Summary
Overview
Work History
Education
Skills
Strengths Skills
Timeline
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Charmaine Grant

Camden,NJ

Summary

To obtain a position where past and current experiences are utilized and an opportunity for growth within the company. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience
4
4
years of post-secondary education

Work History

Learning Ambassador

Amazon PCF
Paulsboro, NJ
09.2017 - Current
  • Supported interaction between 100 associates' during group work activities using guided conversation.
  • Created, collected, and recorded data on associates progress to determine next steps for student success.
  • Offered feedback to other providers to effectively address associates' needs.

Solution Center Associate

Quality Corner (PG)
Paulsboro, NJ
09.2017 - Current
  • Set up classroom equipment and organized activities.
  • Reinforced travel and mobility skills for associates developing greater independence.
  • Collaborated with others to support associates independence, empowerment and learning. Worked with young associates with challenging behaviors
  • Provided instruction and support under management supervision.
  • Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
  • Completed daily logs for management review.
  • Increased customer service success rates by quickly resolving issues.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Trained and supervised employees on office policies and procedures.

Teacher's Assistant

THE MARTHA F. WILSON EARLY CHILDHOOD DEVELOPMENT CENTER
Camden, NJ
11.2023 - Current
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Incorporated multiple types of teaching strategies into classroom.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Maintained safety and security by overseeing students in recess environments.
  • Handed out classroom materials, like pencils, paper, and crayons.

Warehouse Associate

Amazon
Paulsboro, NJ
09.2017 - Current
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Checked packages and merchandise for damage and notified vendors.
  • Worked safely around moving machinery.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Checked packages and merchandise for damage and notified vendors.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Assembled orders and packed items for shipment, conveying orders to shipping personnel.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Performed inventory control, such as counting, and stocking merchandise.

Shift Lead

Hess Express
Camden, NJ
11.2010 - 06.2014
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Responded to and resolved customer questions and concerns.
  • Completed store opening and closing procedures and balanced tills
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Helped store management meet standards of service and quality in daily operations.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Maintained safe working environment by observing safety procedures, policies and regulations.
  • Completed performance valuations to identify weakness and develop improvement strategies.
  • Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Gas Attendant

Hess Express
Camden, NJ
11.2010 - 06.2014
  • Maintained inventory of all saleable items.
  • Pumped gas for guests and took payments.
  • Facilitated sales of services and goods.
  • Checked customer identification for alcohol, cigarette, and lottery sales.
  • Maintained clean and orderly work station.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Built trustful relationships with customers to encourage return visits.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Offered assistance to customers unfamiliar with fueling vehicles, demonstrating appropriate measures for pumping gas.
  • Promoted special offers and discounts to customers to maximize sales.
  • Created attractive merchandise displays to entice customers to make purchases.
  • Monitored fuel levels in tanks, taking note of tanks due for refills.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Followed safety protocols while working, avoiding accidents and injuries.
  • Trained and mentored new employees on company procedures and safety protocols.
  • Checked tools and equipment to prevent accidents and injuries.
  • Removed safety hazards, soiled items, and trash from customer areas.
  • Refilled automobiles and vehicles with appropriate levels of fluids and lubricants.
  • Confirmed excellent customer service by quickly resolving customer concerns.

Customer Service Rep.

McDonald Restaurant
Pennsauken, NJ
06.2009 - 11.2010
  • Answered constant flow of customer calls with minimal wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Processed customer service orders promptly to increase customer satisfaction
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Delivered prompt service to prioritize customer needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Education

Bachelor of Science - Digital Communications And Media

Full Sail University
Winter Park, FL
03.2018 - 10.2021

General Studies: High School Diploma - General Studies

Camden High School
Camden, NJ
09.2006 - 2010.05

Skills

Materials Preparation

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Strengths Skills

  • Accuracy
  • Microsoft Office
  • Auditing
  • Microsoft Outlook
  • Customer Service
  • Microsoft Excel
  • Detail Oriented
  • Excellent Communication Skills
  • Type 50 wpm
  • Fast Learner
  • Fast-Paced
  • Work Well Under Pressure

Timeline

Teacher's Assistant

THE MARTHA F. WILSON EARLY CHILDHOOD DEVELOPMENT CENTER
11.2023 - Current

Bachelor of Science - Digital Communications And Media

Full Sail University
03.2018 - 10.2021

Learning Ambassador

Amazon PCF
09.2017 - Current

Solution Center Associate

Quality Corner (PG)
09.2017 - Current

Warehouse Associate

Amazon
09.2017 - Current

Shift Lead

Hess Express
11.2010 - 06.2014

Gas Attendant

Hess Express
11.2010 - 06.2014

Customer Service Rep.

McDonald Restaurant
06.2009 - 11.2010

General Studies: High School Diploma - General Studies

Camden High School
09.2006 - 2010.05

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Charmaine Grant