendly and reliable, Always offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Hospitality

Delta Sonic
05.2019 - Current
  • Greet customers entering store and responding promptly to customer needs.
  • Greet guests with friendly and professional acknowledgment to build rapport.
  • Utilize strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Restock supplies and prepare additional ingredients during downtime for expected busy periods.
  • Maintain safety standards by properly handling food and adhering to sanitation guidelines.
  • Operate cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promote a positive work environment through effective communication with colleagues and supervisors.
  • Develop and maintain positive relationships with customers to enhance service.
  • Replenish condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Deliver exceptional service by promptly addressing customer concerns and special requests.
  • Process payments with focus on accuracy and correct cash-handling procedures.
  • Train new staff members on proper customer service and hospitality policies.
  • Proven ability to learn quickly and adapt to new situations.
  • Demonstrate respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Organized and detail-oriented with a strong work ethic.
  • Learn and adapt quickly to new technology and software applications. (Converting from Food service to Hospitality).

Delivery Driver

Fed Ex Ground (Princess J Inc.)
10.2021 - 01.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.
  • Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
  • Inspected and maintained delivery vehicles regularly to keep in safe working order.
  • Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.

Cashier / Shift Lead- Retail Sales Position

Cracker Barrel Old Country Store
09.2015 - 05.2019
  • Engaged with Guests on service and product knowledge.
  • Kept track of the hourly conversion and focused on reaching UPT and ADS.
  • Merchandising specialist, put out the inventory from truck on to the sales floor in its designated place in the stockroom following an planogram.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Efficiently stocked room and departments within store.
  • Delivered excellent customer service to support company reputation and patron satisfaction.

Intern

Melanie Fitness Center
05.2015 - 07.2015
  • Learned the business; shadowing the personal trainers as well as other employees in the facility.
  • Assisted in the development of new group exercise classes for increased member engagement.
  • Sold memberships and personal training sessions to new customers.
  • Assessed staff needs and offered assistance with checking in patrons during busy times.
  • Implemented new and creative exercise routines to keep participants motivated.
  • Enhanced trainee engagement through interactive workshops and hands-on activities.

Athletic Event Staff Member

Eastern Illinois University Athletics
08.2014 - 05.2015
  • Welcomed guests to events, checked invitations, and oversaw proper seating.
  • Monitored Gates and directed parking for sporting events.
  • Set up event facilities and equipment, cleaned areas, and organized supplies.
  • Assisted in the setup and breakdown of event equipment, contributing to efficient operations before and after each athletic contest.
  • Handled crowd control professionally, maintaining a safe environment for all event attendees and staff members.
  • Oversaw event operations to keep running smoothly.
  • Coordinated closely with fellow Athletic Event Staff Members to ensure seamless transitions between shifts or responsibilities throughout each event''s duration.

Sales Associate

Ashley Stewart
05.2011 - 01.2014
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
  • Stocked, tagged and displayed merchandise as required.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.

Fashion Expert/ Sales Associate

Join the Movement: Villa
05.2013 - 08.2013
  • Responsible for helping setup and stock brand new store locations that opened in Chicago.
  • Assisted in training new team members on product knowledge, sales techniques, and company policies to ensure consistent performance across the board.
  • Contributed to increased sales by creating eye-catching visual merchandising displays in retail environments.

Sales Associate

Citi Trends
05.2010 - 08.2010
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Assisted in conducting accurate physical inventory counts, resulting in improved stock management.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Interacted with guests in friendly and knowledgeable way.

Education

Kinesiology And Sports Studies - Exercise Science

Eastern Illinois University
Charleston, IL
05.2015

High School Diploma -

Rich South High School
Richton Park, IL
05-2010

Skills

  • Exceptional customer service
  • Cash handling and management
  • Stocking and receiving
  • Product knowledge
  • Quick learner
  • Computer skills
  • Multitasking and organization
  • Goal-oriented mindset
  • Attention to detail
  • Creative and resourceful
  • Flexible schedule

Activities

  • Track and Field, 10/11, 05/15, Middle Distance/ 800 Crew
  • American Red Cross CPR/AED Certification, 04/14, 04/16
  • Volunteer for the Annual Special Olympics

Certification

  • ServSafe Food Handler's Certification
  • Illinois Driver's License
  • State of Illinois BASSET Certificate

Timeline

Delivery Driver

Fed Ex Ground (Princess J Inc.)
10.2021 - 01.2023

Hospitality

Delta Sonic
05.2019 - Current

Cashier / Shift Lead- Retail Sales Position

Cracker Barrel Old Country Store
09.2015 - 05.2019

Intern

Melanie Fitness Center
05.2015 - 07.2015

Athletic Event Staff Member

Eastern Illinois University Athletics
08.2014 - 05.2015

Fashion Expert/ Sales Associate

Join the Movement: Villa
05.2013 - 08.2013

Sales Associate

Ashley Stewart
05.2011 - 01.2014

Sales Associate

Citi Trends
05.2010 - 08.2010

Kinesiology And Sports Studies - Exercise Science

Eastern Illinois University

High School Diploma -

Rich South High School

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Charmaine E. Arnold