Summary
Overview
Work History
Education
Skills
Timeline
ResearchAssistant

Charmaine Hollingshead

Hayward,CA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work History

Assistant Manager

Famous Footwear
08.2005 - 02.2014
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Established and optimized schedules to keep coverage and service in line with forecasted demands.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.

Merchandise Associate

Macy's
08.2005 - 02.2014
  • Established strong vendor relationships to maintain and support business.
  • Monitored inventory levels and kept adequate stock in product displays on sales floor.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Collaborated with store managers to devise store layouts and establish aesthetic appeal.
  • Created attractive displays to promote items.
  • Transported merchandise to sales floor and restocked shelves, racks and bins.

Store Manager

Famous Footwear
02.2014 - 02.2022
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Analyzed and interpreted store trends to facilitate planning.
  • Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
  • Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Coached sales associates on product knowledge by using wide variety of training tools.
  • Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
  • Supervised guests at front counter, answering questions regarding products.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge and service requirements.
  • Managed inventory control, cash control and store opening and closing procedures.

Office Assistant

Guaranteed Marketing Services
01.2000 - 02.2005
  • Delivered clerical support by handling range of routine and special requirements.
  • Interacted with customers by phone, email, or in-person to provide information.
  • Completed clerical tasks such as filing, copying, and distributing mail.
  • Ordered office supplies and kept office stocked with needed resources to operate smoothly.
  • Input data into spreadsheets and databases.
  • Reviewed files, records and other documents to obtain information to respond to requests.

Education

Doctor Of Dental Medicine -

Centro Escolar University
Manila, Philippines
03.1996

Skills

  • Store Opening and Closing Procedures
  • Accurate Cash Handling
  • Customer Service
  • Time Management
  • Merchandising
  • Inventory Tracking and Management
  • Store Displays
  • Positive and Friendly
  • Documentation

Timeline

Store Manager

Famous Footwear
02.2014 - 02.2022

Assistant Manager

Famous Footwear
08.2005 - 02.2014

Merchandise Associate

Macy's
08.2005 - 02.2014

Office Assistant

Guaranteed Marketing Services
01.2000 - 02.2005

Doctor Of Dental Medicine -

Centro Escolar University

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Charmaine Hollingshead