Charmaine Freeman
New Orleans,LA
Summary
Highly motivated Financial Coordinator with proven success scheduling appointments and effectively communicating with various personalities. Smart, reliable and possessing extensive hands-on experience.
Overview
22
22
years of professional experience
Work History
Transplant Financial Coordinator
Tulane Medical Center
09.2022 - Current
- Managed daily financial functions in collaboration with insurance vendors, dialysis center and transplant nurse coordinators.
- Completed evaluations and listing entries, reconciliations and obtaining authorizations.
- Requested authorizations from insurance companies on same day as patient treatment for inpatient and outpatient.
- Contacted insurance carriers to discuss coverages and individual patient benefits.
- Explained insurance benefits, deductibles and co-payments to patients in clinic evaluation appointment.
- Preparing selection committee notes and processing authorizations for patients as needed.
Transplant Customer Service Coordinator
Tulane Medical Center
04.2021 - 09.2022
- Oversaw appointment scheduling and itinerary coordination for both liver disease management and transplant patients
- Helped large volume of patients every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Collaborated with cross-functional teams to schedule procedures and surgeries.
- Responded to customer calls and emails to answer questions about scheduled and rescheduling appointments.
- Proven ability to learn quickly and adapt to new situations.
Quality Control Auditor
CINTAS, Professional Uniform And Facility Services
01.2017 - 05.2020
- Reviewed work instructions and production strategies to verify compliance with established standards.
- Collaborated with cross-functional teams to develop more efficient quality control protocols, reducing waste and boosting productivity.
- Inspected work areas regularly to identify safety practices, quality control procedures and worker actions in need of improvement.
- Inspected items and compared against standards to meet regulatory requirements.
- Streamlined audit procedures by implementing new data collection methods and tools.
- Reported problems and concerns to management.
Store Manager
Hancock Fabrics
07.2015 - 08.2016
- Assisted with hiring, training and mentoring new staff members.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
District Training Store Manager
Anna's Linens
08.2002 - 08.2015
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Championed a culture of continuous improvement, encouraging employees to actively seek ways to enhance customer experiences and drive store success.
- Served as liaison between corporate headquarters and district stores, effectively communicating updates regarding policy changes or company initiatives affecting daily operations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Reduced employee turnover by creating a supportive work environment focused on growth and development opportunities.
- Mentored and developed future leaders within the company through targeted coaching sessions, fostering career advancement opportunities.
Education
High School Diploma -
Marion Abramson Senior High School
New Orleans, LA05.2002
Skills
- Staff Development and Training
- Procedure Development
- Workflow Optimization
- Customer Service
Timeline
Transplant Financial Coordinator
Tulane Medical Center
09.2022 - Current
Transplant Customer Service Coordinator
Tulane Medical Center
04.2021 - 09.2022
Quality Control Auditor
CINTAS, Professional Uniform And Facility Services
01.2017 - 05.2020
Store Manager
Hancock Fabrics
07.2015 - 08.2016
District Training Store Manager
Anna's Linens
08.2002 - 08.2015
High School Diploma -
Marion Abramson Senior High School