Job Search Status
Open to workDesired start date: 2 weeks notice
Open To Work
Charmaine Green
NY
Work Preference
Summary
Result driven Client Service and HR professional with 8+ years in home care operations , staffing and employee relations. Proven ability to manage client case loads, coordinate scheduling , support recruitment, and ensure compliance with delivering high-quality service . Strong background in team leadership, payroll, and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Client Services Manager
Caring People Home Care
Jericho, NY
02.2021 - Current
- Manage Caseloads and ensure high-quality service delivery
- Oversee hiring, onboarding, and compliance for staff
- coordinate daily scheduling for aides and clinical teams
- Supervise and Mentor Client service Associates
- Partner with leadership to improve service efficiency and client satisfaction
HR Assistant
South Shore Association for Independent Living (S.A.I.L)
Baldwin, NY
10.2018 - 01.2021
- Assists with the onboarding and new hire process including conducting orientation.
- Performs customer service functions by answering employee requests and questions.
- Collects and verifies I-9 documents and maintains active & inactive binders current.
- Submits online requests for new employee background checks.
- Conducts benefits enrollments for new employees.
- Tracks and updates, as needed. Follows up on all mandatory documents, payroll changes, position control, and status changes. Data- entry into system, and monitors accordingly.
- Reconciles monthly benefit bills/statements, auditing any changes or corrections. Assist with monthly benefit enrollment, verifying information is accurate and correct.
- Assists with recruitment efforts relative to hiring of job applicants. Including phone screening, interview process, reference checks, credential verification, and all required documentation prior to hire.
- Assists with processing of terminations/employee departures including scheduling exit interviews.
- Maintains employee confidence and protects operations by keeping Human Resource information confidential.
- Provides back-up payroll processing support to the Payroll Administrator/Finance department
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Scheduling Specialist Supervisor
Humana at Home/Senior Bridge
New York, NY
07.2015 - 12.2018
- Interview prospective candidates for Home Health Aide positions
- Ensures that all required pre-employment documentation is completed by prospective candidates
- Schedule, coordinate and perform administrative portion of orientation for approved candidates
- Ensures that requests for homecare services are filled promptly, and scheduled in a timely manner
- Ensure that homecare schedules and templates are complete and accurate
- Assist clinical managers with evaluations and counseling of Home Health Aides
- Correct and document any timesheet discrepancies
- Review all schedules daily in preparation for payroll, and billing
- Process payroll on a weekly basis
- Responsible for reporting and the resolution of complaints made by clients and/or family members
- Answer multiple phone lines
Education
BBA - Business Administration
DeVry University
New York, NY06.2009
Skills
- Proficient in Microsoft Office
- Advanced Excel proficiency
- Email management
- Presentation design
- Data access management
- Client relationships
- Staff training
- Team development
Timeline
Client Services Manager
Caring People Home Care
02.2021 - Current
HR Assistant
South Shore Association for Independent Living (S.A.I.L)
10.2018 - 01.2021
Scheduling Specialist Supervisor
Humana at Home/Senior Bridge
07.2015 - 12.2018
BBA - Business Administration
DeVry University