Charmaine Houston
NC
Summary
Dependable leader with exceptional problem-solving abilities and 15 years of experience in crisis intervention, motivational interviewing, group therapy, and working in maltreatment settings. Expertise in interviewing children and families, conducting psychosocial assessments, and engaging patients' families with the interdisciplinary team during discharge. Extensive experience in court, providing testimonies and advocating for clients. Detail-oriented approach and conflict resolution skills. Master's level social worker eager to contribute to the improvement of marginalized individuals and communities.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Social Worker, LCSW
Aya Healthcare
08.2024 - 11.2024
- Provide ongoing assessment and formulation of the patient's needs to update the patient's care plan, including responsibility for the timely completion of a Treatment Plan that will satisfy clinical and regulatory requirements
- Provide clinical services to patients as appropriate, according to the patient's age
- Provide clinical services to family members, as indicated
- Coordinate the delivery of services by the patient's multidisciplinary treatment team
- Act as primary liaison with family and significant others, referrers, community agencies, and professionals to develop a timely and comprehensive discharge plan that includes access to patient services, where appropriate
- Collaborate with the Utilization Manager to manage the patient's care clinically and fiscally soundly; where applicable, be the designated contact with managed care organizations
- Ensure the timely completion of all documentation and other required paperwork to facilitate the patient evaluation, transition, and billing (e.g., treatment plans, progress notes, discharge summaries, psychosocial Assessment, signed releases, patient care referral forms, etc.)
Social Worker, LCSW
Aya Healthcare
04.2024 - 07.2024
- Provide ongoing assessment and formulation of the patient's needs to update the patient's care plan, including responsibility for the timely completion of a Treatment Plan that will satisfy clinical and regulatory requirements
- Provide clinical services to patients as appropriate, according to the patient's age
- Provide clinical services to family members, as indicated
- Coordinate the delivery of services by the patient's multidisciplinary treatment team
- Act as primary liaison with family and significant others, referrers, community agencies, and professionals to develop a timely and comprehensive discharge plan that includes access to patient services, where appropriate
- Collaborate with the Utilization Manager to manage the patient's care clinically and fiscally soundly; where applicable, be the designated contact with managed care organizations
- Ensure the timely completion of all documentation and other required paperwork to facilitate the patient evaluation, transition, and billing (e.g., treatment plans, progress notes, discharge summaries, psychosocial Assessment, signed releases, patient care referral forms, etc.)
Social Worker, LCSW
Aya Healthcare
10.2023 - 03.2024
- Provided psychosocial assessment, crisis intervention, and counseling to patients and their families
- Documents evaluations and interventions in medical records
- Facilitated referral for psychiatric services
- Facilitated access to and coordinates delivery of social services, including financial assistance, health insurance, medication reimbursement, transportation, housing, extended care, home care, hospice, and community-based services
- Provided information and referrals to specialized intervention programs, including substance abuse, detoxification, and rehabilitation
- Organizes and facilitates family meetings, interagency conferences, groups/workshops for patients and their families, and staff psychosocial and multicultural development programs
- Provided social service consultation, information, and education to medical, psychiatric, and social service providers within the medical center and community
Social Worker, LCSWA
Aya Healthcare
07.2023 - 10.2023
- Provided psychosocial assessment, plans for therapeutic interventions, and appropriate follow–up care
- Implemented treatment plans in coordination with the treatment team for discharge planning
- Provided group therapy for adolescents and adults
Social Worker, LCSW
Total Med
03.2023 - 06.2023
- Attends multidisciplinary rounds and document updates in the plan of care
- Review patient needs during multidisciplinary rounds to determine continued stay criteria
- Make timely and appropriate referrals for post-acute services, including home care, DME, acute rehabilitation facilities, and skilled nursing facilities
- Serves as a patient advocate and appropriately uses resources and multidisciplinary team to enable problem-solving; escalates complex cases to Manager of Care Management
Social Worker MSW, LCSW
Aya Health Travel
01.2023 - 04.2023
- Attends multidisciplinary rounds and document updates in the plan of care
- Review patient needs during multidisciplinary rounds to determine continued stay criteria
- Make timely and appropriate referrals for post-acute services, including home care, DME, acute rehabilitation facilities, and skilled nursing facilities
- Serves as a patient advocate and appropriately uses resources and multidisciplinary team to enable problem-solving; escalates complex cases to Manager of Care Management
Clinical Case Management Social Worker MSW
Atrium Health
07.2022 - 12.2022
- Attends multidisciplinary rounds and document updates in the plan of care
- Review patient needs during multidisciplinary rounds to determine continued stay criteria
- Make timely and appropriate referrals for post-acute services, including home care, DME, acute rehabilitation facilities, and skilled nursing facilities
- Serves as a patient advocate and appropriately uses resources and multidisciplinary team to enable problem-solving; escalates complex cases to Manager of Care Management
- Collaborates effectively and efficiently to meet customer expectations and enhance customer satisfaction
Case Manager Medical Social Worker
Mission Hospital
02.2022 - 06.2022
- Analyzes data from the daily report to determine and communicate discharge goals with patients, families, and the multidisciplinary team
- Facilitates the development of a timely and clinically appropriate discharge plan with the multidisciplinary team, patient, and family
- Updates the plan as needed to achieve goals of care
- Provides education to providers and multidisciplinary teams to support the implementation of best practices and efficient care delivery at the bedside, resulting in optimal patient care/outcomes
- Develops or makes available educational materials for patients and families to become more knowledgeable about their disease process, facilitating participation in the care plan
- Acts as a resource for staff to assist patients and families in meeting desired outcomes
- Attends multidisciplinary rounds and document updates in the plan of care
- Review patient needs during multidisciplinary rounds to determine continued stay criteria
- Make timely and appropriate referrals for post-acute services, including home care, DME, acute rehabilitation facilities, and skilled nursing facilities
- Collaborates effectively and efficiently to meet customer expectations and enhance customer satisfaction
Medical Social Worker Emergency Department
Allegheny General Hospital
01.2013 - 04.2014
- Accomplished professional with a compassionate outlook, providing proper patient care and ensuring positive outcomes
- Demonstrated strong problem-solving skills and the ability to resolve escalated issues in continuous interaction with patients and their family members
- Accountable for helping patients and their families navigate the medical system while monitoring their mental and emotional health
- Accurately completed psychological assessments, interventions, and care coordination for designated populations
- Effectively provided crisis intervention and counseling to all interested parties to enhance patient coping mechanisms and awareness of the circumstances
- My role also involves providing short-term counseling and therapy, ensuring patients' needs are effectively communicated to the larger medical team
- This comprehensive approach to care ensures that all aspects of a patient's well-being are considered and addressed
- Completed psychosocial assessments, interventions, and coordination of patient care
Social Worker, Child Protective Service Investigator
Union County, Department of Social Services
04.2011 - 08.2012
- The reliable social worker is responsible for effectively interacting with diverse clients, including victims of domestic violence, sexual assault, or those suffering from substance abuse, mental health, medical, financial, or family issues—empathetic professional with solid time-management skills utilized in managing a significant load of challenging cases
- Superior knowledge of patient care is demonstrated through interpretation and observation of patients' symptoms and effective communication of relevant information to physicians
- I worked on a24-hour on-call rotation basis, showcasing a solid work ethic and dedication
- Provided testimony in court, primarily on behalf of the district attorney's office
Social Worker II
Union County, Department of Social Services
01.2010 - 04.2011
- Effective social worker devoted to developing prioritized goals and health actions that assist clients with implementing appropriate self-directed care while supporting improved health and self-reliance and dutifully provided services using an interdisciplinary team approach, demonstrating considerable interpersonal and communication skills and skilled in crisis intervention, thoroughly helped families and clients coordinate care and navigate resources to meet personal care needs
- I dutifully recorded reports of alleged child abuse or neglect of dependent children
- Completed thorough home studies for the court system or by request from the interstate office
- I provided counseling and referrals to the community and local and state programs
- Efficiently coordinated care to achieve the client's optimal health status
Income Maintenance Technician
Union County, Department of Social Services
10.2008 - 01.2010
- Highly competent professional assisting individuals with various eligibility determination and review processes and continuously determining client eligibility for primarily low-income maintenance programs
- Collected, analyzed, and recognized necessary documentation for regulation of client eligibility
- Proven expertise in delivering valuable assistance across various programs, including Crisis Intervention, Commodities Distribution, and Low-Income Maintenance
- I assumed accountability for technical and professional aspects of the income maintenance process
Social Work Intern, MSW
Florence Crittenton
08.2008 - 04.2010
- Empathetic professional conducting one-on-one psychological and bio-psychological assessments of residential clients for a non-profit organization
- Effective communicator, responsible for measuring and analyzing clients' outcomes for funding purposes
- I dutifully assisted social workers and office administrators with other required projects while showcasing an in-depth understanding of case management
- I conducted one-on-one bio-psychological assessments and counseling of residential clients
- Responsible for effectively implementing treatment plans for a non-profit organization that helps pregnant and non-pregnant at-risk girls as well as women
- Actively helped co-lead group counseling while teaching life skill classes
- Helped homeless women find community resources to improve their quality of life
Education
Master of Social Work -
University of New England
01.2012
Bachelor of Social Work - undefined
University of North Carolina
01.2009
Skills
- Crisis Intervention
- Addiction counseling
- Court Liaison
- Individual counseling
- Assessment and diagnosis
- Conflict resolution
- Group therapy
- Treatment planning
- Multidisciplinary collaboration
- Skilled in Microsoft Office tools
- Client advocacy
- Case management
- Crisis intervention
Certification
- BLS Certification 2024
- Master’s Level – Registered Addiction Specialist, Breining Institute 2024
- Social Work Registration of England - SW146723
- Cultural and Ethnic Sensitivity Training 2024
- Children’s Advocacy Centers of North Carolina
- Medical Terminology Certificate
- Methamphetamine Certificate
- National Association of Social Work Affiliation
Other
- Business Support Associate
- Wells Fargo Bank
- 06/2019 –06/2021
- Charlotte, NC
- Travel Consultant
- Working Solutions, Arise
- 01/19 -06/19
Timeline
Social Worker, LCSW
Aya Healthcare
08.2024 - 11.2024
Social Worker, LCSW
Aya Healthcare
04.2024 - 07.2024
Social Worker, LCSW
Aya Healthcare
10.2023 - 03.2024
Social Worker, LCSWA
Aya Healthcare
07.2023 - 10.2023
Social Worker, LCSW
Total Med
03.2023 - 06.2023
Social Worker MSW, LCSW
Aya Health Travel
01.2023 - 04.2023
Clinical Case Management Social Worker MSW
Atrium Health
07.2022 - 12.2022
Case Manager Medical Social Worker
Mission Hospital
02.2022 - 06.2022
Medical Social Worker Emergency Department
Allegheny General Hospital
01.2013 - 04.2014
Social Worker, Child Protective Service Investigator
Union County, Department of Social Services
04.2011 - 08.2012
Social Worker II
Union County, Department of Social Services
01.2010 - 04.2011
Income Maintenance Technician
Union County, Department of Social Services
10.2008 - 01.2010
Social Work Intern, MSW
Florence Crittenton
08.2008 - 04.2010
Bachelor of Social Work - undefined
University of North Carolina
Master of Social Work -
University of New England
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