Charmaine Gardner

• Analyzed airline rules, regulations and tariffs and discussed international fare construction and visa and passport requirements with clients.
• Used company tools and systems to complete requests.
• Responded promptly to clients regarding visa, passport and security inquiries.
• Reviewed team sales, itineraries and packages to verify compliance with travel regulations and internal policies.
• Communicated travel policies to clients and collaborated with preferred vendors to maximize company profit.
• Responded immediately to clients' questions, issues and complaints and found effective solutions when required.
• Participated in travel seminars and remained up-to-date on market trends.
• Automated office operations to manage client correspondence, record tracking and data communications.

• Organized corporate luncheons, dinners, conferences and special events.
• Directed florists, photographers, musicians, officiants and ceremony participants during pre-ceremony, ceremony and post-ceremony events.
• Maintained close communication with clients to mitigate service issues.
• Assessed events planning services and related costs.
• Designed contracts, collected fees and booked venues for events.
• Organized event logistics, such as scheduling, budget development and management, staffing and communicating with clients in regards to event needs.
• Networked to obtain potential event sponsors.

• Facilitated smooth service delivery and followed up after sales to offer additional support and capitalize on cross-selling opportunities.
• Nurtured customer relationships with positive, knowledgeable support for sales and service needs.
• Worked closely with leadership team to develop and implement effective marketing strategies.
• Penetrated new accounts and connected closely with decision-makers to close deals.

The Sales Support Administrator will be responsible for supporting sales office operations in the local branch office. This position plays a key role in driving the success of our key principle of helping our agents live exceptional lives. The Sales Support Administrator will provide support in a variety of ways to our agents, including, but not limited to, training and support on company sales tools, acting as a liaison with our different departments and business partners, general administrative and other customer service duties as assigned.

Administrative: Responsible for a supporting variety of administrative tasks within the offices when providing backup coverage. This may include data entry, handling earnest money (checks), scanning documents, following up with agents or staff when there are missing items or changes, ordering signs, etc.

Agent Onboarding & Support: Key support for the agent onboarding process. This includes data entry, comprehensive knowledge of company tools (particularly agent business related), Office Orientations, DORA, basic social media support and troubleshooting on company provided tools.

• Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
• Increased annual profit by streamlining processes and improving staff knowledge of optimal procedures.
• Motivated and led team members to work together to achieve targets.
• Encouraged, trained and disciplined employees to maximize performance.
• Strategized long-term business needs while generating guest relations feedback for process improvements.
• Worked with management to plan and implement special events to boost customer numbers and profits.
• Created professional sales presentations to creatively communicate product quality and market comparisons.
• Identified customer needs and delivered relevant product solutions and promotions
• Identified customer needs and delivered relevant product solutions and promotions.