Charmaine Grant
Camden,NJ
Summary
To obtain a position where past and current experiences are utilized and an opportunity for growth within the company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
4
4
years of post-secondary education
Work History
Learning Ambassador
Amazon PCF
Paulsboro, NJ
09.2017 - Current
- Supported interaction between 100 associates' during group work activities using guided conversation.
- Created, collected, and recorded data on associates progress to determine next steps for student success.
- Offered feedback to other providers to effectively address associates' needs.
Solution Center Associate
Quality Corner (PG)
Paulsboro, NJ
09.2017 - Current
- Set up classroom equipment and organized activities.
- Reinforced travel and mobility skills for associates developing greater independence.
- Collaborated with others to support associates independence, empowerment and learning. Worked with young associates with challenging behaviors
- Provided instruction and support under management supervision.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Volunteered to help with special projects of varying degrees of complexity.
- Trained and supervised employees on office policies and procedures.
Teacher's Assistant
THE MARTHA F. WILSON EARLY CHILDHOOD DEVELOPMENT CENTER
Camden, NJ
11.2023 - Current
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supported student physical, mental, and social development using classroom games and activities.
- Incorporated multiple types of teaching strategies into classroom.
- Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
- Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
- Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
- Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
- Fostered student curiosity and interest through creative hands-on activities.
- Maintained safety and security by overseeing students in recess environments.
- Handed out classroom materials, like pencils, paper, and crayons.
Warehouse Associate
Amazon
Paulsboro, NJ
09.2017 - Current
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Worked safely around moving machinery.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Checked packages and merchandise for damage and notified vendors.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Performed inventory control, such as counting, and stocking merchandise.
Shift Lead
Hess Express
Camden, NJ
11.2010 - 06.2014
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
- Kept employees operating productively and working on task to meet business and customer needs.
- Responded to and resolved customer questions and concerns.
- Completed store opening and closing procedures and balanced tills
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Helped store management meet standards of service and quality in daily operations.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Maintained safe working environment by observing safety procedures, policies and regulations.
- Completed performance valuations to identify weakness and develop improvement strategies.
- Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Gas Attendant
Hess Express
Camden, NJ
11.2010 - 06.2014
- Maintained inventory of all saleable items.
- Pumped gas for guests and took payments.
- Facilitated sales of services and goods.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Maintained clean and orderly work station.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Cleaned up gas and other spills in accordance with spill procedures.
- Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
- Promoted special offers and discounts to customers to maximize sales.
- Created attractive merchandise displays to entice customers to make purchases.
- Monitored fuel levels in tanks, taking note of tanks due for refills.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Followed safety protocols while working, avoiding accidents and injuries.
- Trained and mentored new employees on company procedures and safety protocols.
- Checked tools and equipment to prevent accidents and injuries.
- Removed safety hazards, soiled items, and trash from customer areas.
- Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
- Confirmed excellent customer service by quickly resolving customer concerns.
Customer Service Rep.
McDonald Restaurant
Pennsauken, NJ
06.2009 - 11.2010
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Processed customer service orders promptly to increase customer satisfaction
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered prompt service to prioritize customer needs.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Bachelor of Science - Digital Communications And Media
Full Sail University
Winter Park, FL 03.2018 - 10.2021
General Studies: High School Diploma - General Studies
Camden High School
Camden, NJ 09.2006 - 05.2010
Skills
Materials Preparation
Classroom Management
Attendance Monitoring
Field Trips
Early Childhood Education
Student and Parent Relations
Small Group Instruction
CPR and First Aid
Excel
Student Health and Safety
Verbal and Written Communication
Strengths Skills
- Accuracy
- Microsoft Office
- Auditing
- Microsoft Outlook
- Customer Service
- Microsoft Excel
- Detail Oriented
- Excellent Communication Skills
- Type 50 wpm
- Fast Learner
- Fast-Paced
- Work Well Under Pressure
Timeline
Teacher's Assistant
THE MARTHA F. WILSON EARLY CHILDHOOD DEVELOPMENT CENTER
11.2023 - Current
Bachelor of Science - Digital Communications And Media
Full Sail University
03.2018 - 10.2021
Learning Ambassador
Amazon PCF
09.2017 - Current
Solution Center Associate
Quality Corner (PG)
09.2017 - Current
Warehouse Associate
Amazon
09.2017 - Current
Shift Lead
Hess Express
11.2010 - 06.2014
Gas Attendant
Hess Express
11.2010 - 06.2014
Customer Service Rep.
McDonald Restaurant
06.2009 - 11.2010
General Studies: High School Diploma - General Studies
Camden High School
09.2006 - 05.2010