Summary
Overview
Work History
Education
Skills
Timeline
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Charmaine Green

NY

Summary

Experienced professional seeking a career-oriented position with a company that values knowledge and skills, offering opportunities for professional growth. Passionate about contributing to a dynamic team environment and making a meaningful impact within the organization.

Overview

10
10
years of professional experience

Work History

Client Services Manager

Caring People Home Care
02.2021 - Current
  • The Client Services Manager is responsible for the servicing and growth of his/her caseload. This includes hiring and maintaining the compliance of our staff and handling the day-to-day scheduling of the aides and clinical staff shifts.
  • Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
  • Collaborated with cross-functional teams to ensure timely delivery of projects, meeting or exceeding client expectations.

HR Assistant

South Shore Association for Independent Living (S.A.I.L)
10.2018 - 01.2021
  • Assists with the onboarding and new hire process including conducting orientation.
  • Performs customer service functions by answering employee requests and questions.
  • Collects and verifies I-9 documents and maintains active & inactive binders current.
  • Submits online requests for new employee background checks.
  • Conducts benefits enrollments for new employees.
  • Tracks and updates, as needed. Follows up on all mandatory documents, payroll changes, position control, and status changes. Data- entry into system, and monitors accordingly.
  • Reconciles monthly benefit bills/statements, auditing any changes or corrections. Assist with monthly benefit enrollment, verifying information is accurate and correct.
  • Assists with recruitment efforts relative to hiring of job applicants. Including phone screening, interview process, reference checks, credential verification, and all required documentation prior to hire.
  • Assists with processing of terminations/employee departures including scheduling exit interviews.
  • Maintains employee confidence and protects operations by keeping Human Resource information confidential.
  • Provides back-up payroll processing support to the Payroll Administrator/Finance department
  • Filed paperwork, sorted, and delivered mail and maintained office organization.

Scheduling Specialist Supervisor

Humana at Home/Senior Bridge
07.2015 - 12.2018
  • Interview prospective candidates for Home Health Aide positions
  • Ensures that all required pre-employment documentation is completed by prospective candidates
  • Schedule, coordinate and perform administrative portion of orientation for approved candidates
  • Ensures that requests for homecare services are filled promptly, and scheduled in a timely manner
  • Ensure that homecare schedules and templates are complete and accurate
  • Assist clinical managers with evaluations and counseling of Home Health Aides
  • Correct and document any timesheet discrepancies
  • Review all schedules daily in preparation for payroll, and billing
  • Process payroll on a weekly basis
  • Responsible for reporting and the resolution of complaints made by clients and/or family members
  • Answer multiple phone lines

Education

BBA - Business Administration

DeVry University
New York, NY
06.2009

Skills

  • Proficient in Microsoft Office
  • Advanced Excel proficiency
  • Email management
  • Presentation design
  • Data access management
  • Client relationships
  • Staff training
  • Team development

Timeline

Client Services Manager

Caring People Home Care
02.2021 - Current

HR Assistant

South Shore Association for Independent Living (S.A.I.L)
10.2018 - 01.2021

Scheduling Specialist Supervisor

Humana at Home/Senior Bridge
07.2015 - 12.2018

BBA - Business Administration

DeVry University

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Charmaine Green