Charmaine Henderson
Dallas
Summary
Results-oriented individual with a passion for continuously giving great customer service. With a passion of learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Skilled customer service associate with background in overseeing production processes, ensuring efficiency and compliance with industry standards. Strengths include problem solving, and proficiency in quality control measures. Previous work experience demonstrates substantial contribution to meeting project deadlines and improving overall productivity.
Overview
10
10
years of professional experience
Work History
Shipping Clerk/quality assembly/warehouse picker/packer
EXPRESS EMPLOYMENT
12.2022 - 12.2023
- My job duties were providing customer service in shipping and receiving
- I handled incoming and outgoing packages in a warehouse
- Job duties include tracking inventory, keeping accurate records, packaging and weighing items, printing shipping labels and postage, inspecting goods received for damage, and distributing products to other departments
- I also picked parts that needed to be shipped out of the kardex machine
- I made sure quality passed before packing and shipping.
Juvenile Correctional officer
Texas Juvenile Justice Department
07.2022 - 11.2022
- Provided great care and supervision and direct care for youth in a residential correctional facility
- I worked to help youth to achieve progress in learning and applying methods to identify and manage reactions to stress and trauma and react in more socially appropriate ways
- I used appropriate intervention methods in response to behavioral issues that seek to aid in learning and correcting behavior
- Maintained a consistent effort to ensure safe environments and employs security measures when youth, staff, or others are in danger.
Solar Panel Technician
AL ELECTRICAL SOLUTIONS LLC
01.2022 - 08.2022
- Inspected and tested solar panel systems for proper operation.
- Conducted maintenance on solar panel systems, including cleaning panels, replacing parts, and tightening connections.
- Repaired faulty components in existing solar panel systems.
- Created reports detailing installation and repair procedures performed on each job site.
Receiving/Transportation Clerk
Hello Fresh
09.2021 - 01.2022
- As a transportation clerk gave great customer service and I helped drivers check in with intake paperwork
- I answered their questions and made their whole process at the warehouse from start to finish as smooth as possible
- I oversaw the loading and unloading of shipments, and could be required to work with the accounting department to verify inventory and collect dues.
coach Bus Driver
Kerrville Bus Company MegaBus
06.2018 - 07.2020
- Attentive to customers needs and traffic and weather conditions, while staying on schedule and ensuring the safety of passengers
- Ensured that the coach vehicles are operating properly each day by testing brakes, tires and other components
- I was also responsible for maintaining a safe environment within the bus by enforcing rules of conduct, and responding to emergencies.
Correctional Officer
Texas Department of Criminal Justice
10.2015 - 07.2017
- Oversaw 216 inmates in a correctional residential facility setting, conducted routine and emergency headcount counts
- Directed the activities of inmate crews working on maintenance, operations, farming and construction projects
- Inspected work sites and crew trucks for contraband, cleanliness.
Detention Officer
Harris County Sheriff Office
03.2014 - 02.2016
- Gave great customer service
- Oversaw 100 inmates in a correctional residential facility setting.
- Conducted routine and emergency head counts
- Directed the activities of inmate crews working on maintenance, operations, farming and construction projects
- Inspected work sites and crew trucks for contraband, cleanliness and safety.
Education
Diploma -
Cy Fair High School
06.2011
Skills
- Fast learner
- Ability to communicate well both to customers
- strong, engaging interpersonal and persuasion skills
- Real team player
- Pays attention to detail
- Can work under pressure
- Attention to Detail
- Professionalism
- Multitasking
- Task Prioritization
- Problem-Solving
- Active Listening
References
- Jazzmine Enard, Former coworker/Harris County, 346-435-8519
- Ashley Allen, Former coworker/TJJD, 979-525-6585
- Amber Washington, Former coworker/TJJD, 979-388-8176
Contact
Dallas, Texas 75206
Timeline
Shipping Clerk/quality assembly/warehouse picker/packer
EXPRESS EMPLOYMENT
12.2022 - 12.2023
Juvenile Correctional officer
Texas Juvenile Justice Department
07.2022 - 11.2022
Solar Panel Technician
AL ELECTRICAL SOLUTIONS LLC
01.2022 - 08.2022
Receiving/Transportation Clerk
Hello Fresh
09.2021 - 01.2022
coach Bus Driver
Kerrville Bus Company MegaBus
06.2018 - 07.2020
Correctional Officer
Texas Department of Criminal Justice
10.2015 - 07.2017
Detention Officer
Harris County Sheriff Office
03.2014 - 02.2016
Diploma -
Cy Fair High School
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