Charmaine Johnston
Pompano Beach,FL
Summary
Dedicated Sales Executive known for delivering sales growth and exceptional service. Strong background in product knowledge and sales presentations, with a focus on cultivating client relationships and driving customer satisfaction.
Overview
42
42
years of professional experience
Work History
Sales Executive
Adwear by Levy
01.1994 - Current
- Developed and maintained strong relationships with key clients to drive sales growth.
- Leveraged CRM tools to track sales performance and streamline communication with customers.
- Collaborated with marketing team to design promotional campaigns that boosted product visibility.
- Presented product demonstrations to prospective clients, effectively communicating value propositions.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
- Analyzed market trends to identify new business opportunities and enhance product offerings.
- Collaborated with marketing teams to create effective promotional strategies for targeted audiences.
- Mentored junior sales staff, providing guidance on best practices and sales techniques.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Demonstrated expert product knowledge during client interactions, addressing questions/concerns confidently and offering solutions tailored specifically for them.
- Participated in industry trade shows to represent company and generate valuable leads for future business growth.
Customer Service Representative
T-Shirts of Florida
02.1984 - 07.1993
- Processed orders efficiently, maintaining high levels of accuracy and customer satisfaction.
- Assisted in training new staff on customer service protocols and systems.
- Implemented improvements to internal processes, enhancing overall efficiency in order fulfillment.
- Managed escalated customer complaints, providing effective resolutions to maintain loyalty.
- Monitored inventory levels and coordinated reorders to prevent stock shortages during peak seasons.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with team members to streamline order processing workflows.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
Associate of Arts - Marketing
BCC
Ft,Lauderdale, FLSkills
- Product knowledge
- Sales expertise
- Sales presentations
- Customer service
- Cold calling
- Closing techniques
- Cross-selling techniques
- Client development
- Lead development
- Lead generation
- Systems and software expertise
- Upselling strategies
- Product promotions
- Networking
Timeline
Sales Executive
Adwear by Levy
01.1994 - Current
Customer Service Representative
T-Shirts of Florida
02.1984 - 07.1993
Associate of Arts - Marketing
BCC