Charmaine Griffith
Brockton,MA
Summary
Reliable, hardworking professional Medical Assistant with exceptional clinical skills and understanding of quality patient care. Strong communicator with an analytical and meticulous approach of meeting the demands of a high volume medical-facility. Promoting effective organizational and communication skills. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Medical Assistant to the Medical Director BPP
Brigham's & Women's Hospital
Boston, MA
11.2022 - Current
- Performed basic laboratory tests such as urinalysis and blood glucose levels under direct supervision of a physician or registered nurse.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Organized charts, documents and supplies to maintain team productivity.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Administered injections and treatments as directed by the physician.
- Assists in orientation of new staff and serves as a resource to float staff on your unit.
- Adapts to changing patient and unit needs, including but not limited to offering assistance to other team members, floating, adjusting assignments, and running unit/patient errands when requested or needed.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Participates in ongoing educational activities to maintain competency and update requisite skills in his/her area of responsibilities; maintains accurate annual educational record.
Senior Resident Assistant Overnight - Weekends
Heights Crossing Assistant Living
Brockton, MA
09.2019 - Current
- Supervised medication administration, personal hygiene and other activities of daily living.
- Maintained clean and well-organized environment to promote residents happiness and safety.
- Assess and transfer to Hospital as needed for medical treatment.
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed.
- Completed daily resident welfare checks and coordinated with facility staff to meet all resident needs.
- Fostered relationships with residents and worked with new residents to optimize acclimation and ease transition to new living environment.
- Facilitated best care by developing strong and trusting rapport with residents.
- Training of New Resident Care recruits including personal and group development.
- Update morning charge nurse of any overnight deaths or hospitals transfers.
Clinical Assistant II
Dana-Farber
Boston, MA
06.2022 - 11.2022
- Ensures proper patient identification and maintains patient safety, privacy, confidentiality and follows guidelines under HIPAA.
- Obtains and records vital signs, pain screens, weights and heights accurately into Electronic Medical Records (EMR).
- Reports changes and/or abnormalities in vital signs; findings that are outside of defined parameters; and changes in patient’s conditions to the nursing/medical staff in a timely manner.
- Obtains specimens (urine, stool, sputum, etc.) and ensures accurate labeling in presence of patient. Instructs patients/family members in collecting specimens.
- Performs phlebotomy and EKG as applicable and is competent in the two patient identifier practice.
- Preceptor for New Employees
- Assists with disease center specific procedural needs as applicable.
- Transports patients, medical records, specimens, blood components, equipment and supplies in accordance with Institute policy.
- Ensures that all patients on schedule are accounted for and communicate with providers/patients and colleagues as to approximate wait times.
- May be required to assist with research specific patient data entry as required.
- Assures that all clinical areas have an adequate stock of medical supplies, equipment, and forms.
- Assist with medical record preparation.
- Properly cleans and maintains equipment and patient care environment.
- Maintains a working knowledge of current computer systems used in clinical areas.
- Understands and utilizes the telephone/pager systems, including text paging staff, call system and emergency response system.
- Provides proactive instruction and time expectations to patient and family.
- Communicates patient and family status difficulties and concerns to appropriate staff.
- Attends mandatory training and education sessions, completes mandatory annual competency assessments and follows Institute policies.
- Accepts additional responsibilities based on the changing needs of patients, families, staff and unit.
Lead Clinical Assistant -Otolaryngology
Beth Israel Deaconess Medical Center
Boston, MA
09.2021 - 05.2022
- Interacted closely with practitioners, nurses and patients and used effective interpersonal, active listening and communication skills.
- Educated patients about medications, procedures and physician's instructions.
- Assisted with biopsies, injections and aspirations based on treatment requirements.
- Collected information to aid physicians in treating patients' needs.
- Transported medicinal drugs and prescribed patient care aids as appropriate.
- Ordering of Medical supplies for clinic\
- Supervised Clinical staff of Medical Assistants, delivering consistent coaching and mentoring to improve job efficiency and daily operational activities.
- Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time.
Promoted - Lead Clinical Coordinator
New England Baptist Hospital
Boston, MA
02.2019 - 04.2021
- Introduced new departmental policies and oriented staff to facilitate adoption of changes.
- Interviewed applicants and made recommendations for new hires.
- Coordinated weekly work schedules for all Clinical staff.
- Administered medications and various vaccines and performed in-office labs and tests.
- Monitored quality assurance program to improve performance and maintain high standards of care.
- Improved medical equipment competencies and care best practices through various ongoing learning options.
- Monitored proper clinical area appearance, sterilization and restocking by creating daily, weekly and monthly assistant tasks lists.
- Initiated training and education programs for supporting Medical Assistant staff.
- Headed clinical team to devise and implement cost saving best practices in reducing Laboratory Needle cost by 75% cost in re-training hospital phlebotomists in using straight needles vs butterfly needles.
- Supervised Clinical staff of Medical Assistants, delivering consistent coaching and mentoring to improve job efficiency and daily operational activities.
- Coordinated delivery of exceptional patient care by evaluating workflows and facilitating positive changes.
- Implemented new hire training to further develop skills and initiate discussions on task prioritization.
- Managed patient flow and directed nurses and doctors to ensure medical assignments are completed on time.
Promoted - Lead Medical Assistant
New England Baptist Hospital - NEBMA
Boston, Massachusetts
09.2017 - 02.2019
- Assisted doctors with minor surgeries and non-invasive procedures.
- Developed and implemented improvements to New staff training manual.
- Accurately recorded and reported test results according to established protocols.
- Interpreted and communicated new or revised policies to staff.
- Performed monthly inventory and maintained office and medical supply counts.
- Identified process improvements in the day-to-day functioning of the department.
- Routinely collaborated with department managers to correct problems and improve services.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Followed all principles of asepsis and infection control to meet patient safety guidelines.
- Educated patients about medications, procedures and physician's instructions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and external laboratory analysis.
- Supervised, trained and coached team of medical assistants.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
Multi Discipline Medical Assistant
New England Baptist Hospital - NEBMA
Boston, MA
02.2017 - 09.2017
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Followed principles of asepsis and infection control to meet patient safety guidelines.
- Labeled and completed lab requisitions using ICD and CPT coding.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Organized charts, documents and supplies to maintain team productivity.
- Secured patient information and maintained patient confidence by completing and safeguarding medical records.
- Assessed, documented and monitored vital signs for patients within outpatient setting.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
- Conducted insurance verification and pre-certification and pre-authorization functions.
Ambulatory Medical Assistant
New England Baptist Hospital - Radiology
Boston, MA
02.2015 - 02.2017
- Prepared patients for X-rays, Fluoroscopy exams and other special procedures.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Cross train in multiple departments throughout the hospital
- Cover off-campus locations with high volume patient population.
- Retrieving images from the image service center, obtaining appropriate release forms, etc., as needed.
- Responsible for uploading of images to the Radiology Department image viewing system for physician viewing during visits/procedures.
- Prepares diagnostic reports for distribution for onsite and offsite physician's.
- Proactively communicate appointment delays at the point of check-in.
- Schedules/Reschedules/Cancels and same day appointment request following all associated policies.
- Distributes current daily schedules
- Prepares patient visit packets with all appropriate paperwork for patient check-in
- Monitors future resource schedules; ensuring all pertinent information is obtained for the scheduled patient visit prior to patient arrival – Including, but not limited to: complete physician orders, prior-authorization
- Obtain vital signs and complete discharge instructions with patients prior to procedures.
Internship - Medical Assistant
South Shore Internal Medicine Associates
Milton, Massachusetts
09.2014 - 10.2014
- Charted all patient services in records with high accuracy.
- Corresponded with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Assisted physicians by preparing patients for procedures, EKGs, phlebotomy, glucose testing and pulmonary function tests.
- Prepared clinic's patient records accurately using E-Clinical Works and implemented updates whenever data changed.
- Monitored patient stability by checking vital signs and weight.
- Phlebotomy
- Escorted patients to examination rooms and documented medical histories.
Customer Service Manager
Envision Solutions Limited
KIngston, Jamaica
02.2000 - 03.2012
- Organized billing and invoice data and prepared accounts receivable and expected revenue reports for Financial Controllers.
- Developed a strong knowledge of computer hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Enhanced customer service procedures and policies to improve support structures company-wide and boost customer satisfaction.
- Supported operational improvements and resolution of problems to deliver top-notch customer service.
- Set clear expectations and helped employees pursue optimal paths for achieving monthly targets.
- Upheld strict quality control policies and procedures during customer interactions.
- Secured client retention by driving service and product benefits, features and recommendations around clients' needs.
- Interviewed, hired and trained new quality-focused customer service representatives.
- Implemented training workshop for all new employees to ensure continued quality of customer service.
Education
Diploma - Medical Assisting
Lincoln Technical Institute
11.2014
Skills
- Multidisciplinary team collaboration
- Analytical decision-making skills
- Electrocardiography (EKG)
- Team management and supervision
- Wound care and irrigation
- Documentation procedures expert
- HIPAA compliance
- Inventory Management
- Top-Notch Computer skills
- Problem-solver
- BLS certified
- Setup VNA Services/Home Care
- Prior Authorization
- Proficient Specimen Collection
- IV drug therapy Management
- PICC Line Removal
- Injections - SC/IM/ID
- Proficient Phlebotomist
- Proficient Clinical Procedures
- Multitasking
- Supervision & leadership Skills
- People skills
- Good work ethic
- Planning & organizing
- Knowledgeable in EPIC and E-Clinical works Software application
Certification
- Registered Medical Assistant - American Medical Technologist
- Certify Phlebotomy Technician - National Health Career
Timeline
Medical Assistant to the Medical Director BPP
Brigham's & Women's Hospital
11.2022 - Current
Clinical Assistant II
Dana-Farber
06.2022 - 11.2022
Lead Clinical Assistant -Otolaryngology
Beth Israel Deaconess Medical Center
09.2021 - 05.2022
Senior Resident Assistant Overnight - Weekends
Heights Crossing Assistant Living
09.2019 - Current
Promoted - Lead Clinical Coordinator
New England Baptist Hospital
02.2019 - 04.2021
Promoted - Lead Medical Assistant
New England Baptist Hospital - NEBMA
09.2017 - 02.2019
Multi Discipline Medical Assistant
New England Baptist Hospital - NEBMA
02.2017 - 09.2017
Ambulatory Medical Assistant
New England Baptist Hospital - Radiology
02.2015 - 02.2017
Internship - Medical Assistant
South Shore Internal Medicine Associates
09.2014 - 10.2014
Customer Service Manager
Envision Solutions Limited
02.2000 - 03.2012
Diploma - Medical Assisting
Lincoln Technical Institute
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